|
|
Bill
Cropper Director & Presenter Call, email or enquire on-line Mob: +61-(0)429-687 513 Tel: +61-(0)7-4068 7591 Fax: +61-(0)7-4068 7555 |
|
Approved Queensland Health provider for
Leadership Development, Coaching and Culture Change Services |
|
|
|
|
|
|
||||||||||||||||||||||||||||||||
|
Hello Starting next month,
I’m conducting a State-wide series of special one-day forums for people in
health-care called ‘Putting PATIENTS FIRST - Caring, Connecting,
Compassion’. As you know, patient-centred care is increasingly coming
into the spotlight as an integral part of healthcare practice world-wide, and
the Queensland Blueprint for Better Healthcare has ‘putting
patients at the centre of all we do’ as the first of its six key values.
But as far as I’m aware, there is little available for healthcare
people who want to develop their professional skills in this area, or refresh
their patient-first approach and practices. ABOUT
this Clinic: Putting PATIENTS
FIRST aims to get people on the same page – to know what it means,
what it looks like and most of all, how to act it. The clinic centres
on 5 Patient-First Principles, which have emerged from my work with
various Queensland Health units over the years. The focus of the clinic
is on emotional intelligence, mindfulness and conversational tools to
cultivate caring, connecting and compassion, NOT the clinical or procedural
aspects of patient-centred care, which are well documented in most healthcare
protocols. The attached BROCHURE has full details of the concepts and
content we will cover. Clinic
DATES:
The first round of public clinics commence in TOWNSVILLE and BRISBANE in
August – followed by other regional centres as follows:
If you have an
opportunity to bring this clinic to the attention of your senior
executive, medical, nursing or educational staff, we would be most
appreciative of your help. IN-HOUSE
Clinics: If scheduled
dates don’t suit; you can’t access the locations listed above; or you see the
benefit in running this clinic especially for your facility, service or area,
we can conduct Putting PATIENTS FIRST at your site as a
full-day interactive skills clinic, a half-day seminar or even as a series of
2-hour small group-coaching sessions to fit in with your staff shift
requirements. Focus
and AIMS:
We all say we put patients first. But do we? With our daily heavy-duty
demands, it’s easy to treat patients with clinical detachment, overlook how
we come across, forget to connect and become careless about what we say and
how we say it. This clinic can benefit anyone from any level in your
health-care chain – nursing staff, physicians, clinicians, operations,
administration, clinical leaders, educators – who wants to: ¡
Practise the 5 essential Patient-First
Principles that make all the difference in relating
well ¡ Identify
what goes on in their facilities that detracts from
really putting patients first ¡ Apply
formulas to enhance the 3-C’s of putting patients first – Caring,
Connecting, Compassion ¡
Address emotional, attitude and
work-stress blocks that get in the way of putting patients
first ¡
Be more mindful of impacts on patients and behaviours to promote caring and
compassion Like all Change
Forum clinics, this one is interactive, provides plenty of
opportunities to practise and comes with a comprehensive self-coaching
Guide people can employ back in their work-setting. What
Health PEOPLE SAY about this program: Although this clinic
is only now being offered as a public program, I have conducted it in-house
on a number of occasions. Here’s some Feedback from previous
Health-care participants: ·
“An
extremely powerful catalyst for developing a model of care that puts the
patient first. I’m working on a 5 star model of care – and this has given me
so many resources and the motivation to get it up and running.” Aschleigh Perring - Nursing Director ·
“The
workshop encouraged me to stop being in such a rush, to try to be more
helpful and pleasant to patients, not just hurry to get things done, leaving
a trail of people who don’t understand what’s going on behind me. It’s not
all about ME!” Peggy Lea McMillan Patient
Trust Clerk ·
“I
always enjoy the sessions you give! Valuable to do these sort of things. I wholeheartedly agree that we are here
for the patients and it’s important to communicate that and be more aware to
watch what we say and how we come across.” Dea
Sprong – Administrative Officer ·
“I
enjoyed the workshop. Very useful and good learning for all, with
contemporary, research-based, common-sense content.” Dan Manahan Medical Superintendent ·
“Challenges
you to think about whether the service you provide is really patient-focused
and your belief that something is when really it may be simply just
staff-focused. It will benefit not only our patients but their families and
the community as a whole. Thank you.” Allison McGregor – DON ·
“Made
you think about the choices you make – whether to be present or absent in how
you treat patients.. I’ve resolved to be more
present while listening to patients, take on the principles of PPF and make
these our focus.” Helen Jones Nurse Unit
Manager ·
“Very
worthwhile. I’d recommend all staff attend this workshop so they’re on the
same wave length and encourage each other to act in a way that really does
put patients first. A high point was simply listening to Bill speak. He
was funny, inspiring, engaging and very professional - too engaging for any
of us to ‘tune out’.” Jodie Senescall Oral
Health Services I’ll
be your PRESENTER: I am a Queensland
Health preferred provider for leadership, coaching and culture change
services with extensive health-specific experience, working at all levels
across the State for around 10 years now, delivering leadership,
team-building, emotional intelligence and conversational coaching clinics
in-house to executives, directors, team leaders, clinicians, as well as
administrative, specialist and operational units. My public programs are, I
believe, well-regarded and are regularly attended by people from across the
health-care sector. Introductory
FEE with multiple registration DISCOUNTS: Places are limited to 20 for
each seminar. We cover venue costs, catering and administration, arrange a
pre-workshop participant survey and supply each participant with a
substantial self-coaching Toolkit for back-at-work action. Single
registration is currently discounted to $440pp reducing to $410pp
for 10 or more – see Brochure for more details. REGISTER ON-LINE at www.thechangeforum.com
or use the form included in the Brochure. Payment on invoice no
less than 14 days prior to the event. [For groups of 15-20 where you
can provide a sizable venue on-site, an In-House clinic can prove more cost-effective
on a per head basis. Contact me as below to discuss details and arrange a
quote] Your
FEEDBACK
appreciated: Since places are
limited, we recommend an early response to reserve place/s for you and
your staff (attendee details can be added later)… But either way, feedback
on your interest in arranging a Putting Patients First
clinic In-House or attending a public clinic at a
later date would be most helpful. CONTACT:
The
Change Forum office by Email to: register@thechangeforum.com
OR Tel: 07-4068 7591 or 0429-687 591 or contact
me, Bill Cropper, direct on Mob: 0429-687 513 or Email: billc@thechangeforum.com. Look forward to seeing
you at this special seminar. And if you would assist by forwarding this message on
to other contacts in the health-care industry who may be interested to hear
about our Putting PATIENTS FIRST program, your help would be
greatly appreciated. |
||||||||||||||||||||||||||||||||
|
Cheers… Bill Cropper Director
- The Change Forum |
||||||||||||||||||||||||||||||||
|
Call, Email or
Enquire On-line The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching & Culture Change |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
||||||||||||||||||||||||||||||
|
>>> Why not let others know... Please forward to colleagues and friends >>> Subscribe to our mail lists |
||||||||||||||||||||||||||||||||
|
You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
||||||||||||||||||||||||||||||||
|
>>> Please Confirm your inclusion on our mailing list |
||||||||||||||||||||||||||||||||
|
>>> Please Remove Me from your mail list >>> Please Update my contact details |
||||||||||||||||||||||||||||||||
|
>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2013 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||