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Performance
Conversations Double-Header BRISBANE December 7 & 8 for Managers
& for STAFF Levelling the Playing
Field |
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In-house
& other locations on request Limited places… Register On-line or Call 0429 687591 Course Outlines follow – also online  |
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Performance Paranoia? Performance conversations can be a
terrifying ordeal for many of us. Whether you’re a
solid performer or someone who sometimes struggles, we often turn up feeling
uneasy, anxious or a bit defensive, even if we know there’s no need. You’d
think this paranoia only pertains to poor performers – but even high
performers can tend to shy away from them.
Managers play the lead-role in initiating
and engaging staff, but let’s not forget the other key
player.
While it’s up to leaders to make it safe for staff to engage
and deal with defensiveness, it’s also up to staff to overcome any natural
dislike they may have of them and approach performance conversations in
constructive and positive ways to identify things that enable them to do
their job better and grow. That way, everyone wins. |
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Levelling the Playing Field Performance
Conversations Engagement Skills for Leaders and your Staff presented by Bill Cropper –
The Change Forum |
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Making Performance Conversations Work for You – Half-day
Sessions for STAFF… Most performance conversations training
is for leaders. But to work well, performance
conversations should be two-way. These two half-day sessions attempt to level
the playing field by helping staff understand what a good performance
conversation should be like, and equipping them with tools to engage more
positively and constructively in the process. Sessions are
based around 12 Positive Performance Conversations Pointers
that are compatible with the footings and frameworks we cover with leaders
doing the other workshop (see the leader version of this program below)
Your Staff will: ü Engage
more constructively in performance conversations ü Find
out what they can do to make them work better ü Learn
how to prepare & plan better for them ü Keep
them two-way & make sure managers don’t monopolise ü Control anxiety,
stave-off defensive urges and focus on facts ü Cope
better with getting difficult or uncomfortable feedback ü Take
a positive, future-focused solution-based approach to performance issues
ü Develop a
personal plan to better handle performance conversations |
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Positive Performance Conversations
Leaders Clinic… Whether you’re dealing with a diligent or difficult performer, as
a leader, it’s up to you to set the right tone, say the right kind of things
in the right way so people will heed what you say, and keep it safe for staff
to engage in the process. If you want to get real
results and make performance conversations a more positive, practical and
productive pursuit for both of you, this workshop can help by equipping you with
effective verbal formulas and frameworks to more carefully craft your
approach, give difficult feedback in constructive ways, keep
defensiveness at bay so they hear what you have to say and help
you over potential hurdles that can loom-up in tricky performance
conversations. “I
learnt a lot in ‘Positive Performance Conversations’ that I can readily
apply… tools of real practical assistance in an area I’ve previously
struggled with…and the self-coaching guide is fantastic. It’s one of the most
useful courses I’ve ever attended.” Vanessa R. Queensland Health Cover crucial scaffolding to help you plan and prepare.
Take a tour of carefully-crafted formulas to conduct talks with reluctant
performers more competently and learn how to: ·
Structure your
conversation better with our 5 Footings and Frameworks model ·
Start conversations
on a firm but neutral footing ·
Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ ·
‘De-vague’ –
be more specific in the way you dissect performance issues ·
Handle defensiveness –
anxiety and other high-pitched emotions ·
Level –
say what performance you need and why they need it too ·
Reframe –
put negative performance issues across positively ·
Stay Focused –
keep it on track, clear, frank and fact-based ·
Coach to find solutions –
get commitment to goals and actions “Thought
provoking and practical. This program demonstrated real steps that lead
towards building performance. Good visual examples, clear explanations, and
tool-practice activities all helped my learning. Thank you Bill, for
delivering a tangible and engaging program that was timely, relevant and
extremely practical.” Trish K, USQ |
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REGISTER NOW On-Line or by Email or Fax… HALF-DAY STAFF
Sessions – AM: 8.30-12.00 –OR– PM:
1.00–4.30 $220 per person (GST inc) µ Register by Nov 30 [ Discounts for 5 or more –
CALL to enquire ] 1-DAY LEADER
Clinic – 8.30am–4.30pm $440 per person (GST inc) µ December 2015 Special – register by Nov 30 [ Standard 1-Day Course Fee (GST inc):
$528… ] Register first, pay
on invoice… ·
Subscribe* each participant to be eligible for
discount (as part of registration or beforehand) ·
Prices include GST… If not subscribed, standard fee applies ·
Payment on invoice within 14 days and at least 10 days prior to attendance ·
Venue: Wellington Apartment Hotel, Kangaroo Point ·
Inclusions: Tuition, self-coaching Guide/Toolkit, refreshments (+ Lunch
for 1-Day clinic) CALL
07-4068 7591… Register on-line or FAX/EMAIL completed form Connect |
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For some background
articles and tips on handling performance conversations,
see our on-line Topix or
download Conversational Coaching e-zine CC E-News Issue-13...
Feel free to share with colleagues and friends… Can
we do this clinic IN-HOUSE? Yes… All Change Forum programs
can be delivered in-house in standard format or customised to your
needs. So if dates don’t suit or you’d like to incorporate one of our
many clinics into your teambuilding or leadership development initiatives,
why not contact us direct or through our on-line enquiry form to discuss ways
we can help. Look
forward to seeing you at this one-of-a-kind clinic –
and please feel free to forward this message to other contacts you have in
your region or networks who are interested in making conversations with
difficult performers a little less tortuous for them and a little bit easier
for themselves. Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me
option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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