1-day practical clinic on conversational leadership tools

to help you tackle performance discussions more mindfully

MACKAY  Sept 15

Cairns Sept 9  Townsville Sept 12 Rockhampton Oct 10

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice...  and an abundance of resources to use before, during and after which are greatly appreciated .” Alison F. St Mary’s Catholic College Cairns

Also MINDFUL Leadership in Action  Sept 16

Dealing with poor performance is one of the most commonly avoided species of difficult discussions. It’s not identifying performance issues that’s the obstacle. It’s raising defensiveness: giving difficult feedback to people where their reaction may be emotionally volatile, and the conversational course you chart, unpredictable. Do you want to feel more in control having difficult performance conversations?

Join us to try out some tools, tips & techniques that can help you

tackle tough talks with more confidence and

turn the tables on poor performance

Also in MACKAY SEPT 16

~ MINDFUL Leadership in Action -- see Outline here ~

a '1-day brain-training' clinic on attention, focus and presence...

how mindfulness can transform the way you think and the way you lead

Attend 1 clinic or Attend both… for Less

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t. Focusing less on what's wrong and more on what’s expected creates a different emotional climate that enables you to give difficult feedback in constructive ways. It helps to keep their defensiveness at bay so they hear what you have to say. This 1-day coaching clinic gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to help deal with difficult performers more competently and comfortably and make hard performance conversations a little bit easier. In this very practical clinic you’ll learn how to:

·         Tackle tough performance conversations in more positive ways

·         Structure – your conversation better with our 5 Footings and Frameworks model

·         Start conversations on a firm but neutral footing

·         Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·         ‘De-vague’ – be more specific in the way you dissect performance issues

·         Handle defensiveness – anxiety and other high-pitched emotions

·         Anticipate – objections, excuses, justifications and downplays

·         Level – say what performance you need and why they need it too

·         Reframe – put negative performance issues across positively

·         Stay Focused – keep it on track, clear, frank and fact-based

·         Coach to find solutions – get commitment to goals and actions

What you’ll gain from attending:  Take-away one of our much applauded 110 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard  to see how you handle difficult ones and develop your personal game-plan to deal with difficult performance conversations more positively.

“I wanted more positive outcomes and after attending this training on tools to conduct difficult performance conversations with staff, I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex Burt, Mackay Regional Council

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson – Queensland Health

REGISTER NOW On-Line, by Email or Fax…  

MACKAY SPRING Series… Attend 1 or both for less – Register by SEPT 8

General (GST inc):          1 clinic: $465 single…  or $880 for 2 clinics or 2 places…

NFP/Schools (GST Inc):  1 clinic: $420 single… or $792 for 2 clinics or 2 places…

Register first, pay on invoice

(Standard Fee $495 pp)

·         Prices include GST… Payment on invoice 7+ days prior to attendance

·         Venue: Souths' Leagues Club MACKAY

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

For some background articles and tips on handling performance conversations, see our on-line Topix or download Conversational Coaching e-zine CC E-News Issue-13... Feel free to share with colleagues and friends…

Can we do this clinic IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

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or Phone, Fax or Email

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