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Leadership
happens one conversation at a time... Dealing with
Difficult Discussions ...convert destructive discussions into constructive
confrontation... Cairns – November 8-9 Townsville Oct 29-30, Brisbane Nov 1-2 Positive
Performance Conversations ...taking a positive approach to poor performance... Cairns – November 28 Rockhampton Oct 22, Brisbane Nov 16, Townsville Nov 21 ...7 Principles for mastering the art of constructive
conversation... Brisbane – December 6-7 Spring Savings offer…
Call, Email or Register On-line |
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Bill Cropper – Director All
Change Forum programs delivered IN-HOUSE and can be tailored to particular
leadership or team development needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Why
not start a conversation with us about your conversational leadership culture
and ways to improve it? Call, email or enquire on-line at: Tel:
07- 4068 7591 |
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Tools
to make conversations more constructive & tough talks more trouble-free … |
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The calibre of a leader’s conversations is a telling indicator
of the performance culture of their workplace and a key element in the
effective functioning of any team... |
Conversations count for leadership success. Your
ability to conduct constructive conversations is an indispensable leadership
tool – it’s vital to your success! Many leadership dilemmas hark back
to habits of talk that obstruct constructive conversation-making. [More in our FactFile on Constructive Conversations] Dealing with difficult discussions is
the toughest test of a leader’s conversational capabilities. How well leaders
face up to hard talks to resolve differences, repair relationships and reach
improved understandings is a true yard-stick of constructive work cultures.
[Read more on-line
in our FactFile on Difficult Discussions] Tackling poor performance as most
leaders will tell you, is one of the most widely
feared species of difficult discussions. Despite the fortunes organisations
spend on performance management systems, there’s a widespread, well-known
reluctance amongst managers to raise hard issues or tackle difficult
performers... Here’s three leader coaching clinics coming to Cairns and
other regional Queensland centres soon, that can boost your conversational
confidence... |
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Register ON-LINE or use the attached Flyer “Dealing with
Difficult Discussions really hit the mark with me – well structured,
worthwhile, easy to understand and apply in real
life.” Lisa Cochrane – Queensland Police “A thoroughly engaging and dynamic training session, full of
great information, tools and strategies to assist in any and all difficult
discussions..” Amura Blair – EWOQ |
Dealing with DIFFICULT DISCUSSIONS CAIRNS
November 8-9 Townsville Oct 29-30 Brisbane Nov 1-2 Challenging, confronting or contentious conversations are
something every leader could learn to handle better. This 2-day
practical clinic equips you with a robust set of easy-to-use tools to
navigate your way through those troublesome moments more confidently and
convert destructive discussions into constructive conversations. Topics
and tools we cover in this clinic include... ·
Dynamics of
difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting
a difficult discussion more decisively and avoiding defensiveness ·
3-part structure
of all difficult discussions ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like blame & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 8-stage model
for dealing with difficult discussions |
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5 reasons
to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Positive PERFORMANCE Conversations CAIRNS Nov 28 Rockhampton Oct 22 Brisbane Nov 16 Townsville Nov 21 Take a solution-focused approach to make tough performance
conversations that little bit easier, and the feedback you have to give more
‘sayable’ and ‘hearable’. This 1-day practice-based program takes you on a
carefully plotted, step-by-step tour of 5 essential Footings and Frameworks
to lift your comfort and competence levels and get better results from
performance conversations, particularly difficult ones. Topics
we touch on this ‘reality-based’ clinic include: ·
Structuring – the 5 Footings and Frameworks to follow ·
‘De-vaguing’ – being specific about dissecting performance issues ·
Handling defensiveness - anxiety and other high-pitched emotions ·
Giving Feedback – that is clear, frank and fact-based ·
Anticipating – objections, excuses, justifications and downplays ·
Levelling - saying what you need and why they need it too ·
Reframing - putting negative performance issues across positively ·
Focusing – keeping on track and finding solutions ·
Coaching – getting commitment to goals and actions |
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“Leading through
Constructive Conversations was great! Thoroughly enjoyable, challenging and
insightful. The guidebook has become my “bible” !’m
constantly referring to it. Hellen Lund – Queensland
Health “Very positive and
useful, with a good variety and balance of input, practising and giving
feedback. Strategies for skillful discussion and dialogue were well role
modelled” Roslyn Parkes –Coorparoo Secondary College |
Leading through CONSTRUCTIVE Conversations BRISBANE
December 6-7 Through constructive conversations, leaders inspire, energise and
motivate, set the emotional tone and build a sense of harmony and
collaboration. This must-do intensive coaching clinic centres on 7 essential
principles for more powerful, penetrating and constructive conversations that
will heighten your conversational awareness, strengthen your capacity for
conversational leadership and equip you with a set of easy-to-learn tools
that will boost your ability to conduct more effective conversations in a
range of different settings. Topics
and tools in this 2-day clinic cover... ·
Grasping the
conversational nature of leadership ·
Applying 7
Principles for Constructive Conversations ·
Turning from
Debate to Dialogue: Discussion continuum ·
Exploring
conversational assumption-making ·
Using perceptual
Positions & precision questions ·
Connecting with
others in 2nd position ·
Balancing
your say with hearing their say ·
Being persuasive:
assert yourself positively ·
The 5-P Model
of more Skillful Discussion ·
Goal setting
- Conversational Coaching Scorecard |
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Register ON-LINE or use the attached Flyer All Change Forum clinics include a comprehensive
self-coaching Guidebook to support on-going learning back-at-work The Change Forum FactFiles and seasonal E-NEWZine available for
download on-line – topical tips, tool extracts and articles on subjects included
in our coaching clinics. |
Register NOW on-line, by email or fax… 2-day clinics
just $680 pp plus
GST [$600+GST
Schools/NFP]** 1-day clinic just $400
pp
plus GST [$370+GST Schools/NFP]**
Lunch, refreshments and comprehensive self-coaching Guidebook
included. Register on-line or use the form in the course Flyer **Discount applies for registrations received by 10 October
then standard discounts apply. Payment on Invoice
within 14 days & prior to attendance;. CBD
Venues confirmed on registration. Timing 8.30 am to 4.30 pm each day.) Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or leadership
development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know.
[Link for removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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