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Conversation tools to build confident
leadership Dealing with
Difficult Discussions 7-stage roadmap & tools for taking the heat out of hard
talks MT ISA – SEPT 2-3 CAIRNS Nov 21-22 ~ TOWNSVILLE Dec
5-6 Designed & Presented by Bill Cropper Attend with a Friend & Save ~ Details below |
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The
Change Forum’s programs can be delivered In-House and tailored for your team.
Call
to discuss your leadership, team or culture change needs... Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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Every leader needs to
be able to manage conflict & confrontation… This conversation skills
clinic can help… |
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Also Coming up in FNQ |
Positive Performance Conversations ...5
Footings for a positive approach to poor performance... TOWNSVILLE
Sept 5 ~ CAIRNS
Oct 11 ----------o0o----------
Social Intelligence: EI in Teams …10
SETI Dimensions to revitalise your team… TOWNSVILLE
Sept 20 Download
Brochure ~
REGISTER On-Line |
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Difficult discussions test even the best of us – leaving us all
too often feeling anxious, dissatisfied, exhausted and even distressed…
wondering ‘what went wrong’ and ‘how could we have handled this better!’… |
Dealing with
difficult situations is something all leaders are
expected to be able to handle – and handle well. It’s the toughest test
of a leader’s conversational and relational capabilities – and something most
leaders need to learn how to handle more skilfully. Difficult discussions don’t need to be daunting!
There are ways to cool down the heat and approaches to help you face up to
hard talks with more confidence… [Read more on-line] Are you ready to revamp your approach to conversations? Do you
want to have more courageous, constructive conversations and be able to
tackle difficult discussions more diligently? That’s
where The Change Forum coaching clinics can help... |
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Dealing with DIFFICULT DISCUSSIONS MT ISA Sept 2-3… ROCKHAMPTON
Sept 11-12
CAIRNS Nov
21-22… TOWNSVILLE Dec 5-6 |
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“Really
beneficial and I strongly encourage others to attend. You will get a lot out
of it. Thanks to you I’m progressing much better in the area of handling
conflict. This course is fantastic to improve your skills in managing staff
for positive outcomes. I ‘ve used the tools already and they really work!” Kelly
Hodgman, Electricity & Water Ombudsman Queensland |
What’s this about?
Handling
hard issues and contentious conversations is something all leaders are expected
to take in their stride but it presents most of us with a real test of our
conversational and relational capabilities. But difficult discussions don’t
need to be daunting! Dealing with Difficult
Discussions leads you through our 7-Stage Roadmap for taking the heat
out of hard talks, unpacking what’s really going on when talk becomes tense
and feelings get fractious. It equips you with robust easy-to-use tools
to navigate your way through those troublesome moments more confidently and
provides a safe environment to grasp the dynamics behind difficult
discussions and practise a more methodical, controlled, step-by-step approach
to convert destructive confrontation into constructive conversations. Topics we
cover help you:
·
Decipher the dynamics
of difficult discussions &
use this to structure your talk ·
Common mistakes
we make when talks gets tough and how to avoid them ·
Start a difficult discussion
more decisively with less defensiveness ·
See the 3-part structure
of all difficult discussions ·
Try out tips to defuse
difficult moments ·
Conversational formulas
to beat blocks like intentions, blame and assumptions ·
Facing up to feelings
and using them constructively ·
Rehearse our unique 7-stage
model for dealing with difficult discussions “A very worthwhile, engaging program that was very relevant to
me. I wanted to feel better equipped to handle difficult discussions and it
helped me identify stages and common mistakes we all fall into when involved
in them. It was very well presented, well-paced and very enjoyable with
clear and useful tools” Mike Phillips, Access
Community Housing Cairns |
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SPRING Savings Nominate 2
Places or 2 Events & Save Register ON-LINE or use the form in the program Flyer Let others know: Forward on to colleagues & friends… |
Register NOW on-line, by email or fax… 2-Day clinic:
1 place $726 …2 places $1386
[Schools/NFP $627 pp]
1-Day clinics: 1 place $440 …2
places or events $850 [Schools/NFP $396 pp]
[Full Fees: 2-day clinic $880 pp 1-day clinic $528] ·
Prices
include GST… Discount applies from date of registration ·
Payment on invoice
within 14 days and prior to attendance ·
Venue:
CBD Venues confirmed on registration ·
Inclusions:
Lunch, refreshments & comprehensive self-coaching Guide ·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or
use the form included in the course Flyer In-House clinics can
be arranged for larger groups – timed to suit the team… |
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ALSO for FNQ Leaders & Teams See BROCHURE for Discount OFFER details Register ON-LINE |
Attend
2 clinics or Attend with a Friend & Save Positive Performance Conversations TOWNSVILLE
Sept 5 ~ CAIRNS
Oct 11 … Download Brochure & share with your Team
… Social Intelligence: EI in Teams TOWNSVILLE
Sept 20 |
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5 reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group environment x
Practical tools & frameworks for back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow self-coaching guides x
Serious fun and sound facilitation |
Can we do these clinics IN-HOUSE?
All Change Forum programs can be delivered in-house in standard format or
customised to your needs. So if dates don’t suit or you’d like to
incorporate one of our many clinics into your teambuilding or leadership
development initiatives, why not contact us direct or through our on-line
enquiry
form to discuss ways we can help. Your help in networking always appreciated:
Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time. And if you
don't want any more news, tips or notices of upcoming learning events in your
local area let us know. [Link for removal from our
circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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>>> Why not let others know... Please forward to colleagues and friends >>> Subscribe to our mail lists |
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You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2013 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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