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…a 1-day fast-track on practical ways
to tackle tough talks and
deal with troublesome topics... |
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CAIRNS Oct 15 MACKAY Nov 4 ~ TOWNSVILLE Nov 18 Special 1-day difficult discussions clinic for busy leaders “A
great day with useful tools. Even the pre-read was of value.” Michael
M, Dept Transport & Main Roads Call 07-4068 7591 NOW or Register on-line Other programs coming up: see our on-line Course Calendar |
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“Tackling TOUGH
TALKS” is a special 1-day fast-track version of our
long-running 2-day “Dealing
with DIFFICULT DISCUSSIONS” clinic – especially
for those keen to get better at handling tough conversational moments but
find it difficult to take 2-days away from work or school… Take
the heat out of hard talks with the help of a unique
7-stage model and set of easy-to-use conversation tools that can make
a real difference to every challenging situation you face. Course
outline follows, Register On-line or CALL 07-4068
7591 NOW – all CAIRNS places OCTOBER 15 just $396 (GST inc).
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…Also coming up in FNQ… Mindful Leadership in Action – Cairns Oct 14, Townsville Oct 16 Positive Performance Conversations – Townsville Oct 17, Cairns Nov 21 …and our regular 2-day
program… Dealing
with Difficult Discussions – Cairns Dec 9-10
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All teams have difficult
moments. People ‘cross lines’. Overstep boundaries. Don’t seem to do
what was agreed or they disagree over priorities or approaches. Confrontation
over behaviour or other contentious issues becomes necessary. It’s how
leaders and teams deal with these moments that makes the difference. “I wanted to increase my skill levels in dealing with
difficult discussions both at work and personally and this was a very good,
very informative workshop with some very good and useful tips. Bill presented
the topic very well and kept everyone engaged and focused.” Helen
McKenzie Mackay Hospital and Health Service This intensive 1-day
program provides an overview of the unique 7-stage model we introduce in more
detail in our long-established 2-day Dealing with Difficult Discussions
program. It paces you through practical, step-by-step actions you can
take to prepare yourself better to tackle those conversations you find most
contentious, confronting or conflict-filled. You’ll take-away our full
100-page self-coaching guide loaded with easy-to-use tools and tips to help
you work out what’s really going on when talks get tense and feelings get
fractious, so you can tackle troublesome topics more confidently. In a
safe environment, you’ll learn how to: ·
Start a
difficult discussion and raise hard topics more easily ·
Use a 7-stage model to
plan and structure difficult discussions ·
Identify
and correct handling mistakes we make in them ·
Dissect differences,
comparing stories & defuse difficulties ·
Handle hostility
and deal with disruptive emotions ·
Adopt a
less confrontational way to resolve difficult issues ·
Reduce tension
& take the heat out of difficult moments ·
Practice
selected tools to handle difficult discussions better “The seminar worked for me and was really good for
awareness-raising and interesting to think about what you are like in a
Difficult Discussion and analyse this. Now I understand my own reaction to
verbal attacks a lot better. Great work Bill - and your experience made it
even better!” Bergita Shannon QUT Course
Features: Take-away a 100-page self-coaching Guide with 20 tools
and lots of tips. Practise our simple 7-stage model and do our Difficult
Discussions Scorecard to set goals and develop a conversational
improvement plan. [Download Brochure for outline and registration] Is
this right for you? This fast-track version of our 2-day Dealing
with Difficult Discussions clinic will benefit leaders or team members
who don’t have time or can’t get away to a 2-day program but still want to
get a good grounding in the basics of handling difficult situations. It
will also benefit those who want a refresher on the general principles
of dealing with difficult discussions – managers, team leaders, committee
members, project leaders, customer relations officers, community groups,
teachers, facilitators, trainers... “Extremely informative. I wanted to be able to construct and
hold difficult discussions without offending or putting people offside and
this clinic provided me with a high level of self-awareness in relation to my
own behaviours I can apply to both professional and private life. The methods
you use are great. Thanks again, the workshop was really helpful! Nicole
Spencer, Community Housing organisation
REGISTER
NOW On-Line, by Email or Fax… SPECIAL 1-RATE FOR ALL for OCTOBER 15 –
$396 (Gst inc) SPRING RATES all Other Clinics… Attend
with a Friend for Less… General (GST inc):
Single $440… 2 places $825… 3 or more $396 pp NFP/Schools: $396 single… 2 places $748… 3 or more $352
pp Register first, pay on invoice (Standard
Fee $495 pp) ·
Prices include GST… Discount applies from date of
registration ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Rydges Tradewinds Hotel Cairns; ReefHQ Townsville; South’s
Leagues Club Mackay ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day CALL 07-4068 7591… Register
on-line or FAX/EMAIL
completed form Preview
tips on difficult discussions, emotional intelligence and change in
our FactFiles and e-zine Newsletters on-line
at thechangeforum.com… Look
forward to working with you on honing your tough-talk skills –
and please pass this message on to colleagues and other contacts in your
regional networks who might be keen to get better at handling hard talks more
competently and confidently... Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me option at
the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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