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...also our 1-day fast-track Tackling TOUGH
TALKS: JULY 16 tools & tips to cope
more confidently with contentious conversations...  |
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Hi – Bill
Cropper here with a reminder that there’s still a couple of discount
places available at our 1-day Tackling TOUGH TALKS fast-track
clinic on my home-turf in CAIRNS JULY 16 for those who can’t
find time for our full 2-day Dealing with DIFFICULT DISCUSSIONS clinic which is coming up
in CAIRNS August 13-14 (also Sunshine Coast Uni July 29-30, Brisbane Aug 18-19 and Townsville
Sept 1-2). And for those whose particular
challenges are performance conversations, our 1-day master class POSITIVE PERFORMANCE Conversations is
coming up in CAIRNS SEPT 4 ò See
my latest article on some ways to navigate through difficult discussions in Ten Top Tips to Tackle Tough Talks |
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All teams have difficult moments, times we have to confront
issues when people disagree over priorities, cross lines, ignore rules,
don’t do what they promise, or behave in ways that upset the team or
destabilise morale. Are any of these situations bugging you at the moment? Take the heat out of hard talks with the help of our unique 7-stage model and
a set of easy-to-use conversation tools for navigating your way round
troublesome topics a make every challenging situation you’re likely to face a
bit more manageable. For
other locations, dates and courses, see our updated on-line Course Calendar. If you want to run a Difficult
Discussions clinic in-house or want more information on our Conversational, Emotional Intelligence, Culture Change or Working Better Together programs, just call me on 07-4068 7591 or enquire
on-line… And
please pass this message on to colleagues and other contacts in your networks
who might be keen to get better at handling difficult discussions more
competently and confidently... Cheers, Bill Review
Course Outline… Download Course Flyer… Details & Fees below “I
wanted to feel confident dealing with sensitive matters - this workshop gives
you tools so you feel equipped to handle a variety of difficult conversations.
I feel like you’ve helped me develop more in one day than I would in years of
testing the waters myself.” Andy
B. Mackay Regional High School |
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…I’ll
also be back in Tropical North Queensland soon after with a few of our most
popular leadership coaching clinics… |
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Also coming up from The Change Forum… |
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Dealing
with Difficult Discussions and
its fast-track companion, Tackling TOUGH TALKS take
you through our unique 7-stage model that explores the
dynamics behind difficult discussions and equips you with robust, easy-to-use
tools to help you practise a more methodical, step-by-step approach to
resolving differences when talks get tense and feelings get fractious.
In a safe environment, you’ll learn how to: ·
Decipher
the dynamics of difficult discussions ·
Work
out what’s going wrong in your difficult discussions ·
Identify
common mistakes we make & how to avoid them ·
Deploy
our 7-stage model to plan and structure difficult discussions ·
Raise
tough topics without raising so much defensiveness ·
Reduce
tension & take the heat out of difficult moments ·
Face
up to feelings – core of difficult discussions ·
Use
formulas to beat discussion blockers like blame ·
Start
and finish well to resolve issues and repair relationships "I
wanted to handle my own - and other's reactions - better during difficult
discussions. This course was excellent and very useful with a good presenter
and good tools to help me manage difficult situations. It was well structured
and the guidebook is a great tool for reference and further learning." Robyn
R Transport & Main Roads Course Features
you’ll find useful...
·
Bring
along and re-script your own difficult discussion cases to work on ·
Take-away
a full version of our 100-page self-coaching guide with lots of tools and
tips ·
Do the Difficult Discussions
Scorecard based on our 7-stage model ·
Try-out selected tools and approaches
to build confidence for situations back-at-work
·
Set goals and develop a personal
conversation improvement plan |
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REGISTER NOW On-Line, by Email or Fax… Attend with a Friend & Save… Multiple
Places for less… Standard 2-Day Fee (GST inc):
$825… NFP/Schools $693 Discount:* General $770 single
or 2 places $1496… NFP/Schools:
$660pp Standard 1-Day Fee (GST inc):
$495… NFP/Schools $451 Discount:* General $451
single or 2 places $858…
NFP/Schools: $410pp * Discounts apply for Past
Participants, Mail-List Members & LinkedIn Connections * Subscribe here OR Arrange participant subscription on registration Register first, pay on invoice ·
Prices include GST… Discount applies from date of
registration – *Subscribe here ·
Validated email address or LinkedIn connection for Participant
required to secure discount ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Rydges Tradewinds Hotel Cairns ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day CALL 07-4068 7591… Register
on-line or FAX/EMAIL
completed form Connect
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Preview tips on difficult
discussions, performance conversations, emotional intelligence and change in
our FactFiles and e-zine Newsletters on-line at thechangeforum.com…
Look
forward to working with you on honing your tough-talk skills –
and please pass this messages on to colleagues and other contacts in
your regional networks who might be keen to get better at handling hard talks
more competently and confidently... Look forward to
working with you on improving your difficult discussion skills…
Of course, if you
don’t want further updates about our range of professional development
offerings, please see the remove-me option at the bottom of this email. Cheers…
Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>> Why not let others know... Please forward
to colleagues and
friends
>>> Subscribe to our
mail lists |
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