|
|
||||||
|
…helping
leaders tackle hard talks …a solutions approach to
delivering difficult feedback Winning Formulas – Watching What You Say… |
||||||
|
||||||
|
It’s how leaders and teams deal with difficult moments that makes all the difference to morale, climate, cohesion and productivity... In my workshops, I often liken conversations to a dance –
and verbal formulas, I often say, are like learning particular dance moves –
or, if you’re not into dancing, think of particular plays you practise over
and over again in sport. Some of the special formulas we practise in this
clinic are designed to help you over the hurdles that loom up during any
tricky performance conversation. For example, you’ll learn starting formulas
for raising performance issues cleanly and clear in the first place; formulas
for putting things positively when describing the performance you want;
formulas for de-blaming your conversation, handling passivity, hostility and
resistance and taking a more positive and appreciative coaching approach. There’s
loads of different verbals formulas in the self-coaching guide you
get with coming along to the clinic. You may not want many of them. But a few
may appeal as you come up against different kinds of difficult situations in
your performance conversations where you don’t want to trip over your own
tongue and make reforming a difficult performer even more of a distant
prospect. |
||||||
|
||||||
|
“I learnt
a lot in ‘Positive Performance Conversations’ that I can readily apply… tools
of real practical assistance in an area I’ve previously struggled with…and
the self-coaching guide is fantastic. It’s one of the most useful courses
I’ve ever attended.” Vanessa R. Queensland Health Positive Performance Conversations works
on a simple principle: focus on the positives you want to see, not the
negatives you don’t. Our 5 Footings and Frameworks Model helps
you to focus less on what's wrong and more on what’s expected; to create a
different emotional climate that enables you to give difficult feedback in
constructive ways, and keep defensiveness at bay so they hear what you have
to say and heed your help. We’ll show you crucial scaffolding to help you plan and
prepare, and take you on a step-by-step tour of carefully-crafted formulas to
carry-through talks with reluctant performers more competently and
comfortably – and make hard performance conversations a little bit easier. Review
Course Outline – Download a FactFile
to read and share Register
ON-LINE or by EMAIL or FAX or CALL 4068 7591 “I wanted more
positive outcomes and after attending this training on tools to conduct
difficult performance conversations with staff, I feel better prepared. Very
well presented, very informative and well-structured, focusing on critical
frameworks to apply for better results.” Alex B., Mackay RC |
||||||
|
|
||||||
|
REGISTER
NOW On-Line, by Email or Fax… ATTEND with a Friend & Save… Multiple
Clinics or Multiple Places for less… General 1-day clinic (GST inc):
Single $451… 2 clinics or 2 places $847 pp NFP/Schools 1-day clinic: Single
$407… 2 clinics or 2 places $770 pp Register first, pay on invoice (Standard
Fee $495 pp. More savings for in-house clinics)
·
Prices include GST… Payment on invoice 7+ days prior to
attendance
·
Payment on invoice within 7 days and prior to attendance
·
Venue: Rockhampton Centrepoint Motor Inn
·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide
·
Timing: 8.30 am - 4.30 pm each day CALL 07-4068 7591… Register
on-line or
FAX/EMAIL completed form |
||||||
|
|
||||||
|
For
some background articles and tips on handling performance conversations,
see our on-line Topix or
download Conversational Coaching e-zine CC E-News Issue-13...
Feel free to share with colleagues and friends… Can
we do this clinic IN-HOUSE? Yes… All Change Forum
programs can be delivered in-house in standard format or customised to your
needs. So if dates don’t suit or you’d like to incorporate one of our
many clinics into your teambuilding or leadership development initiatives,
why not contact us direct or through our on-line enquiry form to discuss ways
we can help. Look
forward to seeing you at this one-of-a-kind clinic –
and please feel free to forward this message to other contacts you have in
your region or networks who are interested in making conversations with
difficult performers a little less tortuous for them and a little bit easier
for themselves. Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me
option at the bottom of this email. |
||||||
|
Cheers… Bill Cropper Director
- The Change Forum |
||||||
|
See our full Course Directory for outlines of our current range of leadership & team learning
programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
||||
|
>>> Why not let others know... Please forward
to colleagues and
friends
>>> Subscribe to our
mail lists |
||||||
|
You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
||||||
|
>>> Please Confirm your inclusion on our mailing list |
||||||
|
>>> Please Remove Me from your mail list >>> Please Update my contact details |
||||||
|
>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2014 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
||||||
|
|
||||||
