…build confidence & improve outcomes

tackling tough talks with difficult performers

HERVEY BAY JUNE 10 ~ MOOLOOLABA JUNE 11

Still places available ~ Nominate by June 5

CALL NOW to Register ~ 07-4068 7591

or Register by Email, Fax or On-line

“I wanted more positive outcomes and after attending this training on tools to conduct difficult performance conversations with staff, I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex Burt Mackay Regional Council

Want to feel more in control having difficult performance conversations?

Try out some tools, tips & techniques that can help you

tackle tough talks with more confidence and

turn the tables on poor performance

Dealing with poor performance is one of the most commonly avoided species of difficult discussions. It’s not identifying performance issues that’s the obstacle. It’s raising defensiveness: giving difficult feedback to people where their reaction may be emotionally volatile, and the conversational course you chart, unpredictable.

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t. Focusing less on what’s wrong and more on what’s expected creates a different emotional climate that enables you to give difficult feedback in constructive ways. This 1-day coaching clinic gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to help deal with difficult performers more competently and comfortably and make hard performance conversations easier.

 “A comprehensive and engaging workshop. A very good program and useful toolkit to support skills in managing poor performance – have already recommended it to others as I feel much more confident to bring up performance issues after this course. Thanks, a great workshop." Lisa Baker, Qld Health

… also coming to Sunshine & Fraser Coasts soon …

Leading with Emotional Intelligence Hervey Bay July 17-18, Mooloolaba Aug 5-6

Dealing with Difficult Discussions Mooloolaba July 29-30

Mindful Leadership in Action Hervey Bay Aug 4, Mooloolaba Aug 29

Positive Performance Conversations Mooloolaba Aug 18

Other dates & programs – see 2014 Course Calendar

Organisations are packed with performance management guidelines and hand-books, yet there’s scant help on how to handle the real conversational side.  In this very practical clinic you’ll learn how to:

·         Tackle tough performance conversations in more positive ways

·         Structure – your conversation better with our 5 Footings and Frameworks model

·         Start conversations on a firm but neutral footing

·         Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·         ‘De-vague’ – be more specific in the way you dissect performance issues

·         Handle defensiveness – anxiety and other high-pitched emotions

·         Anticipate – objections, excuses, justifications and downplays

·         Level – say what performance you need and why they need it too

·         Reframe – put negative performance issues across positively

·         Stay Focused – keep it on track, clear, frank and fact-based

·         Coach to find solutions – get commitment to goals and actions

What you’ll gain from attending:  Take-away one of our much applauded 110 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard  to see how you handle difficult ones and develop your own personal game-plan to deal with difficult performance conversations more positively.

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College Cairns

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson – Queensland Health

REGISTER NOW On-Line, by Email or Fax…  

Attend with a Friend for Less … Register by JUNE 5…

General:  Single $440 (GST inc)…  2 places $825… 3 or more $396 pp

NFP/Schools:  $396 single… 2 places $748… 3 or more $352 pp

CALL 07-4068 7591 to register, pay on invoice

(Standard Fee $495 pp)

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: USQ Hervey Bay; IPL Centre Sunshine Coast Uni, Mooloolaba

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

For some background articles and tips on handling performance conversations, see our Conversational Coaching e-zine CC E-News Issue-13 – read on-line or download and share with colleagues and friends…

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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