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EI
& Conversation Tools for dynamic Leadership The Emotionally
Intelligent Leader …1-day fast-track on 7 crucial EI leader practices.. Cairns:
APRIL 22 ~ Townsville: MAY 13 Mt Isa JULY 16 Dealing with
Difficult Discussions …convert confrontation into constructive conversation… Cairns:
APRIL 23-24 ~ Townsville: MAY
14-15 Mt Isa: SEPT 2-3 Positive
Performance Conversations ...taking a positive approach to poor performance... Townsville: APRIL
26 ~ Cairns:
JUNE 11 Mt Isa: JULY 17 |
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Designed & Presented by Bill Cropper All
Change Forum programs available IN-HOUSE tailored to your leadership, team or
culture change needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Call,
email or enquire on-line at: Tel:
07- 4068 7591 |
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Mastering
EI & conversation skills helps leaders tackle tough talks with more ease… |
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EASTER FEE savings for FNQ Leaders… see Flyer attached & on-line …And SHARE with colleagues & friends |
Also coming to
CAIRNS: MAY 16 & 17 Social Intelligence: EI in Teams ...10 Dimensions for more cohesive, resilient teams... ...Teams that talk well together stay together... Next in TOWNSVILLE: June 12-13 ...Essential leader skills for working with groups… |
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Difficult discussions and team dysfunctions are things leaders are
expected to take in their stride but it presents most of us with a real test
of our conversational and Emotional Intelligence capabilities... |
Emotional Intelligence (EI) is a profoundly enriching
life-skill we all need, whether it’s building great teams,
being a more connective leader, boosting morale and performance or handling
difficult team moments and confronting conversations. Does EI really matter that much? We think it does. Just about
everything that happens at work can be tracked back to EI – or more often, a
lack of it. [More in our FactFile Why EI Matters] Conversations are
the key to building better connections. Casual,
crucial or contentious, they’re the cement that holds teams together and
connects us to others. Your ability to connect through constructive
conversations is an indispensable leadership tool that can really count when
it comes to your success! [More in our FactFile on Constructive Conversations] |
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The calibre of a leader’s conversations is a telling indicator
of the performance culture of their workplace and a key element in the
effective functioning of any team... |
Dealing with difficult discussions is
the toughest test of a leader’s conversational capabilities. How well leaders
face up to hard talks to resolve differences, repair relationships and reach
improved understandings is a true yard-stick of constructive work cultures.
[Read more on-line
in our FactFile on Difficult Discussions] Tackling poor performance as most
leaders will tell you, is one of the most widely
feared species of difficult discussions. Despite the fortunes organisations
spend on performance management systems, there’s a widespread, well-known
reluctance amongst managers to raise hard issues or tackle difficult
performers... The Change Forum’s highly beneficial conversational coaching
and EI clinics can boost your conversational confidence and open the way for
creating better connections, building trust and inspiring superior
performance from your team... |
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Feedback
about our EI Leader Clinic… “A very powerful learning
opportunity and excellent day appropriately structured and managed – that
opened my eyes to just how important EI is in all aspects of working life.” Justine
Lawson – Central Queensland University |
The Emotionally Intelligent LEADER Cairns: APRIL 22 ~ Townsville: MAY 13 ~ Mt Isa JULY 16 A leader’s ability to connect with the people they lead – to
work out what drives their behaviour and what inspires and energises them to
perform at their best – is crucial to building happy, productive workplaces
and profoundly affects culture, climate and ultimately, job
performance. Condensed from our 2-day coaching clinic, this
1-day fast-track overviews the 7 practices of emotionally Intelligent leaders
and takes you through selected tools to cultivate connectivity and more
constructive team relationships. Topics and tools we
cover in this clinic... ·
Master practical tools
to manage emotions and use them positively ·
Take-on the role
leaders play as emotional care-takers and amplifiers ·
Tackle tough leadership dilemmas
in more emotionally intelligent ways ·
Control emotional hijacks
and create a better emotional climate at work ·
Connect better
with the people you lead to inspire and motivate them ·
Handle defensiveness
and other disruptive emotions in self and others ·
Stock-take your EI leader skills
and set practical goals to lift them |
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5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Positive PERFORMANCE Conversations Townsville: APRIL
26 ~ Cairns: JUNE 11 ~ Mt Isa: JULY 17 Take a solution-focused approach to make tough performance
conversations that little bit easier, and the feedback you have to give more
‘sayable’ and ‘hearable’. This 2-day (or 1-day fast-track) practice-based program
takes you on a carefully plotted, step-by-step tour of 5 essential Footings
and Frameworks to lift your comfort and competence levels and get better
results from performance conversations, particularly difficult ones. Topics
we touch on this ‘reality-based’ clinic include: ·
Structuring – the 5 Footings and Frameworks to follow ·
‘De-vaguing’ – being specific about dissecting performance issues ·
Handling defensiveness - anxiety and other high-pitched emotions ·
Giving Feedback – that is clear, frank and fact-based ·
Anticipating – objections, excuses, justifications and downplays ·
Levelling - saying what you need and why they need it too ·
Reframing - putting negative performance issues across positively ·
Focusing – keeping on track and finding solutions ·
Coaching – getting commitment to goals and actions |
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Register ON-LINE or use the attached Flyer “A thoroughly engaging and dynamic training session, full of
great information, tools and strategies to assist in any and all difficult
discussions..” Amura Blair
– EWOQ |
Dealing with DIFFICULT DISCUSSIONS Cairns: APRIL
23-24~ Townsville: MAY 14-15 ~ Mt Isa: SEPT 2-3 Challenging, confronting or contentious conversations are
something every leader could learn to handle better. This 2-day
practical clinic equips you with a robust set of easy-to-use tools to
navigate your way through those troublesome moments more confidently and
convert destructive discussions into constructive conversations. Topics
and tools we cover in this clinic include... ·
Dynamics of
difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting
a difficult discussion more decisively and avoiding defensiveness ·
3-part structure
of all difficult discussions ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like blame & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 8-stage model
for dealing with difficult discussions |
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Register ON-LINE or use the form included in the course Flyer All Change Forum clinics include a comprehensive
self-coaching Guidebook to support on-going learning back-at-work The Change Forum FactFiles and seasonal E-NEWZines
available for download on-line – topical tips, tool
extracts and articles on subjects included in our coaching clinics. |
Register NOW on-line, by email or fax… FNQ EASTER SPECIALs… (GST inc… Register 10 days or more prior) 2-day clinics: $693 single
or
3 places $1,980 (Full Fee: $858 per person)
[NFP/Schools: $594 each] 1-day clinics: $440 single
or
3 places $1254 (Full Fee: $528 per person)
[NFP/Schools: $396 each] ·
Prices
include GST… Discount applies from date of registration ·
Payment on invoice
within 14 days and prior to attendance ·
Venue:
CBD venue confirmed on registration ·
Inclusions:
Lunch, refreshments & comprehensive self-coaching Guide ·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or use the form
included in the course Flyer Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know.
[Link for removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2013 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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