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Tools for leading when times get tough Personal Mastery: Leading with Emotional Intelligence Brisbane
– Sept 6-7, Nov 29-30 Emotional intelligence is key to coping when leading gets tough
Dealing with
Difficult Discussions Toowoomba Oct 16-17 Brisbane – Nov 1-2 Practise
step-by-step tools to take the heat out of hard talks Call, Email or Register On-line |
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Bill Cropper – Director The
Change Forum’s programs can be delivered In-House and tailored to suit your
particular team or organisation needs. Call,
email or enquire on-line. Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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Emotional
self-management essential for leading teams well through challenging change… |
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It’s never in a leader’s job description, but we all have to
deal with them... Handling hard issues and contentious conversations is
something all leaders are expected to be able to take in their stride but it
presents most of us with a real test of our conversational and relational
capabilities. And many managers wind up more adept at sidestepping
confrontation than facing it head on. Difficult discussions don’t need to be daunting!
There are ways to cool down the heat and approaches to help you face up to
hard talks with more confidence… [Read more on-line] Emotions take the limelight when work pressure turns to
overload and personalities conflict... And
that’s something else leaders are expected to be able to manage. Being
alert to building tensions and responsive to the needs and concerns of your team, requires ‘emotional intelligence’ – a capability
leaders at all levels today need to develop… [More
on this on-line] Leaders who want to work on improving their conversational and
relational skills benefit not only from developing conceptual understanding but
also from building a repertoire of tools and techniques they can apply when
handling hard talks and contentious situations...
And that’s where The Change Forum’s coaching clinics come
in... |
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These 2 well-regarded clinics just $600 plus GST – Toolkit
included Register ON-LINE or use the attached Flyer Feedback about Dealing with Difficult Discussions “Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health “An excellent course
of enormous benefit to anyone who supervises/manages staff.” Sandy
Walsh – CQIT |
Dealing with DIFFICULT DISCUSSIONS –
BRISBANE Aug 30-31 [Click Title for brochure or see attached Flyer] Challenging, confronting or contentious conversations are
something every leader could learn to handle better. Join us for this 2-day
practical clinic to unpack what’s actually going on when the talk becomes
tense and feelings get fractious. Practise a more controlled, step-by-step approach to grasp the
dynamics behind difficult discussions and convert destructive confrontation
into constructive conversations. Topics and tools we cover in this clinic... ·
Dynamics of difficult
discussions and how to use this to structure your talk ·
Common mistakes we make when
talk gets tough and how to avoid them ·
Starting a difficult discussion
more decisively and avoiding defensiveness ·
3-part structure of all
difficult discussions ·
Try out tips to defuse difficult
moments ·
Conversational formulas to beat
blocks like intentions, blame & assumptions ·
Facing up to feelings and
using them constructively ·
Unique 8-stage model for dealing
with difficult discussions |
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Feedback about our Leading with EI clinic… “Great learning experience - useful, enjoyable, inform-ative, relevant. Well balanced mix of theory, practical
and humour in a relaxed atmosphere...“ Mickey Polkinghorne -
Disability Services “Extremely motivating, engaging and interesting 2 days - not
only for work but personal as well. Bill’s an excellent facilitator… “ Zoe
Smith – Centrelink |
Leading with EMOTIONAL INTELLIGENCE – BRISBANE
Sept
6-7 At the bottom of top performance is mastery of emotions. This practical
2-day clinic is about realising that for people to take committed action
and put in a superior performance, you have to connect with their feelings
first. Connectivity is the art of being able to read and respond to
what’s going on for people emotionally so you can really motivate and support
them. How aware we are of our own emotions and our ability to empathise and
connect with others, profoundly affects team climate, work culture and
ultimately, job performance. Topics and tools we cover in this clinic will help you... ·
See how emotional intelligence
links to high-performance leadership results ·
Explore key dimensions and
practices to energise leadership ·
Create more connective and
constructive team relationships ·
Assess the impact your emotional
patterns have on you and others ·
Apply tools to create more
positive emotional climates at work ·
Deal more effectively with
feelings – both yours and other ·
Cultivate a more emotionally
effective and resonant leadership style |
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Remaining places these 2 events: Just $660 pp 5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Register NOW on-line, by email or fax… Register NOW for just $600
pp
plus GST [$570+GST
Schools/NFP] [Full Fee $880]. Lunch and
refreshments and comprehensive self-coaching Toolkit included. Register
on-line or use
the form included in the course Flyer
(Payment on Invoice within 14 days. Venues advised on
registration. Timing 8.30 am to 4.30 pm each day.) Can we do these clinics IN-HOUSE?
All Change Forum programs can be delivered in-house in standard format or
customised to your needs. So if dates don’t suit or you’d like to
incorporate one of our many clinics into your teambuilding or leadership
development initiatives, why not contact us direct or through our on-line
enquiry form
to discuss ways we can help. Your help in networking always appreciated:
Hope to see you at one of these great learning opportunities, but
either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time. And if you
don't want any more news, tips or notices of upcoming learning events in your
local area let us know. [Link for removal from our
circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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