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Dealing with Difficult Discussions …practise
step-by-step tools to take the heat out of hard talks… Townsville – October 29-30 The Emotionally
Intelligent Leader ~ 1-day fast-track on 7 crucial EI leader practices Townsville – November 14 Positive Performance
Conversations ...taking
a positive approach to poor performance... Townsville – November 21 Social Intelligence: EI in Teams ...1-day work-out on the part EI plays in high-performing
teams... Townsville – November 27 Outlines below… Brochure and Registration on-line |
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Bill Cropper – Director All Change Forum programs can be
delivered In-House and tailored to suit your particular team or organisation
needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Call,
email or enquire on-line. Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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A round-up of
our final Townsville coaching clinics for 2012… Discount places still
available… |
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Are women more emotionally intelligent
than men? Find out in our latest E-News
Issue#14 on Connectivity 17 informative, fun-filled
articles on Social Intelligence Download
full Issue on-line |
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Difficult discussions and team dysfunctions are things leaders are
expected to take in their stride but it presents most of us with a real test
of our Conversational and Emotional Intelligence capabilities... |
Emotional Intelligence (EI) is a profoundly enriching
life-skill we all need, whether it’s building great teams,
being a more connective leader, boosting morale and performance or handling
difficult team moments and confronting conversations.
[More in our FactFile: Why EI Matters] Does EI really matter that much?
We think it does. Just about everything that happens at work
tracks back to EI – or, more often, a lack of it. For instance: ¨
EI helps us
stay calm, cool and collected while everyone else runs amok ¨
EI enables us
to handle relationships with sensitivity, empathy and humour ¨
EI gives us
resilience and determination to persevere in the face of set-backs. ¨
EI helps
manage moods, keep destructive emotions at bay and handle hostility ¨
EI is a
telling indicator for brilliant teams and great leaders and critical when it
comes to dealing with difficult discussions and performance conversations And that’s where
Change Forum coaching clinics come in handy... to
build the emotional, social, conversational and team-working capabilities to
create more connective leaders, more productive teams and more constructive
work cultures. |
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All courses designed & delivered by
Bill Cropper |
SPRING Special reduced fee places on offer till OCTOBER 31…
Attend with a friend and pay
even less… |
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Download Brochures through course title links… Register ON-LINE or use the form in the Flyer Feedback about Difficult Discussions “Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health “An excellent course
of enormous benefit to anyone who supervises /manages staff.” Sandy
Walsh – CQIT |
Dealing with DIFFICULT DISCUSSIONS –
TOWNSVILLE OCT 29-30 [Click Title to download
brochure] Confronting contentious conversations is something every
leader could learn to handle better. Join us for this 2-day
practical clinic to unpack what’s actually going on when talk becomes tense
and practise a more controlled, step-by-step approach to convert destructive
confrontation into constructive conversations. [Read
more in our Difficult Discussions FactFile] Topics and tools we cover in this clinic... ·
Dynamics
of difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting a
difficult discussion more decisively and avoiding defensiveness ·
Structuring
a difficult discussion ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like intentions & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 8-stage model
for dealing with difficult discussions |
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Feedback
about our EI Leader Clinic… “A very powerful learning
opportunity and excellent day appropriately structured and managed – that
opened my eyes to just how important EI is in all aspects of working life.” Justine
Lawson – Central Queensland University “It was great. All staff need to
be made aware of the issues at this level impacting their ability
to be effective leaders. The day drove home why we need to use EI as leaders
and was spot-on.” Marisa Pearce – Tablelands Regional Council |
The Emotionally Intelligent LEADER –
TOWNSVILLE NOV 14 [Click Title to download
brochure] A leader’s ability to connect with the people they lead – to
work out what drives their behaviour and what inspires and energises them to
perform at their best – is crucial to building happy, productive workplaces
