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…a conversation
skillset every leader needs |
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ROCKHAMPTON MARCH 10-11 Top up your leadership
kit with a roadmap and tools to help you face up to hard
conversations with confidence “I think everyone should attend a PD like this one… Gives you
tools so you feel more equipped to handle a variety of difficult
discussions...Helped me develop more in a day than I would have in years of
testing the waters myself.” Andy B, Mackay Northern Beaches SHS CALL 4068 7591… Register On-line… or by Email or Fax Other Programs
& Dates in our On-line Course Calendar |
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Do
you want to deal with disruptive emotions and stay calm, cool and collected? Every leader needs
to be able to manage confrontation – and confidently, mindfully
and skilfully does best! Challenging and contentious conversations
arise all too often and they test even the best of us – leaving us feeling
anxious, dissatisfied, exhausted and even distressed… wondering ‘what went
wrong’ and ‘how could we have handled this better!’ [More thoughts on
these leader challenges in our article ‘Dread of Dissension’] Take the heat out of hard talks and resolve differences more
mindfully with the help of a unique 7-stage model and set of
easy-to-use conversation tools that can make a real difference to every
challenging situation you face and greatly benefit your leadership success. Places still available in ROCKHAMPTON
for our next “Dealing with DIFFICULT
DISCUSSIONS” clinic on MARCH 10-11…
Come along and try out these tools for yourself… Course Outline
follows, Register on-line or
CALL us on 07-4068 7591.
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…Or Reserve your place at
our Next ROCKHAMPTON Clinics… Mindful Leadership in Action – March 23 The Emotionally Intelligent Leader – April
23 Positive Performance Conversations – April
24
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“Dealing with Difficult
Discussions” unpacks what’s really going on when talk becomes tense and
feelings get fractious and lets you try out some new ways you
can prepare yourself for taking the heat out of hard talks. What’s a
difficult discussion for you? What do you do when contention, dissension or
disruptive behaviour are getting out of hand? We
take you on a memorable journey over 2 very full days through a unique 7-stage model with robust,
easy-to-use tools that can help you navigate your way through troublesome
topics more confidently and practise a methodical, step-by-step approach to
resolve differences constructively. The clinic offers a safe environment
aimed at building your confidence as well as your conversation toolkit you’ll
learn how to: ·
Decipher the
dynamics of difficult discussions ·
Work out what’s
going wrong in your difficult discussions · Identify
common mistakes we make & how to avoid them · Rehearse
our unique 7-stage model for difficult discussions ·
Raise tough
topics without raising so much defensiveness ·
Reduce tension
& take the heat out of difficult moments · Face
up to feelings – core of difficult discussions · Use
formulas to beat discussion blockers like blame ·
Deal more confidently
with difficult conversations · Start
and finish well to resolve issues and repair relationships “A very
well-presented program with an excellent resource book. The entire program
held my interest and I learned an incredible amount from every segment about
how to have those difficult conversations without making the situation worse
and approach them in a calmer, more productive way.” Lesley
W. Gold Coast Health Course
Features: Take-away a 100-page 2nd edition of our self-coaching
guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with
difficult discussions and work on re-scripting your own cases. Do our Difficult
Discussions Scorecard based on our 7-stage model to set goals and develop
a conversational improvement plan. [Outline
and registration on-line] Is
this right for you? Difficult discussions come in all
shapes and sizes. This clinic benefits anyone who wants to increase their
conversational mastery and learn specific tools and techniques for handling
different kinds of difficult discussions more confidently and constructively
– managers, team leaders, committee members, project leaders, customer
relations officers, community groups, teachers, facilitators, trainers... “Regardless
of the amount of experience you have, you can always learn to do things
better. I wanted to be confident I could choose the right language to deal
with difficult discussions. This program made me reflect more and
acknowledge my contribution to difficult discussions.”
Karen P. Trinity Bay SHS
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REGISTER NOW On-Line or by Email or Fax… Register first, pay on Invoice… Regular reduced rates Schools & NFP orgs… Mates Rates for March… 2-Day Clinic (GST inc): $770
single… 2 places $1452… NFP/Schools
$660 1-Day Clinic (GST inc):
$473 single… 2 places $880… NFP/Schools
$410 ·
Prices include GST… Discount subject to prompt payment
as invoiced ·
Fixed discount rate for Schools/NFP orgs ·
Payment on Invoice within 14 days and prior to attendance ·
Venue: Centrepoint Motor Inn, Rockhampton; other CBD Venues advised
on registration ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day Register ON-Line… FAX/EMAIL
completed Form… or
CALL 07-4068 7591…
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All our clinics are
practical, challenging and stimulating. Those who’ve been
along to other Change Forum programs know that Bill takes a down-to-earth
approach and creates a relaxed, engaging, safe and FUN environment for
learning. Here’s 5
reasons to choose a Change Forum clinic... ·
Solid learning in a safe, small group
environment ·
Practical tools & frameworks for
back-at-work action ·
Down-to-earth, hands-on and relevant ·
Comprehensive, easy-to-follow
self-coaching guides ·
Serious fun and fantastic facilitation All Change Forum programs
can be delivered IN-HOUSE. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to
discuss ways we can help. For
some background articles and tips on all kinds of conversations at work,
see back issues of Conversational Coaching e-zine CC
E-News – read on-line or
download and share with colleagues, staff and friends… Look
forward to working with you on improving your difficult discussion skills –
and please feel free to forward this message to other contacts in your region
and broader networks who might want to handle difficult discussions more
competently and confidently… Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me
option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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