…tools to tackle tough talks and

turn the tables on poor performance

BRISBANE MAY 5,  TOOWOOMBA MAY 26

HERVEY BAY June 10,  MOOLOOLABA June 11

…and in-house on request...

“A comprehensive and engaging workshop. A very good program and useful toolkit to support skills in managing poor performance – have already recommended it to others as I feel much more confident to bring up performance issues after this course. Thanks, a great workshop." Lisa Baker, Qld Health

What’s this about? Tackling poor performers is one of the most commonly avoided kinds of difficult discussion. It does have to be tackled eventually though, because poor individual performance can spread, destabilise the team and undermine the respect people have for you as a leader, if you keep steering clear of them all the time.

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t. This 1-day coaching clinic gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to help deal with difficult performers more competently and comfortably and make hard performance conversations a little bit easier.

“I wanted more positive outcomes and after attending this training on tools to conduct difficult performance conversations with staff, I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex Burt, Mackay Regional Council

Organisations are packed with performance management guidelines and hand-books, yet there’s scant help on how to handle the real conversational side.  In this very practical clinic you’ll learn how to:

·         Tackle tough performance conversations in more positive ways

·         Structure – your conversation better with our 5 Footings and Frameworks model

·         Start conversations on a firm but neutral footing

·         Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·         ‘De-vague’ – be more specific in the way you dissect performance issues

·         Handle defensiveness – anxiety and other high-pitched emotions

·         Anticipate – objections, excuses, justifications and downplays

·         Level – say what performance you need and why they need it too

·         Reframe – put negative performance issues across positively

·         Stay Focused – keep it on track, clear, frank and fact-based

·         Coach to find solutions – get commitment to goals and actions

What you’ll gain from attending:  Take-away one of our much applauded 110 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard  to see how you handle difficult ones and develop your own personal game-plan to deal with difficult performance conversations more positively.

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College Cairns

REGISTER NOW On-Line, by Email or Fax…  

Pre-EASTER Savings… Attend with a Friend for Less…

General Registration – 1-day clinic:  Single $440…   2-places $858…  

NFP Organisations & Schools:  Single $396…  2-places $770…

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Watermark Hotel Brisbane, other CBD locations confirmed on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

Register on-line or use the form included in the course Brochure

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson – Queensland Health

For some background articles and tips on handling performance conversations, see our Conversational Coaching e-zine CC E-News Issue-13 – read on-line or download and share with colleagues and friends…

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

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Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

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