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Winding up The Change Forum
clinics 2014 CAIRNS Dec 11 1-day ‘fast-track’
difficult discussions clinic for busy leaders explore a process and practical tools to help you tackle tough
talks and
deal with troublesome topics with more confidence “A
great day with useful tools. Even the pre-read was of value.” Michael
M, Dept Transport & Main Roads Call 07-4068 7591 NOW or Register on-line |
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All leaders are faced with
difficult moments to manage from time to time.
People ‘cross lines’. Overstep boundaries. Don’t seem to do what was agreed
or they disagree over priorities or approaches. Confrontation over behaviour
or other contentious issues becomes necessary. It’s how leaders and teams
deal with these moments that makes the
difference. “I
wanted to increase my skill levels in dealing with difficult discussions both
at work and personally and this was a very good, very informative workshop
with some very good and useful tips. Bill presented the topic very well and
kept everyone engaged and focused.” Helen
M., Mackay Hospital and Health Service “Tackling TOUGH
TALKS” shows you ways to take the heat out of hard talks
with the help of a unique 7-stage model and set of easy-to-use conversation
tools that can make a real difference to every challenging situation you
face. Designed for those keen to
get better at handling tough conversational moments but finding it difficult
to attend our full 2-day Dealing with Difficult Discussions
program, this 1-day fast-track clinic paces you through practical,
step-by-step actions you can take to prepare yourself better to tackle those
conversations you find most contentious, confronting or conflict-filled. “The
seminar worked for me and was really good for awareness-raising and
interesting to think about what you are like in a Difficult Discussion and
analyse this. Now I understand my own reaction to verbal attacks a lot
better. Great work Bill - and your experience made it even better!” Bergita
S. QUT You’ll take-away our full
100-page self-coaching guide loaded with easy-to-use tools and tips to help
you work out what’s really going on when talks get tense and feelings get
fractious, so you can tackle troublesome topics more confidently. In a
safe environment, you’ll learn how to: ·
Start
a difficult discussion and raise hard topics more easily ·
Use a 7-stage model to plan and structure
difficult discussions ·
Identify
and correct handling mistakes we make in them ·
Dissect
differences, comparing stories & defuse difficulties ·
Handle hostility
and deal with disruptive emotions ·
Adopt
a less confrontational way to resolve difficult issues ·
Reduce tension
& take the heat out of difficult moments ·
Practice
selected tools to handle difficult discussions better “Extremely
informative. I wanted to be able to construct and hold difficult discussions
without offending or putting people offside and this clinic provided me with
a high level of self-awareness in relation to my own behaviours I can apply
to both professional and private life. The methods you use are great. Thanks
again, the workshop was really helpful! Nicole S., Community
Housing
REGISTER
NOW On-Line, by Email or Fax… Christmas Trimmings for everyone… General (GST inc):
Single $429… NFP/Schools: $396… (Full
Fee $495 pp) Register first, pay on invoice ·
Prices include GST… Discount applies from date of
registration ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Rydges Tradewinds Hotel Cairns ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day CALL 07-4068 7591… Register
on-line or FAX/EMAIL
completed form Preview
tips on difficult discussions, performance conversations, emotional
intelligence and teams in our FactFiles and
e-zine Newsletters on-line at thechangeforum.com…
Look
forward to working with you on honing your tough-talk skills –
and please pass this message on to colleagues and other contacts in your
regional networks who might be keen to get better at handling hard talks more
competently and confidently... Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me
option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>>
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colleagues and
friends
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