Still TOOWOOMBA places – July 20

BRISBANE Aug 24 ~ GOLD Coast Oct 18 ~ SUNSHINE Cst Oct 25

Tools, techniques and planning tips to help you

handle performance conversations

with more confidence, certainty and positivity

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice...  and an abundance of resources to use before, during and after.” Alison F. St Mary’s Catholic College Cairns

See course Profile – Register On-line – In-House on request

Enquire about an in-house session to help your Staff engage more constructively with performance conversations too

Sometimes they’re oblivious. Other times they’re ruthless, and take no prisoners. It’s a costly strategy, though, if you want constructive outcomes, improved performance – and a good relationship with your team. [ Download full Article… ]

“I highly recommend this clinic… it’s important for anyone who supervises other staff to be skilled in positive conversation techniques. The Guide is super with lots of tools for future reference” Sonia R, Queensland Health

Do you want your performance conversations to be more worthwhile, meaningful and constructive for both you and your staff?

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  As a leader, it’s up to you to set the right tone, apply the right kind of pressure and still stay connected and make it safe for staff to engage in the process, if you want to get results and resolve issues. If they feel blamed, ticked-off or troubled by how the conversation’s going, people quickly disengage and either retreat or retaliate.

Join us to learn tools, tips & techniques that can help you tackle

tricky performance talks with more poise and emotional balance

Whatever your leadership level and whether you’re dealing with performers who are great, good or troubling, the principles and tools we share in this practical 1-day clinic can help you prepare for meaningful conversations about performance and handle them more confidently and mindfully, delivering even touchy or sensitive feedback in positive, encouraging ways. We’ll introduce you to a set of footings, frameworks and conversation formulas you can apply in all kinds of performance review situations. You’ll learn how to:

·       Tackle tough performance conversations in more positive ways

·       Structure – your conversation better with our 5 Footings and Frameworks model

·       Start conversations on a firm but neutral footing

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness – anxiety and other high-pitched emotions

·       Anticipate – objections, excuses, justifications and downplays

·       Level – say what performance you need and why they need it too

·       Reframe – put negative performance issues across positively

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Definitely worth the time. Gave me the structure I needed to ensure a difficult performance conversation does not make the situation any worse. I really enjoyed the day and found Bill very easy to listen to with some interesting planning ideas. Thanks for delivering a very worthwhile course – and the guidebook is a great tool to help prepare.” Murray F -  Transport and Main Roads Dept

…also available IN-house – for Staff...

Making Performance Conversations Work for You

Half-day or Full-day sessions to help your Staff engage better with their next performance review

See our course Directory & on-line Calendar for other programs & updates

All Change Forum programs available In-house on request

Individual leadership coaching on EI and conversational mastery

For other programs & dates check our on-line Course Calendar for updates

REGISTER NOW On-Line or by Email…

STILL Discount Places*(GST inc)… Register by July 12 for less

General:  $495 single $946 for 2…  NFP/Schools: $429 pp

Full Fee (Non-subscriber):  General $550 pp…  Schools/NFP: $473 pp

     Register first, pay on invoice

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, a safe place to practise: average 6-8 (max 12)

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue:  Park Motor Inn, Toowoomba; Wellington Apartment Hotel E.Brisbane; Other CBD venues

·        Timing: 8.30 am - 4.30 pm each day

Register On-line, Email completed form or CALL 07-4068 7591

Subscribe or Connect  for updates and free downloads

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this notice on to colleagues, staff and others contacts in your networks who might be interested in making conversations with difficult performers a little less tortuous for them and a fair bit easier for themselves.

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

REGISTER ON-LINE

or Phone, Fax or Email

>>>Why not let others know... Please forward to colleagues and friends                                                >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                              >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your approved senders list <<<

© The Change Forum 2016

W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591