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Difficult
Discussions don’t have to be daunting! Be prepared for
handling conversational challenges!! |
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Deal with difficult discussion situations more
mindfully and achieve more constructive outcomes with our
simple-to-use discussion tools and proven process! Dealing with Difficult Discussions TOWNSVILLE MAY
30-31 ~ CAIRNS JUNE
1-2 Join
us for an in-depth 2-day tour of tools and steps to help you convert
contentious conversations into constructive ones
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“A
very beneficial and worthwhile day I’d recommend to anyone who has to handle
difficult conversations as part of their role. Personally challenging with a
good balance between theoretical background and practical application with a
comprehensive and well-set out guide full of tools that will be of great
use.” Warwick
S–School Principal |
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All remaining
places at the multiple place rate Register by MAY
22 and pay just $880 (GST inc) (Schools/NFP $770) (Standard Full Fee
$1100) |
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“Well
worth it. Glad I attended. Beneficial to reflect on how to raise difficult
issues and reach resolutions. Learning practical and proven tools relevant to
‘real life’ situations very empowering.” Hamish T. Reef HQ |
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You can be a champion at handling difficult
discussions! Cope more comfortably with contentious conversations Stay
calm, even-minded and solution-focused
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What can I expect at Dealing with Difficult Discussions?
This
highly-regarded 2-day clinic explores the dynamics behind difficult
discussions and equips you with a 7-Stage Roadmap and robust,
easy-to-use tools to help you navigate through troublesome moments more
confidently. Practise a more controlled, step-by-step approach to
taking the heat out of hard talks and convert destructive confrontation into
constructive conversation. No
role plays… Just real tools practise
using your own test-case! ·
Decipher the dynamics of
difficult discussions · Avoid
common mistakes we make when talks gets tough · Start
a difficult discussion more decisively without
raising as much defensiveness · Defuse difficult
moments and learn how to handle hostility · Learn
conversation formulas to beat blocks like
intentions, blame & assumptions · Face
up to feelings – the core of difficult discussions – and use them
constructively · Apply
our unique 7-stage model to structure your next
difficult discussion |
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“Fantastic and very
beneficial. The course provided information I can use not only in the
workplace but also in my personal life. Bill kept us active both days with
hands-on activities and case-studies which were a great way of keeping
participants engaged, and the workbook is fantastically detailed – very handy
for future reference. Thanks again for a great 2 days.” Jamie K, Community Housing Review Course Outline… Download
Course Flyer… 2-Day
Clinic Fees below |
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Register by MAY 22 and pay just $880 (GST inc) (Schools/NFP $770) |
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Subscribe* and pay less… Come along with a colleague and save more! STANDARD FEES 2-DAY Clinics: [ Full Fee (GST inc) $1100 ]
General*: Single $990 or save more with
just $1760 for 2…
NFP/Schools*: Single $825 or save more with just
$1540 for 2… 1-DAY Clinics: [ Full Fee (GST inc) $660 ]
General*: Single $550 or save more with
just $1045 for 2…
NFP/Schools*: Single $495 or save more with just
$935 for 2… Register
first, pay on invoice… ·
Subscribe*
to be eligible for discount or standard fee
applies (can do with registration) ·
Prices include GST… Payment on invoice within 14 days and prior to
attendance ·
Small groups, average 6-8 (max 12) – a safe place to practise ·
Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments ·
Venue: Seagulls Resort Townsville; Rydges Cairns; other CBD venues advised
on registration ·
Timing: 9.00am – 4.30 pm Day 1 & 8.30 am – 4.30 pm Day 2 |
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CALL
07-4068 7591… Register On-line or EMAIL completed Form Subscribe
or Connect |
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Enquire about an in-house
program for your leader group or team Individual and small group coaching
on request YES!
All Change Forum programs can be delivered IN-HOUSE. So if dates don’t suit or you’d like to
incorporate this program or one of our many clinics into your teambuilding or
leadership development initiatives, contact us direct or through our on-line enquiry form to discuss ways we can help. |
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Review outlines
of our full range of leadership, culture change and teambuilding clinics in The Change Forum Course Directory. For other
programs and dates check our on-line Course Calendar for updates I look forward to working with
you or your staff at this practical, down-to-earth clinic –
and please forward this message on to others you know who
might also be keen to lift their conversational leadership to the next level. |
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Cheers… Bill Cropper |
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