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a roadmap & tools to convert destructive confrontation into
constructive conversation |
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“Why are so many of us paralysed by the thought of raising a troublesome
topic? I mean, it’s not that we don’t know what we want to say…” |
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~ REGISTER On-line or CALL 07-4068 7591 ~ “Gives
you tools so you feel more equipped to handle a variety of difficult
discussions. A light-bulb moment was how crucial starting a difficult
conversation is using objective language. I think everyone should attend a PD
like this one – you’ve helped me develop more in one day than I would have in
years of testing the waters myself.” Andy B, Mackay Northern
Beaches SHS |
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Also
coming up in ROCKHAMPTON The Emotionally Intelligent Leader – APRIL 23 What do you do when confronted with contention or disruptive
behaviour? Explore crucial EI Leader practices to help you manage
emotions more mindfully and connect more comfortably with the people you lead Review Course Outline…
Download Course Flyer…
1-Day Clinic Fees as below  |
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Positive Performance Conversations – APRIL
24 How can I get through to difficult performers in more
positive, constructive ways? 5 footings and frameworks to tackle poor performance more
positively and competently and build confidence to give difficult feedback in
constructive ways Review Course Outline…
Download Course Flyer…
1-Day Clinic Fees as below |
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What’s
Dealing with Difficult Discussions about? …a 7-stage roadmap
and easy-to-use tools to navigate your way through troublesome topics and
resolve differences constructively. Do
you want to deal with disruptive emotions and stay calm, cool and collected? Coping with contentious
conversations is something we all need to do better. Difficult
discussions cause so much conflict and stress in workplaces. Poorly handled,
they detract from performance, erode work relationships, misunderstandings
multiply, trust deteriorates, productivity
plummets and teams turn toxic. This
focused 2-day clinic explores the dynamics behind difficult discussions and
equips you with a 7-Stage Roadmap and robust, easy-to-use
discussion tools to help you navigate your way through those troublesome
moments more confidently and unpack what’s really going on when talk becomes
tense and feelings get fractious. Practise a more controlled,
step-by-step approach to taking the heat out
of hard talks and convert destructive confrontation into constructive
conversation. Topics we cover help you: ·
Decipher the dynamics of
difficult discussions and use this to structure your talk ·
Identify common mistakes we
make when talks gets tough and how to avoid them ·
Start a difficult discussion more
decisively without raising as much defensiveness ·
See the 3-part structure of
all difficult discussions ·
Try out tips to defuse difficult
moments ·
Learn conversational formulas to beat
blockers like intentions, blame & assumptions ·
Face up to feelings –
the core of difficult discussions – and use them constructively ·
Rehearse
our unique 7-stage model for dealing with difficult
discussions “Well worth
attending. A dedicated and approachable session leader, good practical
involvement and the guide book is an excellent resource to refer back to.
Learning real, practical and proven tools relevant
to ‘real life, often stressful situations was very empowering. Thanks again
for the course. I appreciated your input and guidance and I’m glad I
attended.” TH - Reef HQ Aquarium Townsville Review Course Outline… Download Course Flyer…
2-Day Clinic Fees as below
REGISTER NOW On-Line or by Email or Fax… Register 14+ Days ahead to secure best discount fee Regular reduced rates Schools & NFP orgs… Register first, pay on Invoice Rate Special to Welcome 2015… 2-Day Clinic (GST inc): $740
to Feb 11… Then $770 to Feb 25… NFP/Schools
$660 1-Day Clinic (GST inc):
$440 to Feb 11… Then
$473 to Feb 25… NFP/Schools $410 ·
Early Fees: 2 Discount levels apply: Register more than
14 days prior for less. ·
Fixed discount rate for Schools/NFP orgs ·
Group Discounts for 5 or more considered on
request ·
Payment on Invoice within 14 days and prior to attendance ·
Venue: Centrepoint Motor Inn, Rockhampton; Other CBD Venues advised
on registration ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day Register ON-Line… FAX/EMAIL
completed Form… or
CALL 07-4068 7591…
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All our clinics are
practical, challenging and stimulating. Those who’ve been
along to other Change Forum programs know that Bill takes a down-to-earth approach
and creates a relaxed, engaging, safe and FUN environment for learning.
Here’s 5 reasons to choose a
Change Forum clinic...
·
Solid learning in a safe, small group
environment ·
Practical tools & frameworks for
back-at-work action ·
Down-to-earth, hands-on and relevant ·
Comprehensive, easy-to-follow
self-coaching guides ·
Serious fun and fantastic facilitation All Change Forum programs
can be delivered IN-HOUSE. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to
discuss ways we can help. For
some background articles and tips on all kinds of conversations at work,
see back issues of Conversational Coaching e-zine CC
E-News – read on-line or
download and share with colleagues, staff and friends… Look
forward to working with you on improving your difficult discussion skills –
and please feel free to forward this message to other contacts in your region
and broader networks who might want to handle difficult discussions more
competently and confidently… Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me
option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>> Why not let others know... Please forward
to colleagues and
friends
>>> Subscribe to our
mail lists |
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You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2015 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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