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Stay
calm, confident and solution-focused with Winning formulas to tackle difficult
Performance Conversations BRISBANE Nov 10 ● TOWNSVILLE Nov 15 MACKAY Nov
21 ● TOOWOOMBA Nov 28 HERVEY BAY Dec 1 ● ROCKHAMPTON Dec 5 SUNSHINE COAST Feb 5 |
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Hi! Bill Cropper here with a reminder there’s still time and places
for you to join a like-minded group of leaders in your area keen to upgrade
the quality of their conversations about performance… Stop-Press!! Bonus Spring
Carnival 2-for-1 Special this week only for remaining
places Brisbane & Townsville – You and a colleague attend together for the
price of just 1 full fee ($660 GST inc) if
you register by November 8 Brisbane or November 10 Townsville. Call us on 0429-687 591
to lock in this once-off special – Be quick! Limited places available. Let’s face it, lots of us aren’t that crash-hot when it comes to conducting conversations
about performance! We say things that get staff off-side by putting things in
negative ways or coming across awkwardly or more harshly than we intend. They
get defensive and things heat up as they retreat or retaliate... Positive Performance
Conversations offers you the opportunity to go behind
the scenes and explore a targeted set of robust conversation frameworks and
formulas that can really help to take the pain out of your performance
conversations – whether they’re tough talks with under-performers or structured
support for top performers. Why not set aside a day to
strengthen your leadership toolkit and come along to build-up your
conversation repertoire in one of the locations below. Follow the links below
to register – or call by November 10 to pick-up one of our 2-for-1 Spring
Carnival specials for Brisbane and Townsville… And if you’ve a group of
10 or more and arrange an in-house clinic for delivery this year or early
2018, you’ll be able to send along up to 3 extra participants completely
free. …Look forward to seeing
you there! Cheers, Bill |
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Positive Performance Conversations “A very comprehensive,
engaging workshop and the toolkit-to-go very useful. I wanted to gain additional
skills in managing poor performance and supporting well performing staff to
stay motivated and this was a very good program to support this. I’ve already
recommended it to a couple of people and I feel much more confident to bring
up performance issues after doing this course.” Lisa B., Rural & Community Health ò How
do your Performance Conversations measure up? More
of a Productive Pursuit or Pointless Pain? |
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This
unique 1-day master class shows you how
to handle all varieties of performance conversations with more confidence
while making them more personally productive for everyone. We take you
on a step-by-step tour of carefully-crafted footings, frameworks and formulas
that will help you take the heat out – for you and them – and turn tough
performance talks into constructive coaching conversations. You’ll learn
how to: ·
Tackle
tough performance conversations in more positive ways ·
Structure –
your conversation better with our 5 Footings & Frameworks model ·
Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ ·
Handle defensiveness –
anxiety and other high-pitched emotions ·
Anticipate –
objections, excuses, justifications and downplays ·
Stay Focused –
keep it on track, clear, frank and fact-based ·
Coach to find solutions –
get commitment to goals and actions |
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“Thought
provoking and practical with real steps, good visual examples, clear
explanations and tools-practice activities that all helped my learning. A tangible
and engaging program that was timely, relevant and extremely practical.” Trish K, University
of Southern Queensland |
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Positive Performance Conversations BRISBANE Nov 10 ● TOWNSVILLE Nov 15 -- Spring Carnival 2-for-1 Special
if you call to Register by November 10 – Also
coming up in MACKAY Nov 21 ● TOOWOOMBA Nov 28 HERVEY BAY Dec 1 ● ROCKHAMPTON Dec 5 SUNSHINE COAST Feb 5 |
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Is
this clinic right for you? This practical program
is for leaders at any level who want to improve the way
they handle performance conversations – especially with difficult or poor
performers. It’s particularly relevant for those who get anxious, irritated
or defensive confronting poor performers or those who want to take a more
constructive, solutions-focused approach. While the focus is mainly on
difficult performers, many principles and tools in Positive Performance
Conversations can also be used to coach, support and encourage good
performers too.
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● YES – We can come to You ● Create
a positive performance culture in your organisation! Give
all your leaders a common language, approaches and set of tools to help
improve performance outcomes for everyone
See full Course Directory
for other In-House options for leaders & teams |
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** Ask about our In-House
Sessions for STAFF** Making Performance Conversations work for YOU Half-day or full-day
sessions – on-site or hosted
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Look
forward to seeing you or your colleagues at this one-of-a-kind clinic – and
please pass this message on to others in your networks who might be interested
in making conversations about performance a little less tortuous for their
staff and a fair bit easier for themselves. |
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Cheers… Bill Cropper |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>>Why
not let others know... Please forward to
colleagues and
friends >>>
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mail lists |
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