|
|
||||
|
|
|
||||
|
|||||
|
Dealing with Difficult
Discussions BRISBANE July 26-27
~ TOOWOOMBA Aug 4-5 “Real, practical, proven tools relevant to ‘real life’…
very empowering”
Hamish T, Environmental Agency
|
|
||||
|
Positive Performance Conversations BRISBANE June 10 ~ SUNSHINE Cst June 13 ~ TOOWOOMBA July 20 “Thought provoking and practical… a tangible and engaging
program” Trish K, USQ |
|
||||
|
Still Hervey Bay places at these popular
toolkit clinics to show you How to deal with
contention, conflict and poor performance with
more calm, composure and roadmaps to follow…  Reserve your place On-line or CALL 07-4068 7591 |
|
||||
|
|
|
||||
|
What’s Dealing with Difficult Discussions
about?
Put
this 2-day clinic on your to-do list! It explores the dynamics
behind difficult discussions and equips you with a 7-Stage Roadmap and robust,
easy-to-use tools to help you navigate through troublesome moments more
confidently. Practise a more controlled, step-by-step approach to taking the heat out of hard talks and convert
destructive confrontation into constructive conversation. · Decipher
the dynamics of difficult discussions · Avoid
common mistakes we make when talks gets tough · Start
a difficult discussion more decisively without
raising as much defensiveness · Defuse difficult
moments and learn how to handle hostility · Learn
conversation formulas to beat blocks like
intentions, blame &
assumptions · Face
up to feelings –the core of difficult discussions–and use them constructively ·
Apply our unique 7-stage model to
structure your next difficult discussion “Fantastic and very
beneficial. The course provided information I
can use not only in the workplace but also in my personal life. Bill kept us active
both days with hands-on activities and case-studies which were a great way of
keeping participants engaged, and the workbook is fantastically detailed –
very handy for future reference . Thanks again for a
great 2 days.” Jamie K, Community Housing Review
Course Outline… Download Course Flyer… 2-Day
Clinic Fees as below …In-team and
small group coaching on request... ò Read
about getting difficult conversations off to a Better Start |
|
||||
|
What’s Positive Performance Conversations about?
This course works on a simple principle: focus on the
positives you want to see, not the negatives you don’t. It gives you a step-by-step
tour of carefully-crafted footings, frameworks and formulas to deal more
competently and comfortably with difficult performers and make hard
performance conversations easier. · Tackle tough
performance conversations in more positive ways · Structure
your conversation better with our 5 Footings and
Frameworks model · Start conversations
firmly keeping it neutral & fact-based · Deliver
difficult feedback that is more ‘sayable’ and ‘hearable’ · ‘De-vague’
– be more specific in the way you dissect performance issues · Handle
defensiveness – anxiety and other high-pitched emotions · Anticipate
objections, excuses, justifications and downplays · Stay
Focused – keep it on track, clear, frank and fact-based · Coach
to find solutions – get commitment to goals and actions “Thought provoking
and practical. As supervisor of a large team, I was looking for simple tools
to assist me to have difficult performance conversations. This program
demonstrated real steps that lead towards building performance. Good visual
examples, clear explanations, and tools-practice activities all helped my
learning. Thank you Bill, for delivering a tangible and engaging program that
was timely, relevant and extremely practical.” Trish
K University of Southern Queensland Review Course Outline… Download Flyer… 1-Day
Clinic Fees as below |
|
||||
|
For other programs &
dates check our on-line Course Calendar for updates |
|
||||
|
REGISTER NOW On-Line, by Email or Call 07-4068 7591 Safe, small group
environment… 2 Clinics or 2 Places for less… ~ Rates apply for paid
Registrations received by 30 JUNE ~ |
|
||||
|
2-DAY Clinics:
[Full
Fee (GST inc): $880 standard, $770
schools/NFP] Subscribers*:
Single $792 or $1540 for 2 NFP/Schools*:
Single $693 or $1365 for 2 1-DAY programs: [Full
Fee (GST inc): $550 standard, $495
schools/NFP]
Subscribers*: Single $484 or $925 for
2 NFP/Schools*:
Single $440 or $840 for 2 |
|
||||
|
Register first, pay
on invoice… ·
Subscribe* to be eligible for discount
or standard fee applies (can do with registration) ·
Prices include GST… Payment on invoice within 14 days and
prior to attendance ·
Small groups, average 6-8 (max 12) – a safe place to practise ·
Venues: Hervey Bay Neighbourhood Centre; other CBD venues advised on
registration ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day CALL
07-4068 7591… Register on-line or EMAIL completed form Connect |
|
||||
|
All Change Forum programs can be delivered IN-HOUSE. So if dates don’t
suit or you’d like to incorporate one of our many clinics into your
teambuilding or leadership development initiatives, why not contact us direct
or through our on-line enquiry form to discuss ways we
can help. For some background
articles and tips on conversations at work, see back issues of Conversational
Coaching e-zine CC E-News – read on-line or
download and share with colleagues, staff and friends… Look forward to
seeing you or your staff at one of these unique, highly-regarded clinics – and please feel
free to forward this message on to others you know who’d be keen to handle
difficult discussions more comfortably and make conversations with difficult
performers a little less tortuous for them and a fair bit easier for
themselves. Cheers… Bill Cropper Director - The
Change Forum |
|
||||
|
See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
|||||
|
>>>
Why not let others know... Please forward to
colleagues and
friends
>>>
Subscribe to our
mail lists |
|
||||||
|
You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
|
||||||
|
>>> Please Confirm your inclusion on our mailing list |
|
||||||
|
>>> Please Remove Me from your mail list >>> Please Update my contact details |
|
||||||
|
>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2016 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
|
||||||
|
P.O. Box 136 Mission Beach Qld 4852 Australia |
|
||||||