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Key Tools for confident leadership
You simply don’t want to be without ____________________________ Dealing with Difficult Discussions A
roadmap and tools to take the heat out of hard talks Brisbane – JUNE 18-19 Hervey Bay July 25-26, Toowoomba July 30-31 ____________________________ Personal Mastery: Leading with Emotional Intelligence Emotional
intelligence is key to coping when leading gets tough Brisbane – JUNE 20-21 Toowoomba [1-day fast-track clinic] July 29 |
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Bill Cropper Director & Presenter All
Change Forum programs available IN-HOUSE tailored to your leadership, team or
culture change needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Call,
email or enquire on-line. Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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Leaders need to
be able to manage challenging situations. These toolkit clinics help with
how… |
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Also coming up in BRISBANE… Download
information through Title links |
Fundamental Facilitation ~ JULY 23-24 Advanced Facilitation ~ AUG 29-30 Leading through Conversations ~ AUG 1-2 |
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Dealing with DIFFICULT DISCUSSIONS BRISBANE – JUNE 18-19 Hervey Bay JULY 25-26… Toowoomba JULY 30-31 [Click Title for brochure] Handling hard issues and contentious conversations
is something all leaders are expected to be able to take in their stride but
it presents most of us with a real test of our conversational and relational
capabilities. And many managers wind up more adept at sidestepping
confrontation than facing it head on. |
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“Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health “An excellent course of
enormous benefit to anyone who supervises/manages staff.” Sandy
Walsh – CQIT |
Difficult discussions don’t need to be daunting!
There are ways to cool down the heat and help you face up to hard talks with
more confidence… Come along to this practical 2-day coaching clinic to
see what’s actually going on when the talk becomes tense and feelings get
fractious. Explore our 7 Step Roadmap
as we practise a more controlled, step-by-step approach to grasp the dynamics
behind difficult discussions and convert destructive confrontation into
constructive conversations. Topics and tools we cover in this clinic... ·
Dynamics of difficult
discussions and how to use this to structure your talk ·
Common mistakes we make when talk
gets tough and how to avoid them ·
Starting a difficult discussion
more decisively and avoiding defensiveness ·
3-part structure of all
difficult discussions ·
Try out tips to defuse difficult
moments ·
Conversational formulas to beat blocks
like intentions, blame & assumptions ·
Facing up to feelings and
using them constructively ·
Unique 8-stage model for dealing
with difficult discussions |
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Being alert to building tensions and responsive to
emotional ripples in your team depends on ‘emotional intelligence’ – a
capability leaders at all levels need today… |
Leading with EMOTIONAL INTELLIGENCE BRISBANE – JUNE 20-21 Toowoomba 1-day EI LEADER clinic – JULY 29 Emotions take the limelight when work pressure turns to
overload and personalities conflict... At the bottom of top
performance is mastery of emotions – something leaders are more and more
being expected to be able to manage. This practical 2-day clinic helps
leaders explore what it means to connect with people and put their feelings
first. |
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“Extremely motivating, engaging and interesting two days - not only
for work but personal as well. Bill’s an excellent facilitator…” Zoe
Smith – Centrelink “Great learning experience - useful, enjoyable, inform-ative,
relevant. Well balanced mix of theory, practical and humour in a relaxed
atmosphere...” Mickey Polkinghorne - Disability Services |
Connectivity is the art of being able to read and respond to
what’s going on for people emotionally so you can really motivate and support
them. How aware we are of our own emotions and our ability to empathise and
connect with others, profoundly affects team climate, work culture and
ultimately, job performance. Topics and tools we cover in this clinic will help you... ·
See how emotional intelligence
links to high-performance leadership results ·
Explore key dimensions and practices
to energise leadership ·
Create more connective and
constructive team relationships ·
Assess the impact your emotional
patterns have on you and others ·
Apply tools to create more
positive emotional climates at work ·
Deal more effectively with
feelings – both yours and other ·
Cultivate a more emotionally
effective and resonant leadership style |
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Register BEFORE JUNE 30 for just $660 plus GST – Toolkit
included Register ON-LINE or use the attached Flyer 5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Register NOW on-line, by email or fax… Register by JUNE 30 for just $726
pp
[$660 Schools/NFP] (Standard Early Fee: $792 pp or $693 NFP)
·
Prices
include GST… Discount applies from date of registration
·
Payment on invoice
within 14 days and prior to attendance
·
Venue:
CBD venue confirmed on registration
·
Inclusions:
Lunch, refreshments and comprehensive self-coaching guide
·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or use the form included in course Flyers (Download
through course Title link) Can we do these clinics IN-HOUSE?
All Change Forum programs can be delivered in-house in standard format or
customised to your needs. So if dates don’t suit or you’d like to
incorporate one of our many clinics into your teambuilding or leadership
development initiatives, why not contact us direct or through our on-line
enquiry
form to discuss ways we can help. Your help in networking always appreciated:
Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time... And if you
don't want any more news, tips or notices of upcoming learning events in your
local area let us know. [Link for removal from our
circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2013 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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