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…take the heat out of hard talks
and resolve differences more mindfully |
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HERVEY BAY
MAY
8-9
BRISBANE
JUNE
5-6 MOOLOOLABA
JULY 29-30
…Also
coming up in HERVEY BAY…
Positive Performance Conversations
– JUNE 10
Leading with Emotional Intelligence
– July 17-18
Other Dates and Programs – see our
2014 Course Calendar |
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Hi – Bill Cropper here with a reminder we’ll be on our way back to the
Fraser Coast soon with a few of our most popular leadership coaching
clinics – “Dealing with DIFFICULT DISCUSSIONS” 2-day clinic is coming up
in HERVEY BAY on MAY 8-9… followed by a 1-day “POSITIVE PERFORMANCE
Conversations” Master Class on JUNE 10 and a must for every leader, our
2-day “Personal Mastery: Leading with EMOTIONAL INTELLIGENCE” JULY 17-18.
Places still available at all events with reduced fees on offer for all
pre-Easter registrations… Information on individual programs can be
accessed through the title links or see our
2014 Course Directory on-line…
Much appreciated if you could let others know… If the dates don’t suit,
keep in mind all Change Forum programs can be delivered in-house – just
call me on 07-4068 7591 or
enquire on-line…
Cheers, Bill
Dealing with difficult discussions
is rarely in anyone’s job description yet challenging and contentious
conversations inevitably do arise and they are something most of us need
to learn how to do better. They cause much conflict and workplace stress.
Poorly handled or avoided, they detract from performance and erode work
relationships. Trust deteriorates, misunderstandings multiply,
productivity plummets and teams turn toxic.
Our well-regarded “Dealing
with Difficult Discussions” coaching clinic
helps you unpack what’s really going on when talk becomes tense and
feelings get fractious and try out ways you can prepare yourself for
taking the heat out of hard talks. Over 2 days we’ll take you
on a memorable journey through our unique
7-stage model and show you
a number of robust, easy-to-use tools that will help you navigate your way
through troublesome topics more confidently and practise a methodical,
step-by-step approach to resolve differences constructively.
“Excellent, well worth attending. I’ve recommended it to
several colleagues. I wanted to identify what my tendencies are when faced
with a Difficult Discussion and investigate if I am actually avoiding or
embracing them. It has provided me with much to reflect upon and I believe
it was the push I needed to reinvigorate my curiosity and confidence. I
enjoyed the facilitator’s style and being provided with ‘workable’ tools.
Thank you for a great couple of days.”
Daniel
Morris – YouthLInk Cairns
In a safe environment aimed at building your confidence as well as your
conversation toolkit
you’ll learn how to:
·
Decipher
the dynamics of difficult discussions
·
Work out
what’s going wrong in your difficult discussions
·
Identify
common mistakes we make & how to avoid them
·
Rehearse
our unique 7-stage model for difficult discussions
·
Raise
tough topics without raising so much defensiveness
·
Reduce
tension & take the heat out of difficult moments
·
Face up
to feelings – core of difficult discussions
·
Use
formulas to beat discussion blockers like blame
·
Deal
more confidently with difficult conversations
·
Start and finish
well to resolve issues and repair relationships
“Educational, beneficial and enjoyable. This clinic is
well-structured and well-paced. It offers opportunities for reflection on
your own practice, with new information about handling difficult
discussions presented visually, clearly and with practical discussion with
colleagues, a good variety of instructional methods and a great guidebook.
Bill, you are very skilled at seizing the ‘teachable moment’”
Jenny Hubble, Principal
Course Features:
Take-away a 100-page 2nd edition of our self-coaching Guide with 20 tools
and lots of tips. Practise our simple
7-stage model for dealing
with difficult discussions and work on re-scripting your own cases. Do our
Difficult Discussions Scorecard based on our 7-stage model to set
goals and develop a conversational improvement plan.
[Download Brochure for outline and
registration]
Is this right for you?
Difficult discussions come in all shapes and sizes. This clinic benefits
anyone who wants to increase their conversational mastery and learn
specific tools and techniques for handling different kinds of difficult
discussions more confidently and constructively – managers, team leaders,
committee members, project leaders, customer relations officers, community
groups, teachers, facilitators, trainers...
“Extremely
informative. I wanted to be able to construct and hold difficult
discussions without offending or putting people offside and this clinic
provided me with a high level of self-awareness in relation to my own
behaviours I can apply to both professional and private life. Scenarios
you gave helped to put a lot into context and the methods you use are
great. Thanks again, the workshop was really helpful!”
Nicole Spencer, Community Housing organisation
REGISTER NOW
On-Line, by
Email or Fax…
Pre-EASTER Savings…
Attend
with a friend for less
2-Day Clinic
including lunch, refreshments and comprehensive self-coaching Guide
General:
(Standard Fee
NFP/Schools: (Standard
Fee
·
Prices include GST… Discount applies from date of registration
·
Payment on invoice within 14 days and prior to attendance
·
Venue: Hervey Bay Hotel, Pialba; Watermark Hotel Brisbane; USC Sippy
Downs
·
Timing: 8.30 am – 4.30 pm each day
Register
on-line or use the form included in the course
Brochure
Preview tips on difficult discussions, emotional intelligence and change
in our
FactFiles and e-zine Newsletters
on-line at
thechangeforum.com…
Look forward to working with you on improving your difficult discussion
skills
–
and please pass this message on to colleagues and other contacts in your
regional networks who might be keen to get better at handling difficult
discussions more competently and confidently...
Of course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me option at
the bottom of this email. |
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Cheers…
Bill Cropper
Director - The Change Forum |
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See our full
Course Directory
for outlines of our current range of leadership & team learning
programs
Call, Email
or Enquire
On-line
All Change Forum programs also
available for delivery In-House. |
Course FEE Includes
• Self-Coaching Toolkit • Lunch &
refreshments
VENUE Central
location
REGISTER
ON-LINE
or Phone, Fax or Email |
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