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Conversation & EI Leader tools to
kick-start 2013 The Emotionally
Intelligent Leader …1-day fast-track on 7 crucial EI leader practices... Toowoomba: MARCH 11 Positive Performance Conversations ...taking a positive approach to poor performance... Toowoomba: MARCH 12 ~ Brisbane: APRIL 18-19 Dealing with Difficult Discussions ...convert destructive discussions into constructive
confrontation... Brisbane: MARCH 13-14 ~ Toowoomba: APRIL 29-30 |
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Designed & Presented by Bill Cropper All
Change Forum programs available IN-HOUSE tailored to your leadership, team or
culture change needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Call,
email or enquire on-line at: Tel:
07- 4068 7591 |
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Tools
to build better team connections & tackle tough talks with more ease… |
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2013 Course Calendar attached & on-line to share with colleagues & friends Overview more BRISBANE clinics coming up soon |
Also in Brisbane: MAY 9-10 Leading through
Conversations ...7 Principles for mastering the art of constructive
conversation... Next in Toowoomba: MAY 23-24 ...Essential skills all leaders need for guiding good group
work… |
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Difficult discussions and team dysfunctions are things leaders are
expected to take in their stride but it presents most of us with a real test
of our conversational and Emotional Intelligence capabilities... |
Emotional Intelligence (EI) is a profoundly enriching
life-skill we all need, whether it’s building great teams,
being a more connective leader, boosting morale and performance or handling
difficult team moments and confronting conversations. Does EI really
matter that much? We think it does. Just about everything that happens at
work can be tracked back to EI – or more often, a lack of it. [More in our FactFile
Why EI Matters] Conversations are
the key to building better connections. Casual, crucial
or contentious, they’re the cement that holds teams together and connects us
to others. Your ability to connect through constructive conversations is an
indispensable leadership tool that can really count when it comes to your
success! [More in our FactFile on Constructive Conversations] |
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The calibre of a leader’s conversations is a telling indicator
of the performance culture of their workplace and a key element in the
effective functioning of any team... |
Dealing with difficult discussions is
the toughest test of a leader’s conversational capabilities. How well leaders
face up to hard talks to resolve differences, repair relationships and reach
improved understandings is a true yard-stick of constructive work cultures.
[Read more on-line
in our FactFile on Difficult Discussions] Tackling poor performance as most
leaders will tell you, is one of the most widely
feared species of difficult discussions. Despite the fortunes organisations
spend on performance management systems, there’s a widespread, well-known
reluctance amongst managers to raise hard issues or tackle difficult
performers... The Change Forum’s highly beneficial conversational coaching
and EI clinics can boost your conversational confidence and open the way for
creating better connections, building trust and inspiring superior
performance from your team... |
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Feedback
about our EI Leader Clinic… “A very powerful learning
opportunity and excellent day appropriately structured and managed – that
opened my eyes to just how important EI is in all aspects of working life.” Justine
Lawson – Central Queensland University |
The Emotionally Intelligent LEADER –
Toowoomba MARCH 11 [Click Title to download
brochure] A leader’s ability to connect with the people they lead – to
work out what drives their behaviour and what inspires and energises them to
perform at their best – is crucial to building happy, productive workplaces
and profoundly affects culture, climate and ultimately, job
performance. Condensed from our 2-day coaching clinic, this
1-day fast-track overviews the 7 practices of emotionally Intelligent leaders
and takes you through selected tools to cultivate connectivity and more
constructive team relationships. Topics and tools we
cover in this clinic... ·
Master practical tools
to manage emotions and use them positively ·
Take-on the role
leaders play as emotional care-takers and amplifiers ·
Tackle tough leadership dilemmas
in more emotionally intelligent ways ·
Control emotional hijacks
and create a better emotional climate at work ·
Connect better
with the people you lead to inspire and motivate them ·
Handle defensiveness
and other disruptive emotions in self and others ·
Stock-take your EI leader skills
and set practical goals to lift them |
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5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Positive PERFORMANCE Conversations Toowoomba
