…a roadmap & tools to convert destructive confrontation

into constructive conversation

SUNSHINE COAST Uni (IPL Centre)  July 29-30

BRISBANE  August 7-8

Register in June for less ~ Attend with a friend & save more

“Really enlightening... I’d recommend this workshop to everyone as it has implications for both work and personal life skills. It was run in a friendly, relaxed and easy-to-understand manner and the guidebook will become my bible for DD’s – it’s an invaluable resource... Thanks for a great workshop.”

Anne-Marie Loi, St Michael's College

…ALSO coming up in July…

Leading with Emotional Intelligence

HERVEY BAY July 17-18 ~ MOOLOOLABA Aug 5-6 ~ BRISBANE Sept 17-18

Positive Performance Conversations

BRISBANE July 31 ~ HERVEY BAY Aug 4 ~ MOOLOOLABA Aug 18

Contentious, fierce, difficult or just plain troublesome – so many conversations veer into territory we’d prefer to avoid, testing our patience, resilience and resolve – leaving many of us wondering what went wrong, how we ended up there in the first place and what we can possibly do now to recover spirits, restore harmony and repair damage done…

Dealing with difficult discussions is something most of us want to learn how to do better. They cause so much conflict and workplace stress. Poorly handled or avoided, they detract from performance and erode work relationships. Trust deteriorates, misunderstandings multiply, productivity plummets and teams turn toxic.

Our 2-day “Dealing with Difficult Discussions” clinic takes you on a memorable journey through a unique 7-stage model with robust, easy-to-use tools that can help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively.

“This clinic was a valuable experience that teaches useable and productive skills... Bill contextualised the information into the audience’s real-world situation, which was a very powerful learning tool, was very clear in his explanations and made the session quite inclusive.  I believe all staff in the education sector would benefit from this workshop.” Greg Priebe, HOD

We’ll unpack what’s really going on when talk becomes tense and feelings get fractious and try out you can prepare yourself for taking the heat out of hard talks.  In a safe environment aimed at building your confidence and your conversation toolkit you’ll learn how to:

·         Decipher the dynamics of difficult discussions

·         Work out what’s going wrong in your difficult discussions

·         Identify common mistakes we make &  how to avoid them

·         Rehearse our unique 7-stage model for difficult discussions

·         Raise tough topics without raising so much defensiveness

·         Reduce tension & take the heat out of difficult moments

·         Face up to feelings – core of difficult discussions

·         Use formulas to beat discussion blockers like blame

·         Deal more confidently with difficult conversations

·         Start and finish well to resolve issues and repair relationships

Course Features:  Take-away a 100-page 2nd edition of our comprehensive self-coaching Guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with difficult discussions and work on re-scripting your own cases. Do our Difficult Discussions Scorecard based on our 7-stage model to set goals and develop a conversational improvement plan.  [Download Brochure for outline and registration]

“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. Scenarios you gave helped to put a lot into context and the methods you use are great. Thanks again, the workshop was really helpful!” Nicole Spencer, Community Housing organisation

Is this right for you? Difficult discussions come in all shapes and sizes. This clinic benefits anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

REGISTER NOW On-Line, by Email or Fax…  

Nominate in JUNE for less… Attend with a Friend & Save more…

General (GST inc):    2-day clinic: Single $770… 2 places $1,496 pp…  3 places $2,145  

NFP/Schools:        2-day clinic: Single $660… 2 places $1,298… 3 places $1,925

·         Prices include GST… Discount applies from date of registration

·         Payment on Invoice within 14 days and prior to attendance

·         Venue:  IPL Centre, USC Sippy Downs; Watermark Hotel Brisbane; USQ Hervey Bay

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide  

·         Timing: 8.30 am – 4.30 pm each day

Register on-line or download a form to return by Email/Fax

Preview our FactFiles & e-zine Newsletters at www.thechangeforum.com for some tips on dealing with difficult discussions and background to what we cover in our clinic…

Look forward to working with you on improving your difficult discussion skills  – and please feel free to forward this message to other contacts you have in your region or networks who want to handle difficult discussions more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

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for outlines of our current range of leadership & team learning programs

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All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

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or Phone, Fax or Email

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