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Performance
Conversations Double-Header BRISBANE MAY 2 & 3 for Managers
& for STAFF Ü Ask us about running these sessions in-house for you |
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In-house
& other locations on request Limited places… Register On-line or Call 0429 687591 Course Outlines follow – also on-line
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Performance
Paranoia? Performance conversations can be a terrifying ordeal. Whether
you’re a solid performer or someone who struggles a bit, we can often turn up
feeling uneasy, anxious or a bit defensive.
Most performance
conversations training is for leaders. But to work
well, performance conversations should be two-way. Managers may play the lead-role in initiating and
engaging staff, but let’s not forget the other key
player. While it’s up to leaders to make it safe for staff to engage
and talk frankly, it’s also up to staff to approach performance conversations
in constructive and positive ways to identify things that enable them to do
their job better and grow. That way, everyone wins. |
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Let’s Level the Playing Field Performance
Conversations Engagement Skills for
Leaders and your Staff presented by Bill Cropper –
The Change Forum |
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Making Performance Conversations Work for You – A
half-day Session to level the playing field by helping staff understand what a good
performance conversation should be like and equipping them with tools to
engage more competently and positively in the process. Sessions are based on 12 Positive Performance
Conversations Pointers that
match up with the footings and frameworks we cover with those doing the
leader version of this workshop (see below). Whether attending a
morning or afternoon Session, your Staff will: ü Engage
more constructively in performance conversations ü Find
out what they can do to make them work better ü Learn
how to prepare and plan better for them ü Keep
them two-way and make sure managers don’t monopolise ü Control anxiety,
stave-off defensive urges and focus on facts ü Cope
better with getting difficult or uncomfortable feedback ü Take
a positive, future-focused solution-based approach to performance issues
ü Develop a
personal plan to better handle performance conversations |
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Positive Performance Conversations Leaders’ Clinic… Whether
you’re dealing with a diligent or difficult performer, if
you want to get results and make performance conversations more positive,
practical and productive for both of you, this workshop helps by equipping
you with effective verbal formulas and frameworks to more carefully craft
your approach, give difficult feedback in constructive ways, keep
defensiveness at bay so they hear what you have to say and help
you over potential hurdles that loom-up in tricky performance conversations. “I
learnt a lot in ‘Positive Performance Conversations’ that I can readily apply…
tools of real practical assistance in an area I’ve previously struggled
with…and the self-coaching guide is fantastic. It’s one of the most useful
courses I’ve ever attended.” Vanessa R. Queensland
Health Cover crucial scaffolding to help you plan and prepare.
Take a tour of carefully-crafted formulas to conduct talks with reluctant
performers more competently and learn how to: · Structure
your conversation better with our 5 Footings and Frameworks
model · Start conversations
on a firm but neutral footing · Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ · ‘De-vague’ –
be more specific in the way you dissect performance issues · Handle
defensiveness – anxiety and other high-pitched emotions · Level – say
what performance you need and why they need it too · Reframe –
put negative performance issues across positively · Stay
Focused – keep it on track, clear, frank and fact-based ·
Coach to find solutions –
get commitment to goals and actions “Thought
provoking and practical. This program demonstrated real steps that lead
towards building performance. Good visual examples, clear explanations, and
tool-practice activities all helped my learning. Thank you Bill, for
delivering a tangible and engaging program that was timely, relevant and
extremely practical.” Trish K, USQ |
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REGISTER NOW On-Line or by Email or Fax… HALF-DAY STAFF
Sessions – AM: 8.30-12.00 –OR– PM: 1.00–4.30
$253 per person (GST inc)
[ Full Fee $295 (GST
inc) ] …Discounts for 5 or more – CALL to enquire 1-DAY LEADER
Clinic – 8.30am–4.30pm $495
per person (GST inc)
[ Full 1-Day Course Fee (GST inc): $528… ] Register first, pay
on invoice… ·
Subscribe* each participant to be eligible for
discount (as part of registration or beforehand) ·
Small groups – average 6-8 (max 12) – a safe place to practise ·
Prices include GST… If not subscribed, standard fee applies ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Wellington Apartment Hotel, Kangaroo Point ·
Inclusions: Tuition, self-coaching Guide/Toolkit, refreshments (+ Lunch
for 1-Day clinic) CALL
07-4068 7591… Register on-line or EMAIL completed form Connect |
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Can we do this clinic
IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our
on-line enquiry form to start a discussion about ways we can help. For
some background articles and tips on handling performance conversations,
see our on-line Topix or
download Conversational Coaching e-zine CC E-News Issue-13...
Feel free to share with colleagues and friends… Look
forward to seeing you at this one-of-a-kind clinic –
and please pass this information on to colleagues and associates in your region
or networks who you think might be interested in making conversations with
difficult performers a little less tortuous for them and somewhat easier for
themselves. Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me
option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>>
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