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Keen to get on top of how to handle
tough talks better? Dealing with Difficult Discussions Convert destructive discussions into constructive
confrontation TOOWOOMBA: APRIL 29-30 Brisbane: June 18-19 Constructive Conversations 7 Principles for making every conversation make a difference Brisbane: MAY 9-10 Designed & Presented by Bill Cropper |
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All Change
Forum programs available IN-HOUSE tailored to your leadership, team or
culture change needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Call,
email or enquire on-line at: Tel:
07- 4068 7591 |
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Tools
to tackle tough talks with more ease & make every conversation more
meaningful |
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ALSO Coming up in TOOWOOMBA soon |
...Essential skills all leaders need for guiding good group
work… TOOWOOMBA: MAY 23-24 |
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Difficult discussions and team dysfunctions are things leaders
are expected to take in their stride but it presents most of us with a real
test of our conversational and relational capabilities... |
How you manage your conversations tells all about your
leadership style. Casual, crucial or contentious, conversations are the conduit
for managing outcomes and the cement that connects us to others. Your ability
to hold teams together through constructive conversations is an indispensable
leadership tool that can really count when it comes to your leadership
success! [More in our FactFile on Constructive Conversations] Dealing with
difficult discussions is the toughest test of a leader’s
conversational capabilities. How well leaders face up to hard talks to
resolve differences, repair relationships and reach improved understandings
is a true yard-stick of constructive work cultures.
[Read more on-line
in our FactFile on Difficult Discussions] And that’s
where The Change Forum’s conversational coaching clinics come in… Highly
beneficial practical programs to boost your conversational confidence and
open the way for creating better connections, building trust and inspiring
superior performance from your team... |
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“A thoroughly engaging and dynamic training session, full of
great information, tools and strategies to assist in any and all difficult
discussions..” Amura Blair – EWOQ Register ON-LINE or use the attached Flyer |
Dealing with DIFFICULT DISCUSSIONS Toowoomba
APRIL 29-30… Brisbane JUNE 18-19… Challenging, confronting or contentious conversations are
something every leader could learn to handle better. This 2-day
practical clinic equips you with a robust set of easy-to-use tools to
navigate your way through those troublesome moments more confidently and
convert destructive discussions into constructive conversations. Topics
and tools we cover in this clinic include... ·
Dynamics of
difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting
a difficult discussion more decisively and avoiding defensiveness ·
3-part structure
of all difficult discussions ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like blame & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 8-stage model
for dealing with difficult discussions “This course really hit the mark with me – well structured,
worthwhile, easy to understand and apply in real life. I have already applied
what I learned to overcome my weakness in difficult discussions and have a
very constructive DD.” Lisa Cochrane –
Queensland Police |
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5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for back-at-work
action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Leading through CONSTRUCTIVE Conversations Brisbane MAY
9-10 Through constructive conversations, leaders inspire, energise
and motivate, set the emotional tone and build a sense of harmony and
collaboration. This must-do 2-day clinic centres on 7 essential principles for
more powerful, penetrating and constructive conversations that will heighten
your conversational awareness, strengthen your capacity for conversational
leadership and equip you with a set of easy-to-learn tools that will boost
your ability to conduct more effective conversations in a range of different
settings. Topics and tools in this clinic
cover... ·
Grasping the
conversational nature of leadership ·
Applying 7
Principles for Constructive Conversations ·
Turning from
Debate to Dialogue: Discussion continuum ·
Exploring
conversational assumption-making ·
Using perceptual
Positions & precision questions ·
Connecting with
others in 2nd position ·
Balancing
your say with hearing their say ·
Being persuasive:
assert yourself positively ·
The 5-P Model
of more Skillful Discussion ·
Goal setting
- Conversational Coaching Scorecard “A brilliant course filled with challenges and opportunities.
Thanks for the insights shared that I’ll continue to practise for the rest of
my life...” Camilla Cook, Disability Services Queensland
“Conversational Coaching is important to every supervisor and manager. I
learned skills that count in day-to-day issues and would like to see this
clinic go for 3 days!” Michael Dore, Queensland
Transport |
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Register ON-LINE, by Email or Fax – use the form included in the course Flyer All Change Forum clinics include a comprehensive
self-coaching Guidebook to support on-going learning back-at-work The Change Forum FactFiles and seasonal E-NEWZines available for
download on-line – topical tips, tool extracts and articles on subjects included
in our coaching clinics. |
Register NOW! FAREWELL Summer – attend
with a friend… (GST inc… *Register by APRIL 25) $726* single
or
2 places $1,375* (Full Fee usu: $858 per person) [NFP/Schools: $660 each] ·
Prices
include GST… Discount applies from date of registration ·
Payment on invoice
within 14 days and prior to attendance ·
Venue:
CBD venue confirmed on registration ·
Inclusions:
Lunch, refreshments and comprehensive self-coaching guide ·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or use the form
included in the course Flyer Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know.
[Link for removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2013 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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