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A note about our terms of engagement for In-house events...
 In
general...
The Change Forum regularly delivers in-house coaching clinics
and learning forums for particular organisations and teams as separate
learning programs, a series of learning events or as part of an extended
change or learning project or broader organisational improvement strategy.
Our range of public
learning programs can be conducted in-house in generic format or tailored
to help support a specific change effort. We also develop fully
customised learning programs tuned to the particular learning needs or
development priorities clients are seeking to address.
Costs for in-house programs
are charged on a whole event basis incorporating facilitation fees,
facilitator expenses and provision of participant Toolkits. Venue and
catering is organised by the client. Customisation may incur an extra fee
depending on the context and extent required.
If
we're negotiating delivery of an in-house event for your team or
organisation, here's some general guidelines to keep in mind...
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Our in-house program fee is generally quoted on an
all-inclusive basis covering workshop delivery, standard planning,
preparation and follow-up, facilitator travel and accommodation expenses
and a number of participant guidebooks. On principle, we
endeavour to secure discount airfares and accommodation wherever possible
and base our quotes on a reasonable estimate of actual cost.
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Venue/equipment hire or catering are NOT included in our
standard fee for in-house events - this is usually the clients
responsibility. If we are asked to look after venue arrangements,
the cost is an addition to our program delivery fee. Details of venue and
equipment requirements and a sample room layout will be provided on
confirmation of engagement. For optimum learning outcomes in our preferred
setup, we recommend a minimum room size for 15 participants of 90 sq
metres in a room with some natural lighting.
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Our standard
in-house fee is based on cost to deliver in Brisbane CBD venues. For suburban, regional
and interstate locations, actual expenses are adjusted on
completion to add any additional cost that exceeds the travel and
accommodation allowance in our budget.
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Our standard in-house fee allows for provision of 15
participant learning guides with an additional per person fee for extra
participants to our preferred maximum of about 20.
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Our recommended minimum group size is 12 participants though we will
facilitate smaller groups if requested to do so. In most cases, the
standard program fee will still apply.
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We can also
accommodate larger groups but this will affect the style of delivery and
approach to costing.
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Customisation of
program content may incur an additional fee depending on the extent of
modification required.
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The materials we provide you with are copyright and we'd appreciate our
intellectual property rights being respected. We generally allow workshop
participants to copy extracts of the materials in small quantities within
their own team for the purpose of learning exchange and skills transfer,
provided due acknowledgement appears on all copies or extracts. Materials
are NOT permitted to be copied in full nor transmitted to any other unit,
department, division, branch, organisation, consultant or individual
outside their own work unit, nor used, resold for profit or published
electronically on any intranet or the world-wide-web.
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What if... (Our Commitments
and Yours)
If
we've come to an agreement to deliver an in-house event for your team or
organisation, these are some general terms that apply to our engagement...
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Quotes are generally
valid for 30 days from the date of offer following which a review of
costings may apply.
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Payment of a deposit - usually 50% - is required to
secure dates and confirm engagement, with the balance payable on
completion of the program. (The deposit amount may vary for larger
projects.) |
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Our preferred payment methods are by EFT or credit
card. If we are already a registered Vendor with your
organisation, we will let you know. Payment by credit card incurs an
additional fee to cover the bank's transaction fee for processing the
card transaction. This is a percentage of the Invoice total - usually
about 1.3%. |
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For multiple event projects costed on a per-program
basis, average participant numbers apply to each individual event.
Adjustment is not made between events unless quoted that way
initially. Ie. excess participants at one event may incur an
additional charge but reduced numbers at another event will not be
discounted. |
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You are welcome to replace nominated participants
before sessions start on Day 1. Participants are expected to attend
the entirety of a program (unusual circumstances excepted) and in the
case of a 2 or 3 day event, participants cannot attend Days 2 &/or 3
only if they have not attended the first day/s. |
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If we request to reschedule, there's no additional cost
to you. |
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If you reschedule a program after you've
confirmed our engagement, the following provisions apply:
A
program may be deferred for no more than 6 months after which it will
be deemed a cancellation and full cancellation penalties will apply.
If you
postpone more than 6 weeks before the scheduled event - there'll be an
extra charge for costs to change and re-book travel PLUS there may be
an additional fee for consulting time that may be required to resume
preparations for the event later.
If you
postpone less than 6 weeks prior to the scheduled event - there'll be
an extra charge for costs to change and re-book travel PLUS we may
charge you an additional consulting fee for loss of opportunity since
other business could have been scheduled in the timeslot you had
originally reserved.
If you
postpone less than 21 days prior to the scheduled event - there'll be
an extra charge for costs to change and re-book travel PLUS a minimum
additional consulting fee equivalent to two-third's of the total
consulting days deferred - required to be paid at the time of deferral
(balance of the original project fee to be paid at the conclusion of
the event.) |
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If you cancel a program after you've confirmed
our engagement, the following provisions apply:
If you
cancel more than 6 weeks before the scheduled event - you will pay for
all unrecoverable expenses (eg. travel cancellation costs) PLUS
reasonable allowance for time already spent on preparation for the
project (eg. half-1 consulting day) (even if deposit not yet paid)
If you
cancel less than 6 weeks prior to the scheduled event - you will pay
for all unrecoverable expenses (eg. travel cancellation costs) PLUS a
minimum of 1 consulting day toward loss of opportunity since other
business could have been scheduled in the timeslot you had originally
reserved PLUS reasonable allowance for time already spent on
preparation for the project (eg. half-1 consulting day) (even if
deposit not yet paid)
If you
cancel less than 21 days prior to the scheduled event - you will pay
for all unrecoverable expenses (eg. travel cancellation costs and any
preparation costs for customised materials that cannot be re-used)
PLUS the consulting fee applicable for the total number of days
cancelled - payable immediately. |
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