MARCH 12… Brisbane APRIL 18-19 Take a solution-focused approach to make tough performance
conversations that little bit easier, and the feedback you have to give more
‘sayable’ and ‘hearable’. This 2-day (or 1-day fast-track) practice-based
program takes you on a carefully plotted, step-by-step tour of 5 essential
Footings and Frameworks to lift your comfort and competence levels and get
better results from performance conversations, particularly difficult ones. Topics
we touch on this ‘reality-based’ clinic include: ·
Structuring – the 5 Footings and Frameworks to follow ·
‘De-vaguing’ – being specific about dissecting performance issues ·
Handling defensiveness - anxiety and other high-pitched emotions ·
Giving Feedback – that is clear, frank and fact-based ·
Anticipating – objections, excuses, justifications and downplays ·
Levelling - saying what you need and why they need it too ·
Reframing - putting negative performance issues across positively ·
Focusing – keeping on track and finding solutions ·
Coaching – getting commitment to goals and actions |
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Register ON-LINE or use the attached Flyer “A thoroughly engaging and dynamic training session, full of
great information, tools and strategies to assist in any and all difficult
discussions..” Amura Blair – EWOQ |
Dealing with DIFFICULT DISCUSSIONS Brisbane MARCH
13-14… Toowoomba APRIL 29-30 Challenging, confronting or contentious conversations are
something every leader could learn to handle better. This 2-day
practical clinic equips you with a robust set of easy-to-use tools to navigate
your way through those troublesome moments more confidently and convert
destructive discussions into constructive conversations. Topics
and tools we cover in this clinic include... ·
Dynamics of
difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting
a difficult discussion more decisively and avoiding defensiveness ·
3-part structure
of all difficult discussions ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like blame & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 8-stage model
for dealing with difficult discussions |
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“Leading through Conversations
was great! Thoroughly enjoyable, challenging and insightful. The guidebook
has become my “bible” !’m constantly referring to
it. Hellen Lund – Queensland Health |
Leading through CONSTRUCTIVE Conversations Brisbane MAY
9-10 Through constructive conversations, leaders inspire, energise
and motivate, set the emotional tone and build a sense of harmony and
collaboration. This must-do intensive coaching clinic centres on 7 essential
principles for more powerful, penetrating and constructive conversations that
will heighten your conversational awareness, strengthen your capacity for
conversational leadership and equip you with a set of easy-to-learn tools
that will boost your ability to conduct more effective conversations in a
range of different settings. Topics
and tools in this 2-day clinic cover... ·
Grasping the
conversational nature of leadership ·
Applying 7
Principles for Constructive Conversations ·
Turning from
Debate to Dialogue: Discussion continuum ·
Exploring
conversational assumption-making ·
Using perceptual
Positions & precision questions ·
Connecting with
others in 2nd position ·
Balancing
your say with hearing their say ·
Being persuasive:
assert yourself positively ·
The 5-P Model
of more Skillful Discussion ·
Goal setting
- Conversational Coaching Scorecard |
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Register ON-LINE or use the form included in the course Flyer All Change Forum clinics include a comprehensive
self-coaching Guidebook to support on-going learning back-at-work The Change Forum FactFiles and seasonal E-NEWZines available for
download on-line – topical tips, tool extracts and articles on subjects included
in our coaching clinics. |
Register NOW on-line, by email or fax… Multiple Registration option available… (Register by FEB 28 or more than 21 days prior to an event for
Early fee) 2-day clinics: $792 single
or
2 places $1500 (Full Fee: $858 per person)
[NFP/Schools: $693 single $1320 for 2] 1-day clinics: $473 single
or
2 places $895 (Full Fee: $528 per person)
[NFP/Schools: $440 single $850 for 2] Attend 2 consecutive 1-day clinics & save: $895pp [NFP/Schools: $825 ea] ·
Prices
include GST… Discount applies from date of registration ·
Payment on invoice
within 14 days and prior to attendance ·
Venue:
CBD venue confirmed on registration ·
Inclusions:
Lunch, refreshments and comprehensive self-coaching guide ·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or use the form
included in the course Flyer Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and programs
with staff, colleagues, associates and your wider management, HR and regional
networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know.
[Link for removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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