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Still Time to boost Conversation &
EI Leader Skills Dealing with Difficult Discussions …A 7-Stage Roadmap to take the heat out of hard talks… Townsville: MAY 14-15 The Emotionally Intelligent
Leader …1-day fast-track on 7 crucial practices of EI leaders.. Townsville: MAY 13 Positive Performance Conversations ...how to take a positive approach to poor performance... Townsville: *NOW JUNE 13 |
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Designed
& Presented by Bill Cropper FAREWELL to Summer Fee
Offer till APRIL 30 All
Change Forum programs available IN-HOUSE tailored to your leadership, team or
culture change needs. Call, Email or enquire On-line Tel:
07- 4068 7591 |
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Want
to build confidence or try out new tools for handling difficult
conversations? |
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Preview The Change Forum’s 7‑Stage Roadmap
to
make your next Difficult Discussion road-trip a bit less bumpy |
Difficult
discussions are something we all wish we could handle better. Here’s a chance
to learn simple but effective ways to cool down and face up to hard talks
with more calm, cool and confidence… Coping with contentious conversations
is something all leaders are expected to take in stride but it
presents most of us with a real test of our conversational and relational
capabilities. How leaders resolve differences and repair relationships is a
true measure of constructive work cultures.
[Read more in our FactFile on Difficult Discussions] A recent review of incidents that escalated into troubling
situations revealed 80% stemmed from lack of emotional self-management or
poor handling by leaders. When situations sour
there’s invariably a mix of thoughts and feelings that need to be untangled
to enable things to be resolved. Leaders need emotional intelligence
skills to respond constructively to relieve tension, contain contentious
situations and turn-around counter-productive behaviours… [More
on this on-line] Tackling poor performance, for most leaders, is
one of the most widely feared types of difficult discussion. Poor performance
can’t be let go – it’s not fair on others who do a good job and it has a
tendency to spread. Learning positive ways to approach poor performance
conversations can be real stress-reliever... [More
in our seasonal eZine on performance conversations] |
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FAREWELL to Summer
savings for FNQ Leaders …details below and in the course Brochure on-line |
And that’s where The Change Forum’s coaching clinics come in… A mix of 1 and 2-day programs to help build your EI leadership
capabilities and boost your conversational confidence to open the way for
creating better connections, building trust and inspiring superior
performance from your team. Outlines follow and Brochure on-line… And if you could spare a moment to share this information
around your regional
networks it would be much appreciated… |
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Dealing
with Difficult Discussions – What people say… “A thoroughly engaging and dynamic training session, full of
great information, tools and strategies to assist in any and all difficult
discussions..” Amura Blair – EWOQ |
Dealing with DIFFICULT DISCUSSIONS Townsville:
MAY 14-15 ~ Cairns: Now MAY
16-17 ~ Mt Isa: SEPT 2-3 Challenging, confronting or contentious conversations are something
every leader could learn to handle better. Join us for this 2-day
practical clinic to unpack what’s actually going on when the talk becomes
tense and feelings get fractious. Practise a more controlled, step-by-step approach to grasp the
dynamics behind difficult discussions and convert destructive confrontation
into constructive conversations. Topics and tools we
cover in this clinic include... ·
Dynamics of
difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting
a difficult discussion more decisively and avoiding defensiveness ·
3-part structure
of all difficult discussions ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like blame & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 7-stage model
for dealing with difficult discussions |
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Feedback
about our EI Leader Clinic… “A very powerful learning
opportunity and excellent day appropriately structured and managed – that
opened my eyes to just how important EI is in all aspects of working life.” Justine
Lawson – Central Queensland University |
The Emotionally Intelligent LEADER Townsville: MAY 13 ~ Cairns: Now JUNE 12 ~ Mt Isa JULY 16 A leader’s ability to connect with the people they lead – to
work out what drives their behaviour and what inspires and energises them to
perform at their best – is crucial to building happy, productive workplaces
and profoundly affects culture, climate and ultimately, job
performance. This 1-day fast-track clinic (condensed from our practise-intensive
2-day program) overviews the 7 practices of emotionally Intelligent leaders
and takes you through selected tools to cultivate connectivity and more
constructive team relationships. Topics and tools we
cover in this clinic... ·
Master practical tools
to manage emotions and use them positively ·
Take-on the role
leaders play as emotional care-takers and amplifiers ·
Tackle tough leadership dilemmas
in more emotionally intelligent ways ·
Control emotional hijacks
and create a better emotional climate at work ·
Connect better
with the people you lead to inspire and motivate them ·
Handle defensiveness
and other disruptive emotions in self and others ·
Stock-take your EI leader skills
and set practical goals to lift them |
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5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Positive PERFORMANCE Conversations Townsville:
NOW JUNE 13 ~ Cairns: JUNE 11
~ Mt Isa: JULY 17 Take a solution-focused approach to make tough performance conversations
that little bit easier, and the feedback you have to give more ‘sayable’ and
‘hearable’. This 1-day conversations master class takes you on a
carefully plotted, step-by-step tour of 5 essential Footings and Frameworks
to lift your comfort and competence levels and get better results from
performance conversations, particularly difficult ones. Topics
we touch on this ‘reality-based’ clinic include: ·
Structuring – the 5 Footings and Frameworks to follow ·
‘De-vaguing’ – being specific about dissecting performance issues ·
Handling defensiveness - anxiety and other high-pitched emotions ·
Giving Feedback – that is clear, frank and fact-based ·
Anticipating – objections, excuses, justifications and downplays ·
Levelling - saying what you need and why they need it too ·
Reframing - putting negative performance issues across positively ·
Focusing – keeping on track and finding solutions ·
Coaching – getting commitment to goals and actions |
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All Change Forum clinics include a comprehensive
self-coaching Guidebook to support on-going learning back-at-work |
Register NOW on-line, by email or fax… FAREWELL Summer FNQ Fee Offer… (GST inc… Register by APRIL 30) 2-day clinic:
$726 single or 2 places $1,397 (Usual Early Fee: $792 p.person)
[NFP/Schools: $660 each] 1-day
clinics: $440 single or 2 places $840 (Usual Early Fee:
$473 p.person)
[NFP/Schools: $396 each] ·
Prices
include GST… Discount applies from date of registration ·
Payment on invoice
within 14 days and prior to attendance ·
Venue:
CBD venue confirmed on registration ·
Inclusions:
Lunch, refreshments & comprehensive self-coaching Guide ·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or use the form
included in the course Flyer |
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The Change Forum FactFiles and seasonal E-NEWZines available for
download on-line – topical tips, tool
extracts and articles on subjects included in our coaching clinics. |
Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in standard
format or customised to your needs. So if dates don’t suit or you’d
like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know.
[Link for removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2013 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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