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Building Conversational 

Confidence

BRISBANE NOV 4…  MACKAY NOV 5… TOWNSVILLE NOV 10…

TOOWOOMBA NOV 30… CAIRNS DEC 9…

Overcome anxiety and learn to speak with confidence and influence

Leaders often complain they’re the only ones who talk in team meetings - that staff don’t seem engaged or speak openly. Whatever your job-level, this 1-day clinic has easy-to-learn tools to give your confidence a lift, combat conversational confidence-drainers, engage more positively and speak with more certainty and influence. It is also useful for leaders who want to coach their staff in how to speak up more confidently.

Positive Performance Conversations

CAIRNS OCT 28…  BRISBANE NOV 5…  HERVEY BAY NOV 23… TOOWOOMBA NOV 25

Footings & frameworks to make conversations with difficult performers easier

Tackling poor performance, as most leaders will tell you, is one of the most commonly avoided and widely feared species of difficult discussion. This 1-day clinic takes you on a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal with difficult performers more competently and comfortably and make difficult feedback you have to deliver more ‘sayable’ and ‘hearable’.

Tackling Tough Talks

MACKAY NOV 9… ROCKHAMPTON NOV 10… TOWNSVILLE NOV 11… TOOWOOMBA NOV 20…  HERVEY BAY NOV 30

1-day fast-track on practical ways to tackle tough talks and troublesome topics

Difficult discussions are part and parcel of organisation life. Whether it’s resolving differences with customers and clients, handling conflict constructively in a team or navigating successfully through touchy situations, all leaders need to learn how to deal with them better. This 1-day version of our long-running Difficult Discussions program, takes you through some practical, step-by-step processes to prepare for, practise and improve those conversations you find most troublesome and challenging and resolve conflict more constructively.

Dealing with Difficult Discussions

BRISBANE NOV 26-27… SUNSHINE COAST UNI DEC 1-2

Navigate more calmly around troublesome topics & contentious conversations

Dealing with difficult discussions is something we all need to do better. Poorly handled, they cause so much conflict, detract from performance and erode work relationships.  This well-regarded 2-day clinic provides robust, easy-to-use tools and methodical 7-stage model to tackle tough talks more confidently and convert destructive confrontation into constructive conversation.

Personal Mastery: Leading with Emotional Intelligence

BRISBANE DEC 3-4… SUNSHINE COAST NOV 24-25… CAIRNS DEC 7-8

7 crucial EI practices to lift your leadership and bring out the best in others

What sets successful leaders apart from the rest is the ability to tune into the impact your feelings have on the people you lead and realise that if you want them to put in a superior performance, you have to connect with feelings first. This practical 2-day clinic has loads of tools and lots of insights on how to apply 7 key practices to energise your leadership, create more connective cultures and bring out the best in yourself and others.

EI at Work: Working with Emotional Intelligence

TOWNSVILLE NOV 12…  CAIRNS NOV 13

A staff seminar on applying 5 EI practices to improve relationships & behaviour

EI skills like self-control, connectivity and empathy matter for good work, good teams and good relationships. It’s just as important for staff to understand and manage emotions as it is for leaders. This 1-day interactive seminar shows staff what EI is, why it matters for constructive behaviour and being a good team player, and how to apply 5 essential EI practices to improve relationships, manage moods and work better with others.

Mindful Leadership in Action

ROCKHAMPTON NOV 9…  MACKAY NOV 10…  CAIRNS NOV 16… TOWNSVILLE NOV 17… BUNDABERG NOV 24…  BRISBANE DEC 11

Training your brain to increase attention, focus, clarity & presence

Mindfulness is key to leaders being more self-aware, focused, connected, less-stressed and more emotionally balanced. This practical 1-day clinic looks at what it means to lead more mindfully. It introduces 5 Mental Markers and focused-attention tools to train your brain to integrate these mental disciplines into everyday leader actions, rather than just react on auto-pilot all the time.

Socially Intelligent Leadership:

EI in Teams

BRISBANE NOV 18-19

10 dimensions for leaders to create more positive, connective & resilient teams

Socially Intelligent Leadership is a special cluster of emotional competencies that determines how well you connect, empathise, relate and get along in your team.  It’s about staying on the positive side of teams and helping them develop what we call SETI – Social and Emotional Team Intelligence. This 2-day clinic shows leaders  how to work with 10 SETI Dimensions to connect better with their teams and help them build resonance, respect, resilience, connectivity and cohesion – qualities that contribute dramatically to superior team performance.

Compassionate Leadership

BRISBANE NOV 20

A clinic on making more space for compassion in your leadership, life and work

Most leaders are conditioned to put business before benevolence – to lead with head, not heart.  We convince ourselves we can’t make space for compassion yet that’s exactly what truly great leaders do make time for. This 1-day advanced EI clinic looks at the role compassion plays in a practical leadership context and how you can use it to instil more connectivity, empathy and mindfulness into your leadership mix through active self-reflection.

Leading Culture Change

BRISBANE DEC 1-2

Taking-up the culture challenge to improve organisation health & performance

Culture is the X-Factor in change success. Leaders are often told ‘getting the culture right’ is the most critical facet to focus on for sustainable results. It impacts strategy, performance and behaviour. Whether you lead a team, division or whole enterprise, this unique 2-day clinic unpacks the components that make up culture and equips you with practical tools to handle culture change efforts better, either as part of a specific culture change effort or an adjunct to support other changes you’re implementing.

Learning to Lead: Laying Foundations to launch Future Leaders

BRISBANE DEC 9-10

A tour of crucial lessons to develop new leaders or revive existing leader talent

Looking out for emerging leaders is an essential future investment. Whether you’re a new leader or aiming to be, or a current leader with more technical than leadership knowledge, this 2-day intensive fast-track focuses on crucial lessons that really make a difference and the 8 key roles real leaders play – visioning, mobilising, facilitating, coaching, culture-creating, climate-setting, systems thinking, relationship-managing and change-making.

What People Say about The Change Forum Programs…

“Always a pleasure to attend your programs. Top presentations & knowledge of your field outstanding, as are your guidebooks. Applicable to all levels of leadership in any organisation or profession and always supported by a strong research base with excellent tools. That's why people keep coming back.” Lyn B Principal - Brisbane Private School

“I’ve attended a number of Bill’s clinics over the years and highly recommend them to leaders of all levels. Bill’s facilitation skills, knowledge and expertise are excellent and his commitment to providing exceptional guides is in my experience unparalleled.'  John O, Regional Director, Defence Community

“Bill is a passionate professional and his ability to translate theoretical models into practical, easy to use leadership tools is exceptional. His training programs and coaching services have enabled so many of his clients to develop and enhance their leadership skills in extraordinary ways. I strongly recommend his services to those who want to take their leadership skills to the next level." Glen B. Mining HR Superintendent

“Bill’s courses are very worthwhile. He develops workshop so the days fly, the concepts build on each other, the structure is clear with very practical activities, role plays and real situations – and the guides are a great resource to have to refresh yourself.” Jenny W Qld Distance Education

You’re very skilled at making learning relevant to each person no matter where they’re from. You use practical examples extremely well which make the concepts and tools ‘real’. You're always inspirational, with a great deal of knowledge you impart really well. I always use your tool kits when I go back to work.”  Kelly K Qld Special School