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a roadmap & tools to convert destructive
confrontation into constructive
conversation |
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“Why are so many of us paralysed by the thought of raising a
troublesome topic? I
mean, it’s not that we don’t know what we want to say…” |
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~ REGISTER On-line or CALL 07-4068 7591 ~ “Gives you tools
so you feel more equipped to handle a variety of difficult discussions.
A light-bulb moment was how crucial starting a difficult conversation is
using objective language. I think everyone should attend a PD like this one –
you’ve helped me develop more in one day than I would have in years of testing
the waters myself.” Andy B, Mackay Northern Beaches SHS |
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Also in MACKAY FEB 25 The Emotionally Intelligent Leader What
do you do when confronted with contention or disruptive behaviour? Explore
crucial EI Leader practices to help you manage emotions more mindfully and
connect more comfortably with the people you lead 1-Day fast-track clinic for busy leaders Review Course Outline… Download Course Flyer… 1-Day
Clinic Fees as below |
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What’s
Dealing with Difficult Discussions about? …a 7-stage roadmap
and easy-to-use tools to navigate your way through troublesome topics and
resolve differences constructively. Do
you want to Deal with disruptive emotions and stay calm, cool and collected? Coping with contentious conversations is something we all need
to do better. Difficult discussions cause so much conflict and stress in workplaces. Poorly handled,
they detract from performance, erode work relationships, misunderstandings
multiply, trust deteriorates, productivity plummets and teams turn
toxic. This focused 2-day clinic explores the dynamics behind
difficult discussions and equips you with a 7-Stage Roadmap and robust,
easy-to-use discussion tools to help you navigate your way through those
troublesome moments more confidently and unpack what’s really going on when
talk becomes tense and feelings get fractious. Practise a more
controlled, step-by-step approach to taking the heat out of hard talks and
convert destructive confrontation into constructive conversation. Topics we cover help you: ·
Decipher the dynamics of
difficult discussions and use this to structure your talk ·
Identify common mistakes we make when talks gets
tough and how to avoid them ·
Start a difficult discussion more decisively without
raising as much defensiveness ·
See the 3-part structure of all difficult
discussions ·
Try out tips to defuse difficult moments ·
Learn conversational formulas to beat blockers like intentions,
blame & assumptions ·
Face up to feelings – the core of difficult discussions – and use them
constructively ·
Rehearse our unique
7-stage model for dealing with difficult discussions
“Well worth attending. A dedicated
and approachable session leader, good practical involvement and the guide
book is an excellent resource to refer back to. Learning real, practical and
proven tools relevant to ‘real life,
often stressful situations was very empowering. Thanks again for the course.
I appreciated your input and guidance and I’m glad I attended.”
TH - Reef HQ Aquarium Townsville Review Course Outline… Download Course Flyer… 2-Day Clinic Fees as
below
REGISTER NOW On-Line or by Email or Fax… Register 14+ Days ahead to secure best discount fee Regular reduced rates Schools & NFP orgs… Register first, pay on Invoice Rate Special to Welcome 2015… 2-Day Clinic (GST inc): $740
to Feb 11… Then $770 to Feb 25… NFP/Schools
$660 1-Day Clinic (GST inc):
$440 to Feb 11… Then
$473 to Feb 25… NFP/Schools $410 ·
Early Fees: 2 Discount levels apply: Register more than
14 days prior for less. ·
Fixed discount rate for Schools/NFP orgs ·
Group Discounts for 5 or more considered on
request ·
Payment on Invoice within 14 days and prior to attendance ·
Venue: South’s Leagues Club Mackay; Other CBD Venues advised on
registration ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day Register ON-Line… FAX/EMAIL
completed Form… or
CALL 07-4068 7591…  |
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All
our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that
Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and
FUN environment for learning. Here’s
5 reasons to choose a Change Forum clinic... ·
Solid learning in a
safe, small group environment ·
Practical tools
& frameworks for back-at-work action ·
Down-to-earth,
hands-on and relevant ·
Comprehensive,
easy-to-follow self-coaching guides ·
Serious fun and
fantastic facilitation All
Change Forum programs can be delivered IN-HOUSE. So if dates don’t suit or you’d like to incorporate one of our
many clinics into your teambuilding or leadership development initiatives,
why not contact us direct or through our on-line
enquiry form to discuss ways we can help. For some background articles and tips on all kinds of
conversations at work, see back issues of
Conversational Coaching e-zine CC
E-News – read on-line or download and share with colleagues, staff
and friends… Look
forward to working with you on improving your difficult discussion skills –
and please feel free to forward this message to other contacts in your region
and broader networks who might want to handle difficult discussions more
competently and confidently… Of course, if you don’t want further updates about our range
of professional development offerings, please see the remove-me option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>> Why not let others know... Please forward
to colleagues and
friends
>>> Subscribe to our
mail lists |
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You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2015 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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