Handle difficult performance conversations

with more certainty and positivity

BRISBANE March 18 (also May 3)

Hervey Bay April 29 ~ Sunshine Cst June 13 ~ Toowoomba June 17

Course Outline below & on-line ~ Attend with a friend & save

“I liked the way this clinic gave detailed information, tools to use and a structure to guide you through planning for performance conversations.” Virginia T, DETE

Why do so many managers stall when it comes to difficult performance conversations? The number one barrier is fear of raising defensiveness, then fear of being unable to manage it. Giving hard feedback to people where their reaction is likely to be emotionally volatile is certainly no walk-in-the-park – more like mucking about in a mine-field. {Read More on-line}

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and an abundance of resources to use before, during and after.” Alison F, St Mary’s College

Positive Performance Conversations helps you to overcome those fears and feel more confident about facing up to tough performance talks. It gives you step-by-step instruction and carefully-crafted footings, frameworks and formulas to make hard performance conversations a bit easier and help you deal with difficult performers with more certainty and positivity.

ò See our article Performance Conversations: Productive Pursuit or Pointless Pain

In this very practical intensive 1-day coaching clinic you’ll learn how to:

·       Tackle tough performance conversations in more positive ways

·       Structure – your conversation better with our 5 Footings and Frameworks model

·       Start conversations on a firm but neutral footing

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness – anxiety and other high-pitched emotions

·       Anticipate – objections, excuses, justifications and downplays

·       Level – say what performance you need and why they need it too

·       Reframe – put negative performance issues across positively

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Definitely worth the time. Gave me the structure I needed to ensure a difficult performance conversation does not make the situation any worse. I really enjoyed the day and found Bill very easy to listen too with some interesting planning ideas. Thanks for delivering a very worthwhile course – and the guidebook is a great tool to help prepare.” Murray F -  Transport and Main Roads Dept

What you’ll gain from attending:  Take-away one of our detailed 110 page self-coaching guides with lots of useful tips and  tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard to see how you handle them and develop a personal game-plan to deal with difficult performance conversations more positively.

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate this really useful clinic – or any other Change Forum program – into your leadership or team development initiatives, why not contact us direct to arrange an in-house quote.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this notice on to contacts you have in your region or networks who might be interested in making conversations with difficult performers a little less tortuous for them and a fair bit easier for themselves.

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

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All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

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