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…a roadmap
& tools to convert destructive confrontation into constructive conversation |
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Get on top of tough
talks – conversation tools
every leader needs SUNSHINE COAST Uni – September 11-12 TOOWOOMBA – Oct 20-21 BRISBANE – Nov 26-27 Register On-line by Email or Fax ~ Also In-House on Request |
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What’s a Difficult Discussion for you? What
do you do when contention, dissension or disruptive behaviour
are getting out of hand? Leaders are expected to be
able to pour oil on troubled waters – whatever the nature of that might be…
But how many of us can really accomplish this with ease? From what we hear,
most of us feel challenged by these sorts of situations and often say we wish
we’d been able to handle them better. Here’s another chance to come along to our
well-regarded 2-day coaching clinic to arm yourself with some new
conversation tools and a process to follow to help you get on top of those
tough talks – and build your confidence to handle all kinds of difficult
discussions with better outcomes for all… “Excellent, well worth attending. I wanted to identify what my
tendencies are when faced with a Difficult Discussion and to investigate if I
am actually avoiding or embracing them. A great couple of days that provided
me with ‘workable’ tools and much to reflect upon. I believe it was the push
I needed to reinvigorate my curiosity and confidence.” Daniel
M. Cairns youth support organisation “Dealing
with Difficult Discussions” takes you on a memorable
journey over 2 very full days through a unique 7-stage model with robust,
easy-to-use tools that can help you navigate your way through troublesome
topics more confidently and practise a methodical, step-by-step approach to
resolve differences constructively. We unpack what’s really going on when
talk becomes tense and feelings get fractious and try out ways you can
prepare yourself for taking the heat out of hard talks. In a safe
environment aimed at building your confidence as well as your conversation
toolkit you’ll learn how to: ·
Decipher the
dynamics of difficult discussions ·
Work out what’s
going wrong in your difficult discussions ·
Identify common
mistakes we make & how to avoid them ·
Rehearse our
unique 7-stage model for difficult discussions ·
Raise tough
topics without raising so much defensiveness ·
Reduce tension
& take the heat out of difficult moments ·
Face up to
feelings – core of difficult discussions ·
Use formulas to beat
discussion blockers like blame ·
Deal more confidently
with difficult conversations ·
Start and finish well
to resolve issues and repair relationships “A very well-presented
program with an excellent resource book. The entire program held my interest
and I learned an incredible amount from every segment about how to have those
difficult conversations without making the situation worse and approach them
in a calmer, more productive way...” Lesley W. Gold Coast Health Course
Features: Take-away a 100-page 2nd edition of our self-coaching
guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with
difficult discussions and work on re-scripting your own cases. Do our Difficult
Discussions Scorecard based on our 7-stage model to set goals and develop
a conversational improvement plan. [Outline
and registration on-line] Is
this right for you? Difficult discussions come in all shapes
and sizes. This clinic benefits anyone who wants to increase their
conversational mastery and learn specific tools and techniques for handling
different kinds of difficult discussions more confidently and constructively
– managers, team leaders, committee members, project leaders, customer
relations officers, community groups, teachers, facilitators, trainers... “Regardless of the amount of experience you have, you can
always learn to do things better. I wanted to be confident I could choose the
right language to deal with difficult discussions. This program made me
reflect more and acknowledge my contribution to difficult discussions.” Karen
P. Trinity Bay SHS
REGISTER
NOW On-Line, by Email or Fax… SPRING into SPRING… Multiple
place discounts General (2-day clinic): (GST inc)
Single
$770… 2-places $1452… NFP/Schools: (GST inc) Single $660… 2-places
$1298… ·
Prices include GST… Discount applies from date of
registration ·
Payment on invoice within 14 days and at least 7 days prior to attendance ·
Venue: IPL Centre Sunshine Coast Uni; Watermark Hotel Brisbane ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide
·
Timing: 8.30 am – 4.30 pm each day CALL 07-4068 7591, Register
on-line or download a
form to return by Email/Fax Preview tips on
difficult discussions, performance conversations, emotional intelligence and
more in our on-line FactFiles and e-zine Newsletters at www.thechangeforum.com… Look forward to
working with you on improving your difficult discussion skills – and please feel
free to forward this message to other contacts you have in your region or
networks who want to handle difficult discussions more competently and
confidently... Of course, if you
don’t want further updates about our range of professional development
offerings, please see the remove-me option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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