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…a roadmap & tools for taking the heat out of hard talks |
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CAIRNS
MAY 15-16
BRISBANE
JUNE 5-6 MACKAY
JUNE 17-18
Still places ~ Mates rates for MAY ~ register
NOW
Call 07-4068 7591 or Register
on-line
For other Dates see our
2014 Course Calendar |
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Every leader needs to be able to manage confrontation – and
confidently, mindfully and skilfully does best! Challenging and
contentious conversations arise all too often and they test even the best
of us – leaving us feeling anxious, dissatisfied, exhausted and even
distressed… wondering ‘what went wrong’ and ‘how could we have handled
this better!’
Take the heat out of hard talks and resolve differences more
mindfully with the help of a unique 7-stage model and set of
easy-to-use conversation tools that can make a real difference to
every challenging situation you face and greatly benefit your leadership
success.
There are still places available to join our next
“Dealing with DIFFICULT DISCUSSIONS” clinic
in
CAIRNS
on
MAY 15-16 to try
out these tools for yourself…
Course outline
follows,
Register on-line
or CALL us on 07-4068 7591.
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… Next
in CAIRNS ~ Trio of 1-day Clinics for leaders …
Positive Performance Conversations
– June 16
The Emotionally Intelligent Leader
– June 17
Social Intelligence: EI in Teams – June 18
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Difficult conversations cause much conflict and workplace
stress. Poorly handled or avoided, they detract from performance and
erode work relationships. Trust deteriorates, misunderstandings multiply,
productivity plummets and teams turn toxic.
Our well-regarded “Dealing with Difficult Discussions”
coaching clinic
helps you unpack what’s really going on when talk becomes tense
and feelings get fractious and try out ways you can prepare yourself for
taking the heat out of hard talks.
“Extremely informative. I wanted to be able to construct and
hold difficult discussions without offending or putting people offside and
this clinic provided me with a high level of self-awareness in relation to
my own behaviours I can apply to both professional and private life.
Scenarios you gave helped to put a lot into context and the methods you
use are great. Thanks again, the workshop was really helpful!”
Nicole Spencer, Community Housing organisation
Over 2 days we’ll take you on a memorable journey through our unique
7-stage model and show you
a number of robust, easy-to-use tools that will help you navigate your way
through troublesome topics more confidently and practise a methodical,
step-by-step approach to resolve differences constructively. In a safe
environment aimed at building your confidence as well as your conversation
toolkit
you’ll learn how to:
·
Decipher
the dynamics of difficult discussions
·
Work out
what’s going wrong in your difficult discussions
·
Identify
common mistakes we make & how to avoid them
·
Rehearse
our unique 7-stage model for difficult discussions
·
Raise
tough topics without raising so much defensiveness
·
Reduce
tension & take the heat out of difficult moments
·
Face up
to feelings – core of difficult discussions
·
Use
formulas to beat discussion blockers like blame
·
Deal
more confidently with difficult conversations
·
Start and finish
well to resolve issues and repair relationships
“Educational, beneficial and enjoyable. This clinic is
well-structured and well-paced. It offers opportunities for reflection on
your own practice, with new information about handling difficult
discussions presented visually, clearly and with practical discussion with
colleagues, a good variety of instructional methods and a great guidebook.
Bill, you are very skilled at seizing the ‘teachable moment”
Jenny Hubble, Principal
Course Features:
Take-away a 100-page self-coaching Guide with 20 tools and lots of tips.
Practise our simple
7-stage model for dealing
with difficult discussions and work on re-scripting your own cases. Do our
Difficult Discussions Scorecard based on our 7-stage model to set
goals and develop a conversational improvement plan.
[Download Brochure for outline and
registration]
Is this right for you?
Difficult discussions come in all shapes and sizes. This clinic benefits
anyone who wants to increase their conversational mastery and learn
specific tools and techniques for handling different kinds of difficult
discussions more confidently and constructively – managers, team leaders,
committee members, project leaders, customer relations officers, community
groups, teachers, facilitators, trainers...
“Excellent, well worth attending. I’ve recommended it to
several colleagues. I wanted to identify what my tendencies are when faced
with a Difficult Discussion and investigate if I am actually avoiding or
embracing them. It has provided me with much to reflect upon and I believe
it was the push I needed to reinvigorate my curiosity and confidence. I
enjoyed the facilitator’s style and being provided with ‘workable’ tools.
Thank you for a great couple of days.”
Daniel Morris – YouthLInk Cairns
REGISTER NOW
On-Line, by
Email or Fax…
MATES rates for MAY…
Attend with a Friend for Less…
General:
(Standard Fee
NFP/Schools: (Standard
Fee
2-Day Clinic including lunch, refreshments and comprehensive self-coaching
Guide
·
Prices include GST… Discount applies from date of registration
·
Payment on invoice within 14 days and prior to attendance
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Venue: Rydges Tradewinds Hotel, Esplanade Cairns
·
Timing: 8.30 am – 4.30 pm each day
Register
on-line or download and FAX/EMAIL completed
form
Preview tips on difficult discussions, emotional intelligence and change
in our
FactFiles and e-zine Newsletters
on-line at
thechangeforum.com…
Look forward to working with you on improving your difficult discussion
skills
–
and please pass this message on to colleagues and other contacts in your
regional networks who might be keen to get better at handling difficult
discussions more competently and confidently...
Of course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me option at
the bottom of this email. |
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Cheers…
Bill Cropper
Director - The Change Forum |
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See our full
Course Directory
for outlines of our current range of leadership & team learning
programs
Call, Email
or Enquire
On-line
All Change Forum programs also
available for delivery In-House. |
Course FEE Includes
• Self-Coaching Toolkit • Lunch &
refreshments
VENUE Central
location
REGISTER
ON-LINE
or Phone, Fax or Email |
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