…a 1-day fast-track on practical ways to tackle tough talks

              and deal with troublesome topics...

CAIRNS JUNE 13

TOWNSVILLE  June 12  MACKAY June 17  MT ISA July 22

1-Day Special for June ~ Register 1^st pay later

Mates Rates for MAY ~ More places for less

Call 07-4068 7591 NOW or Register on-line

More CAIRNS dates below or see our 2014 Course Calendar

Join us in June for TACKLING TOUGH TALKS – a special 1-day fast-track of our long-running “Dealing with DIFFICULT DISCUSSIONS” clinic – especially for those who find 2-days away from work a challenge but are keen to get better at handling tough conversational moments…

Take the heat out of hard talks with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face.  Course outline follows, Register On-line or CALL 07-4068 7591 NOW and make the most of our special Mates Rates for May.

…Full 2-day program…

Dealing with Difficult Discussions Cairns Aug 14-15, Townsville Sept 9-10

… also coming to FNQ soon …

Positive Performance Conversations – Mt Isa July 23, Townsville Aug 12, Cairns Sept 11

Mindful Leadership in Action Mt Isa July 24, Cairns Aug 13, Townsville Aug 11

All teams have difficult moments. People ‘cross lines’. Overstep boundaries. Don’t seem to do what was agreed or they disagree over priorities or approaches. Confrontation over behaviour or other contentious issues becomes necessary. It’s how teams deal with these moments that makes the difference. It’s a real test of their maturity and cohesiveness.

This fast-track clinic derives from our long-established 2-day Dealing with Difficult Discussions program. It gives an overview of our unique 7-stage model and shows you practical, step-by-steps to improve those conversations you find most contentious, confronting or conflict-filled. You still take-away our full 100-page self-coaching guide loaded with easy-to-use tools and tips to tackle troublesome topics more confidently.

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very good, very informative workshop with some very good and useful tips. Bill presented the topic very well and kept everyone engaged and focused. Helen McKenzie Mackay Hospital  and Health Service

Contentious conversations create chaos, conflict and distract from work-focus. Poorly handled or avoided, they erode work relationships. Trust deteriorates, misunderstandings multiply, productivity plummets and before you know it, your team’s turned toxic. Work out what’s really going on when talks get tense and feelings get fractious. In a safe environment, you’ll learn how to:

·         Start a difficult discussion and raise hard topics more easily

·         Use a 7-stage model to plan and structure difficult discussions

·         Identify and correct handling mistakes we make in them

·         Dissect differences, comparing stories & defuse difficulties

·         Handle hostility and deal with disruptive emotions

·         Adopt a less confrontational way to resolve difficult issues

·         Reduce tension & take the heat out of difficult moments

·         Practice selected tools to handle difficult discussions better

“The seminar worked for me and was really good for awareness-raising and interesting to think about what you are like in a Difficult Discussion and analyse this. Now I understand my own reaction to verbal attacks a lot better. Great work Bill - and your experience made it even better!” Bergita Shannon QUT

Course Features:  Take-away a 100-page self-coaching Guide with 20 tools and lots of tips. Practise our simple 7-stage model and do our Difficult Discussions Scorecard to set goals and develop a conversational improvement plan.  [Download Brochure for outline and registration]

Is this right for you? This fast-track version of our 2-day Dealing with Difficult Discussions clinic will benefit leaders or team members who don’t have time or can’t get away to a 2-day program but still want to get a good grounding in the basics of handling difficult situations.  It will also benefit those who  want a refresher on the general principles of dealing with difficult discussions – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

REGISTER NOW On-Line, by Email or Fax…  

MATES rates for MAY… Attend with a Friend for Less…

General (GST inc):  Single $440…  2 places $825… 3 or more $396 pp

NFP/Schools:  $396 single… 2 places $748… 3 or more $352 pp

Register first, pay on invoice

(Standard Fee $495 pp)

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Watermark Hotel, Spring Hill; Other CBD locations advised on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Preview tips on difficult discussions, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at thechangeforum.com…

Look forward to working with you on honing your tough-talk skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

REGISTER ON-LINE

or Phone, Fax or Email

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