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turn the Tide on difficult
Performance Conversations |
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Note relocation June 13 – Now CABOOLTURE
Also BRISBANE June 10 HERVEY BAY July 7 ~ TOOWOOMBA July 20 “I
highly recommend this clinic… it’s important for anyone who supervises other
staff to be skilled in positive conversation techniques. The Guide is super
with lots of tools for future reference” Sonia R, Queensland Health Course
Outline below & on-line ~ Fee savings apply to EOFY Register On-line or CALL 07-4068 7591 |
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Saying things to a high
performer like “you’re doing great”, “there’s really nothing much I can
say about your performance because it’s tops” or “brilliant, keep up
the good work”, are just as likely not to be taken in the motivating
manner you mean, even if they elicit an initial smile or gesture of
gratitude. Top performers need your recognition, encouragement and most of
all, your considered feedback, too. They need to be supported and developed
just like poor performers do... [ Download Article to read more…
] Do
you want your performance conversations to be more worthwhile, meaningful and
constructive for both you and your staff? Positive Performance Conversations is
a practical 1-day program that introduces you to a set of footings,
frameworks and conversation formulas that can help you build confidence and Whatever your leadership
level and whether you’re dealing with performers who are great, good or
troubling, the principles and tools we share in this clinic can help you
prepare for meaningful conversations about performance and handle them with
more certainty, calm and confidence, delivering even touchy or sensitive
feedback in positive, encouraging ways. “A
quality, ‘value for money’ day, well-prepared and presented, jam-packed with
information and interaction and an abundance of resources to use before,
during and after.” Alison F, St Mary’s College In this very practical
intensive 1-day coaching clinic you’ll
learn how to: ·
Tackle tough
performance conversations in more positive ways ·
Structure – your
conversation better with our 5 Footings and Frameworks model ·
Start conversations
on a firm but neutral footing ·
Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ ·
‘De-vague’ – be
more specific in the way you dissect performance issues ·
Handle defensiveness –
anxiety and other high-pitched emotions ·
Anticipate –
objections, excuses, justifications and downplays ·
Level –
say what performance you need and why they need it too ·
Reframe –
put negative performance issues across positively ·
Stay Focused –
keep it on track, clear, frank and fact-based · Coach
to find solutions – get commitment to goals and actions “Definitely
worth the time. Gave me the structure I needed to ensure a difficult performance
conversation does not make the situation any worse. I really enjoyed the day
and found Bill very easy to listen to with some interesting planning ideas.
Thanks for delivering a very worthwhile course – and the guidebook is a great
tool to help prepare.” Murray F - Transport and Main Roads Dept |
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Dealing with Difficult
Discussions Do
you want to cope more confidently with conflict & contention in
all kinds of situations? Put this popular 2-day
conversational leadership clinic on your to-do list! Next in BRISBANE July 26-27 TOOWOOMBA Aug 4-5 ~ HERVEY BAY Aug 22-23 “Very
well-presented program. I learned an incredible amount about how to have
difficult conversations without making things worse and approach them in a
calmer, productive way.” Lesley W. Gold Coast Health ò See our Ten Top Tips to Tackle Tough Talks  |
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All
Change Forum programs available In-house
on request Individual
leadership coaching on EI and conversational mastery For other programs &
dates check our on-line Course Calendar for updates |
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REGISTER NOW On-Line or by Email… STILL Discount Places… Attend
with a friend for less… 1-Day Clinic (GST inc):
[ Full Fee $550 pp ] General: $484 single or
$924 for 2 places… NFP/Schools: $440 pp Register first, pay on invoice ·
Prices include GST… Payment on invoice within 14 days and
prior to attendance ·
Subscribe* to be eligible for discount
or standard fee applies (can do with registration) ·
Small groups, average 6-8 (max 12) – a safe place to practise ·
Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and
refreshments ·
Venue: The Hub Caboolture; Wellington Apartment Hotel East
Brisbane; Other CBD venues ·
Timing: 8.30 am - 4.30 pm each day Register
On-line, Email completed form or CALL 07-4068 7591 Subscribe
or Connect |
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All Change Forum programs
can be delivered IN-HOUSE. So
if dates don’t suit or you’d like to incorporate this really useful clinic –
or any other Change Forum program – into your leadership or team development initiatives,
why not contact us direct to arrange an in-house
quote. Look
forward to seeing you at this one-of-a-kind clinic –
and please feel free to forward this notice on to contacts you have in your
region or networks who might be interested in making conversations with
difficult performers a little less tortuous for them and a fair bit easier
for themselves. Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me
option at the bottom of this email. |
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Cheers… Bill Cropper Director - The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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