…tools to tackle tough talks and

turn the tables on poor performance

BRISBANE  JULY 31

ROCKHAMPTON Aug 1  HERVEY BAY Aug 4  MOOLOOLABA Aug 18

See our Course Directory for other dates & In-house on request

… Register On-line by Email or Fax ...

Dealing with poor performance–‘it’s like pulling teeth’…

As most leaders will tell you, dealing with poor performance is one of the most commonly avoided and widely feared species of difficult discussions. It’s tantamount to pulling teeth for most of us. In fact, given the choice between having root canal work and conducting a difficult performance conversation, many people might choose the former. 

But wait a minute… Let’s drill down on our dental analogy a bit (ouch – excuse the pun) and see what else we can find…  If it’s painful for you to conduct the conversation, what about the other person whose performance is under question? After all, from their perspective, it’s you who’s doing the dental work…   [Continued in our full article on-line]

Is dealing with poor performance high on your ‘things to avoid’ list?

Would you like to tackle tough performance talks with more confidence?

“I wanted more positive outcomes and after attending this training on tools to conduct difficult performance conversations with staff, I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex Burt, Mackay Regional Council

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t. Focusing less on what’s wrong and more on what’s expected creates a different emotional climate that enables you to give difficult feedback in constructive ways.

This 1-day coaching clinic gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to help deal with difficult performers more competently and comfortably and make hard performance conversations a little bit easier.

Organisations are packed with performance management guidelines and hand-books, yet there’s scant help on how to handle the real conversational side.  In this very practical clinic you’ll learn how to:

·         Tackle tough performance conversations in more positive ways

·         Structure – your conversation better with our 5 Footings and Frameworks model

·         Start conversations on a firm but neutral footing

·         Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·         ‘De-vague’ – be more specific in the way you dissect performance issues

·         Handle defensiveness – anxiety and other high-pitched emotions

·         Anticipate – objections, excuses, justifications and downplays

·         Level – say what performance you need and why they need it too

·         Reframe – put negative performance issues across positively

·         Stay Focused – keep it on track, clear, frank and fact-based

·         Coach to find solutions – get commitment to goals and actions

What you’ll gain from attending:  Take-away one of our much applauded 110 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard  to see how you handle difficult ones and develop your own personal game-plan to deal with difficult performance conversations more positively.

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson – Queensland Health

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College Cairns

REGISTER NOW On-Line, by Email or Fax…  

Multiple places Pay less…

General:  Single $473 (GST inc)…  2 places $880… 3 or more $429 pp

NFP/Schools:  $429 single… 2 places $792… 3 or more $385 pp

Register first, pay on invoice

(Standard Fee $495 pp)

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Watermark Hotel Brisbane, IPL Centre Sunshine Coast Uni, Other CBD venues

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591, Register on-line or download a form to return by Email/Fax

For some background articles and tips on handling performance conversations, see our Conversational Coaching e-zine CC E-News Issue-13 – read on-line or download and share with colleagues and friends…

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

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Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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