Learn to cope more confidently with uncomfortable conversations

Deal with disruptive emotions – stay calm, collected and controlled

Read about  Staying Connected in difficult conversations &

Give your conflict-navigation skills a pre-Chrissy polish!

BRISBANE DEC 1-2 (also FEB 23-24)

HERVEY BAY NOV 10-11   SUNSHINE Coast NOV 28-29

TOOWOOMBA FEB 14-15 

“Well worth attending. As a supervisor, it was beneficial for me to reflect on my own role in how to raise difficult issues with staff and reach amicable resolutions. Learning real, practical and proven tools relevant to ‘real life’, often stressful situations was very empowering... I’m glad I attended.” Hamish T. Reef HQ

Call Now 07-4068 7591 or Reserve your place On-line

Put this 2-day clinic on your to-do list & recharge your conversational leadership toolkit

What’s Dealing with Difficult Discussions about?

BRISBANE Dec 1-2 & Feb 23-24, SUNSHINE Coast Nov 28-29, HERVEY BAY Nov 10-11, CAIRNS Nov 3-4, TOWNSVILLE Nov 15-16, TOOWOOMBA Feb 14-15

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, Difficult Discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

This highly-regarded 2-day clinic explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and set of robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to taking the heat out of hard talks and convert destructive confrontation into constructive conversation. 

·         Decipher the dynamics of difficult discussions

·         Avoid common mistakes we make when talks gets tough

·         Start a difficult discussion more decisively without raising as much defensiveness

·         Defuse difficult moments and learn how to handle hostility

·         Learn conversation formulas to beat blocks like intentions, blame & assumptions

·         Face up to feelings – the core of difficult discussions – and use them constructively

·         Apply our unique 7-stage model to structure your next difficult discussion

“Fantastic and very beneficial. The course  provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference . Thanks again for a great 2 days.” Jamie K, Community Housing

Review Course Outline… Download Course Flyer… 2-Day Clinic Fees as below

ò Read about getting difficult conversations off to a Better Start

REGISTER NOW On-Line, by Email or Call 07-4068 7591

Come along with a colleague & save… 2 Places for less…

    2-DAY Clinic:           [ Full Fee (GST inc):  $880pp ]

          General*:           Single $825 or $1575 for 2 places/clinics

          NFP/Schools*:   Single  $726 or $1375 2 places/clinics

    1-DAY Clinic:           [ Full Fee (GST inc):  $550pp ]

          General*:           Single $495 or $924 for 2 places/clinics

          NFP/Schools*:   Single  $451 or $880 for 2 places/clinics

Register first, pay on invoice…

·         Subscribe* to be eligible for discount or full fee applies (can do with registration)

·         Prices include GST… Payment on invoice within 14 days and prior to attendance

·         Small groups, average 6-8 (max 12) – a safe place to practise

·         Venues: Wellington Apartment Hotel E. Brisbane; other CBD venues advised on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form

Connect  or Subscribe

…Enquire about an in-house program for your leadership group…

…individual and small group coaching on request...

For other programs & dates check our on-line Course Calendar for updates

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Review outlines of our full range of leadership, culture change and teambuilding clinics in The Change Forum Course Directory.  Background Articles, Newsletter back-issues and informational FactFiles are available for free download to subscribers to our website.  Regular updates to our schedule of public programs posted to our on-line course Calendar.

Look forward to working with you or your staff at one of our practical, down-to-earth clinics – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.

Cheers…

Bill Cropper

Director - The Change Forum

P.S. [ If you’d prefer not to receive further updates from The Change Forum, there’s a Remove link below. ]

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

REGISTER ON-LINE

or Phone, Fax or Email

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