and profoundly affects culture, climate and ultimately, job
performance. Condensed from our 2-day coaching clinic, this
1-day fast-track overviews the 7 practices of emotionally Intelligent leaders
and takes you through selected tools to cultivate connectivity and more
constructive team relationships. Topics and tools we
cover in this clinic... ·
Master practical tools
to manage emotions and use them positively ·
Take-on the role
leaders play as emotional care-takers and amplifiers ·
Tackle tough leadership dilemmas
in more emotionally intelligent ways ·
Control emotional hijacks
and create a better emotional climate at work ·
Connect better
with the people you lead to inspire and motivate them ·
Handle defensiveness
and other disruptive emotions in self and others ·
Stock-take your EI leader skills
and set practical goals to lift them |
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5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Positive PERFORMANCE Conversations – TOWNSVILLE NOV 21 [Click Title to download
brochure] Take a solution-focused approach to make tough performance conversations
that little bit easier, and the feedback you have to give more ‘sayable’ and
‘hearable’. This 1-day practice-based program takes you on a carefully
plotted, step-by-step tour of 5 essential Footings and Frameworks to lift
your comfort and competence levels and get better results from performance
conversations, particularly difficult ones. Topics we
touch on this ‘reality-based’ clinic include: ·
Structuring
– the 5 Footings and Frameworks to follow ·
‘De-vaguing’
– being specific about dissecting performance issues ·
Handling defensiveness –
anxiety and other high-pitched emotions ·
Giving Feedback –
that is clear, frank and fact-based ·
Anticipating –
objections, excuses, justifications and downplays ·
Levelling –
saying what you need and why they need it too ·
Reframing –
putting negative performance issues across positively ·
Focusing
– keeping on track and finding solutions ·
Coaching – getting commitment to goals and actions |
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Feedback
about EI in Teams … “A valuable course to develop professionally in utilising EI in
teams to create healthy work environments and culture. You’ll be given the
science behind why EI affects team and individual performance, and tools to
identify how in tune you are with your Team EI.” Francoise
Lane - Department of Communities |
Social Intelligence: EI in TEAMS – TOWNSVILLE NOV 27 [Click Title to download
brochure] SETI stands for Social and Emotional
Team Intelligence and every team could do with more of
it. It’s the new brain science behind connecting and getting along well
with others in teams and research reveals it may account for as much as 40%
of team performance. This 1-day work-out for leaders or team-members,
tracks through a series of activities based on 10 SETI Dimensions to
make your team more functional, connective and cooperative. Topics
and tools we cover in this clinic... ·
Boost your level of social intelligence and emotional awareness ·
Build positive emotional states like resilience, tolerance and
respect ·
Measure the emotional temperature of your team ·
Create more cohesion and connectivity in your team ·
Apply 5 keys of team behaviour: likingness, safety, empathy,
support, feedback ·
Temper the impact of toxic emotions on team climate ·
Reinforce relationship builders like resonance and rapport Read more about
EI in Teams in our free FactFile on 10 Dimensions for EI Teams |
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SPRING Registration Special Valid to OCT 31 2 days: $726pp 1 day: $462pp Attend with a friend and pay even less… |
Register NOW on-line, by email or fax… Single
discount at 2010 rates… Attend with a friend for even less… Register by OCTOBER 31 2-day clinic $726
single
$1397 for 2 [Schools/NFP $649 single $1254 for
2]** 1-day clinic $462
single
$880 for 2 [Schools/NFP
$420
single $792 for 2]** Lunch, refreshments and comprehensive self-coaching Toolkit
included. Register on-line or use the form in the course Flyer **DISCOUNT CODE: TVL1012.
All Fees include GST. Discount applies for registrations received by
October 31 then standard discounts apply. Payment on Invoice
within 14 days & prior to attendance; Venue: Arcadian Surf Club, The
Strand. Timing 8.30 am to 4.30 pm each day.) Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or you’d
like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry
form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and programs
with staff, colleagues, associates and your wider management, HR and regional
networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of upcoming learning
events in your local area let us know. [Link for
removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2012 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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