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Reminder: Key Tools for confident
leadership Dealing with
Difficult Discussions Brisbane
– MARCH 13-14 A 7-Stage
Roadmap to take the heat out of hard talks Personal Mastery: Leading with Emotional Intelligence Brisbane
– MARCH 21-22 Emotional intelligence is key to coping when leading gets
tough Call, Email or Register On-line |
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Designed & Presented by Bill Cropper The
Change Forum’s programs can be delivered In-House and tailored to suit your
particular team or organisation needs. Call,
email or enquire on-line. Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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Leaders
need to manage confronting situations. View our 7 Stage-Roadmap to
help with the how… |
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Next in Brisbane… Download
Information through Title links |
Social Intelligence: EI in Teams ~ APRIL 9-10 Positive Performance Conversations ~ APRIL
18-29 Leading through Constructive Conversations ~
MAY 9-10 |
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Difficult discussions don’t need to be daunting! There are ways
to cool down the heat and help you face up to hard talks with more
confidence… |
A Roadmap for
Dealing with Difficult Discussions: We’ve being running Difficult Discussions clinics for
about 9 years now yet always resisted the idea of providing a process-map for
them since there’s so many variables and unpredictables
that come into play. We’ve finally relented though and come up with a 1-page
roadmap of 7 major stages
to make your next DD road-trip a bit less bumpy. Coping with contentious conversations
is something we’re all expected to take in our stride but it presents most of
us with a real test of our conversational and relational capabilities. [Read
more on-line] Handling hard feelings is something else
leaders are expected to be able to deal with, whether it’s theirs or other
peoples. Being alert to building tensions, responsive to emotional
ripples in your team and connecting constructively with them, all depend on
‘Emotional intelligence’ – a capability leaders at all levels need to develop
today… [More on this on-line] And that’s where these Change Forum’s clinics come in... |
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These 2 well-regarded clinics just $660 plus GST – Toolkit
included Register ON-LINE or use the attached Flyer Feedback about Dealing with Difficult Discussions “Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health “An excellent course
of enormous benefit to anyone who supervises/manages staff.” Sandy
Walsh – CQIT |
Dealing with DIFFICULT DISCUSSIONS – BRISBANE March
13-14 [Click Title for brochure or see
attached Flyer] Challenging, confronting or contentious conversations are something
every leader could learn to handle better. Join us for this 2-day
practical clinic to unpack what’s actually going on when the talk becomes
tense and feelings get fractious. Practise a more controlled, step-by-step approach to grasp the
dynamics behind difficult discussions and convert destructive confrontation
into constructive conversations. Topics and tools we cover in this clinic... ·
Dynamics of difficult
discussions and how to use this to structure your talk ·
Common mistakes we make when talk
gets tough and how to avoid them ·
Starting a difficult discussion
more decisively and avoiding defensiveness ·
3-part structure of all
difficult discussions ·
Try out tips to defuse difficult
moments ·
Conversational formulas to beat
blocks like intentions, blame & assumptions ·
Facing up to feelings and
using them constructively ·
Unique 8-stage model for dealing
with difficult discussions |
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Feedback about our Leading with EI clinic… “Great learning experience - useful, enjoyable, inform-ative, relevant. Well balanced mix of theory, practical
and humour in a relaxed atmosphere...“ Mickey Polkinghorne -
Disability Services “Extremely motivating, engaging and interesting 2 days - not
only for work but personal as well. Bill’s an excellent facilitator… “ Zoe
Smith – Centrelink |
Leading with EMOTIONAL INTELLIGENCE – BRISBANE
March
21-22 At the bottom of top performance is mastery of emotions. This practical
2-day clinic is about realising that for people to take committed action
and put in a superior performance, you have to connect with their feelings
first. Connectivity is the art of being able to read and respond to
what’s going on for people emotionally so you can really motivate and support
them. How aware we are of our own emotions and our ability to empathise and
connect with others, profoundly affects team climate, work culture and
ultimately, job performance. Topics and tools we cover in this clinic will help you... ·
See how emotional intelligence
links to high-performance leadership results ·
Explore key dimensions and
practices to energise leadership ·
Create more connective and
constructive team relationships ·
Assess the impact your emotional
patterns have on you and others ·
Apply tools to create more
positive emotional climates at work ·
Deal more effectively with
feelings – both yours and other ·
Cultivate a more emotionally
effective and resonant leadership style |
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Remaining places these 2 events: Just $660 pp +
GST 5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Register NOW on-line, by email or fax… Register NOW for just $660
pp
plus GST [$600+GST Schools/NFP]
·
Includes comprehensive self-coaching Toolkit, lunch and
refreshments daily ·
Payment on Invoice within 14 days & prior to attending. ·
Venue advised on registration. Timing 8.30 am to 4.30 pm
each day. ·
Register on-line or use the form included in course Flyers (Download
through course Title link) Can we do these clinics IN-HOUSE?
All Change Forum programs can be delivered in-house in standard format or customised
to your needs. So if dates don’t suit or you’d like to incorporate one
of our many clinics into your teambuilding or leadership development
initiatives, why not contact us direct or through our on-line enquiry
form to discuss ways we can help. Your help in networking always appreciated:
Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time. And if you
don't want any more news, tips or notices of upcoming learning events in your
local area let us know. [Link for removal from our
circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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