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Conversation tools for building confident
leadership Dealing with
Difficult Discussions 7-stage roadmap & tools for taking the heat out of hard
talks ROCKHAMPTON
– SEPT 11-12 Brisbane Sept 17-18… Hervey Bay
Oct 15-16 Designed & Presented by Bill Cropper Register by August 26 and save… Details below |
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The
Change Forum’s programs can be delivered In-House and tailored for your team.
Call
to discuss your leadership, team or culture change needs... Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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Every leader needs to be able to manage conflict and confrontation… This practical conversations clinic can help |
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Also Coming up in ROCKHAMPTON |
Positive Performance Conversations ~ Oct 21 The Emotionally Intelligent Leader ~ Oct 22 Leading Culture Change ~ Oct 23 Attend
1–2–or all 3 for less ~ see Brochure for details |
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Difficult discussions test even the best of us – leaving us all
too often feeling anxious, dissatisfied, exhausted and even distressed…
wondering ‘what went wrong’ and ‘how could we have handled this better!’… |
Dealing with
difficult situations is something all leaders are
expected to be able to handle – and handle well. It’s the toughest test
of a leader’s conversational and relational capabilities – and something most
leaders need to learn how to handle more skilfully. Difficult discussions don’t need to be daunting!
There are ways to cool down the heat and approaches to help you face up to
hard talks with more confidence… [Read more on-line] Are you ready to revamp your approach to conversations? Do you want to have more courageous, constructive conversations and be able to tackle difficult discussions more diligently? That’s
where The Change Forum coaching clinics can help... |
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Dealing with DIFFICULT DISCUSSIONS ROCKHAMPTON Sept 11-12 BRISBANE Sept
17-18… HERVEY BAY Oct 15-16… TOOWOOMBA Nov 26-27 |
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“Really
beneficial and I strongly encourage others to attend. You will get a lot out
of it. Thanks to you I’m progressing much better in the area of handling
conflict. This course is fantastic to improve your skills in managing staff
for positive outcomes. I ‘ve used the tools already and they really work!” Kelly
Hodgman, Electricity & Water Ombudsman Queensland |
What’s this about?
Handling
hard issues and contentious conversations is something all leaders are
expected to take in their stride but it presents most of us with a real test
of our conversational and relational capabilities. But difficult discussions
don’t need to be daunting! Dealing with Difficult
Discussions leads you through our 7-Stage Roadmap for taking the heat
out of hard talks, unpacking what’s really going on when talk becomes tense
and feelings get fractious. It equips you with robust easy-to-use tools
to navigate your way through those troublesome moments more confidently and
provides a safe environment to grasp the dynamics behind difficult
discussions and practise a more methodical, controlled, step-by-step approach
to convert destructive confrontation into constructive conversations. Topics we
cover help you: ·
Decipher the dynamics
of difficult discussions and use this to structure your talk · Common mistakes
we make when talks gets tough and how to avoid them · Start a difficult discussion
more decisively with less defensiveness · See the 3-part structure
of all difficult discussions · Try out tips to defuse
difficult moments ·
Conversational formulas
to beat blocks like intentions, blame and assumptions · Facing up to feelings
and using them constructively · Rehearse our unique 7-stage
model for dealing with difficult discussions “A very worthwhile, engaging program that was very relevant to
me. I wanted to feel better equipped to handle difficult discussions and it
helped me identify stages and common mistakes we all fall into when involved
in them. It was very well presented, well-paced and very enjoyable with
clear and useful tools” Mike Phillips, Access
Community Housing Cairns |
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Register by
AUGUST 26 & save Register ON-LINE or use the form in the program Flyer Let others know: Forward on to colleagues & friends… |
Register NOW on-line, by email or fax… Register by AUGUST 26 for just
$693 pp
[Schools/NFP
$627] [Standard Early Fee: $792 pp...
Schools/NFP $693]
·
Prices
include GST… Discount applies from date of registration
·
Payment on invoice
within 14 days and prior to attendance
·
Venue:
Rockhampton Travelodge (or other CBD venue) to be confirmed
·
Inclusions:
Lunch, refreshments & comprehensive self-coaching Guide
·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or
use the form included in the course Flyer In-House clinics can
be arranged for larger groups – timed to suit the team… |
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Coming up next in ROCKHAMPTON See BROCHURE for Discount OFFER details Register On-line |
Trio
of 1-day Conversations & Culture Change Clinics Attend
1, 2 or all 3 & save – discounts for multiple places Positive Performance Conversations ~ Oct 21 The Emotionally Intelligent Leader ~ Oct 22 Leading Culture Change ~ Oct 23 |
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5 reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group environment x
Practical tools & frameworks for back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow self-coaching guides x
Serious fun and sound facilitation |
Can we do these clinics IN-HOUSE?
All Change Forum programs can be delivered in-house in standard format or
customised to your needs. So if dates don’t suit or you’d like to
incorporate one of our many clinics into your teambuilding or leadership
development initiatives, why not contact us direct or through our on-line
enquiry
form to discuss ways we can help. Your help in networking always appreciated:
Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time. And if you
don't want any more news, tips or notices of upcoming learning events in your
local area let us know. [Link for removal from our
circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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to your contacts or approved senders list <<< © The Change Forum 2013 | W: www.thechangeforum.com
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| T: +61-(0)7-40687591 |
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