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Tackling poor performance needn’t be so
perilous... Positive Performance Conversations ...taking a positive approach to poor performance... Rockhampton – OCTOBER 22 Brisbane: Sept 21, Nov 16… Townsville: Nov 21 Call, Email or Register On-line See CC E-News-zine issue #13 for articles & tips on performance
conversations |
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Bill Cropper – Director The
Change Forum’s programs can be delivered In-House and tailored for your team.
Call to discuss your learning and development needs... Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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…Footings, frameworks
and formulas to make tough performance talks more trouble-free... |
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Tackling poor performance is perilous… As
most leaders will tell you, it’s one of the most commonly avoided and widely
feared species of difficult discussions. |
Organisations are full of performance management guidelines
and hand-books, yet there’s scant detail on how to really handle the
conversations side. This targeted 1-day clinic and its accompanying
self-coaching Toolkit, takes you on a carefully plotted, step-by-step tour of
5 essential Footings, Frameworks and Formulas to lift your comfort and
competence levels and get seriously better results from performance
conversations, particularly difficult ones… |
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[Flyer attached or download
through the title link for outline, registration and topics we cover] |
Positive Performance Conversations helps put a
stop to procrastination... Organisations spend
millions on performance management systems, but in the end, many managers
side-step, defer, delay or totally avoid having performance conversations –
and the number one barrier is fear of raising defensiveness. The tools,
tips and techniques in this practice-based program can help you: ·
Minimise defensiveness by
staying on the positive side of those difficult performance
conversations ·
Use non-judgmental, neutral
language without diluting a difficult message ·
Deliver touchy messages and
difficult feedback that is more ‘sayable’ and ‘hearable’ ·
Learn SPECIFIC steps to
structure a positive performance conversation ·
Handle confrontations with poor
performers more constructively so you say what you need to say ·
Take a solution-focused approach
to turn performance conversations into mutual problem-solving and coaching
sessions |
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After you complete
this clinic, you’ll be much better able to develop a personal game-plan to
handle performance conversations with more clarity, balance and competence
and create a very different emotional climate where people are far more
likely to hear what you have to say and engage with the process positively. |
Let’s face
it. Lots of us aren’t so crash-hot at handling poor performance
conversations. We say things the wrong way that raises defensiveness and disables
the discussion; we control the conversation and make it a one-sided affair or
we get people off-side by putting things in negative ways, rather than focus
on the positive. Some of the topics we touch on this ‘reality-based’
clinic include: ·
Structuring -
the 5 Footings and Frameworks to follow ·
‘De-vaguing’
– being specific about dissecting performance issues ·
Handling
defensiveness - anxiety and other
high-pitched emotions ·
Giving Feedback
– that is clear, frank and fact-based ·
Anticipating
– objections, excuses, justifications and downplays ·
Levelling
- saying what you need and why they need it too ·
Reframing -
putting negative performance issues across positively ·
Focusing
– keeping on track and finding solutions ·
Coaching –
getting commitment to goals and actions You have to tackle poor
performance – you can’t let it go and here’s the main
reason: it’s not fair to others who are performing well or doing the right
thing. When they see you turn a blind-eye, they feel it’s inconsistent. They
lose respect for you as a leader. Sometimes they’ll even slacken-off too in
silent protest. |
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SPRING into SPRING: Register in September for Just $400 pp+
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Register NOW on-line, by email or fax… Register NOW for just $400
pp+ plus
GST [Full
Fee $500+] (NFP & Schools $370 pp plus GST).
Lunch, refreshments and comprehensive self-coaching Toolkit included. Register
on-line or use the form included in the
course Flyer (Payment
on Invoice within 14 days. CBD Venue confirmed on registration. Timing 8.30
am to 4.30 pm each day.) |
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5 reasons to choose a Change Forum
coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Can we do these clinics IN-HOUSE?
All Change Forum programs can be delivered in-house in standard format or
customised to your needs. So if dates don’t suit or you’d like to
incorporate one of our many clinics into your teambuilding or leadership
development initiatives, why not contact us direct or through our on-line
enquiry
form to discuss ways we can help. Your help in networking always appreciated:
Hope to see you at one of our well-regarded programs, but either
way, your help in sharing this information with staff, colleagues, associates
and your wider management, HR and regional networks is always greatly
appreciated... Thank you for your time. And if you
don't want any more news, tips or notices of upcoming learning events in your
local area let us know. [Link for removal from our
circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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