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with more composure,
poise and confidence? |
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Here’s two coaching clinics to help... Positive PERFORMANCE
CONVERSATIONS HERVEY BAY April
29 ~
BRISBANE April 13 Also… Brisbane May 3,
Sunshine Cst June 13, Toowoomba June 17
Dealing with Difficult Discussions HERVEY BAY May 30-31 ~ BRISBANE April 14-15 Also… Sunshine Coast May
16-17 |
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…in-team and small group
coaching on request... For other locations, dates &
courses see our on-line Course Calendar Reserve your place
On-line or CALL 07 4068 7591 ò Read
about getting difficult conversations off to a Better Start |
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What’s Dealing with Difficult Discussions
about? Brisbane April
14-15, Sunshine Coast May 16-17, HERVEY BAY May 30-31 Cairns April 21-22, Mackay
May 5-6, Townsville June 6-7
Put
this 2-day clinic on your to-do list. It explores the dynamics behind
difficult discussions and equips you with a 7-Stage Roadmap and robust,
easy-to-use tools to help you navigate through troublesome moments more
confidently. Practise a more controlled, step-by-step approach to taking the heat out of hard talks and
convert destructive confrontation into constructive conversation. · Decipher
the dynamics of difficult discussions · Avoid
common mistakes we make when talks gets tough · Start
a difficult discussion more decisively without
raising as much defensiveness · Defuse difficult
moments and learn how to handle hostility · Learn
conversation formulas to beat blocks like
intentions, blame & assumptions · Face
up to feelings – the core of difficult discussions – and use them
constructively ·
Apply our unique 7-stage model to
structure your next difficult discussion “Fantastic and very
beneficial. The course provided information I
can use not only in the workplace but also in my personal life. Bill kept us
active both days with hands-on activities and case-studies which were a great
way of keeping participants engaged, and the workbook is fantastically
detailed – very handy for future reference . Thanks
again for a great 2 days.” Jamie K, Community Housing Review
Course Outline… Download Course Flyer… 2-Day
Clinic Fees as below |
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…Enquire
about an in-house program for your leadership groups
and teams… |
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What’s Positive Performance Conversations about? Brisbane April 13 & May 3, HERVEY BAY April 29, Rockhampton May 31, Maroochydore June 13, Toowoomba June 17 Cairns April 18, Townsville
April 21, Mackay June 21
This course works on a simple principle: focus on the
positives you want to see, not the negatives you don’t. It gives you a
step-by-step tour of carefully-crafted footings, frameworks and formulas to
deal more competently and comfortably with difficult performers and make hard
performance conversations easier. · Tackle tough
performance conversations in more positive ways · Structure
your conversation better with our 5 Footings and
Frameworks model · Start conversations
firmly keeping it neutral & fact-based · Deliver
difficult feedback that is more ‘sayable’ and ‘hearable’ · ‘De-vague’
– be more specific in the way you dissect performance issues · Handle
defensiveness – anxiety and other high-pitched emotions · Anticipate
objections, excuses, justifications and downplays · Stay
Focused – keep it on track, clear, frank and fact-based · Coach
to find solutions – get commitment to goals and actions “Thought provoking
and practical. As supervisor of a large team, I was looking for simple tools
to assist me to have difficult performance conversations. This program
demonstrated real steps that lead towards building performance. Good visual
examples, clear explanations, and tool-practice activities all helped my
learning. Thank you Bill, for delivering a tangible and engaging program that
was timely, relevant and extremely practical.” Trish
K University of Southern Queensland Review Course Outline… Download Flyer… 1-Day
Clinic Fees as below |
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REGISTER NOW On-Line, by Email or Call 07-4068 7591 Small group environment… Attend
with a friend for less… Standard 2-Day Fee (GST inc):
$850… NFP/Schools $726 2-Day Clinic discounts:* Standard: $792 single or 2 places
$1540 NFP/Schools:
$693pp or 2 places $1353 Standard 1-Day Fee (GST inc):
$528… NFP/Schools $451 1-Day Clinic discounts:* General $495
single or 2 places $924
NFP/Schools: $440pp or 2 places $847 Register first, pay
on invoice… ·
Small groups, average 6-8 (max 12) – a safe place to practise ·
Prices include GST… Payment on invoice within 14 days and prior
to attendance ·
Subscribe* to be eligible for
discount or standard fee applies (can do with registration) ·
Venues: Wellington Apartment Hotel E. Brisbane; other CBD venues
advised on registration ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day CALL
07-4068 7591… Register on-line or EMAIL completed form Connect
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All Change Forum programs can be delivered IN-HOUSE. So if dates don’t
suit or you’d like to incorporate one of our many clinics into your teambuilding
or leadership development initiatives, why not contact us direct or through
our on-line
enquiry form to discuss ways we can help. For some background
articles and tips on conversations at work, see back issues of Conversational
Coaching e-zine CC E-News – read on-line or
download and share with colleagues, staff and friends… Look forward to
seeing you or your staff at one of these unique, highly-regarded clinics – and please feel
free to forward this message on to others you know who’d be keen to handle
difficult discussions more comfortably and make conversations with difficult
performers a little less tortuous for them and a fair bit easier for
themselves. Cheers… Bill Cropper Director - The
Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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