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What
are YOU like in Difficult Conversations? Handling yourself well in
the midst of confrontation is
a challenge most of us want to be better at! Recent surveys suggest we spend on
average more than 5-7 hours per week dealing with disagreement and difficult
issues. Don’t
let contentious conversations distract your focus at work! Optimise
this time and increase your chances of achieving more constructive outcomes
with our simple-to-use discussion tools and proven process! |
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Dealing
with Difficult Discussions #7% less for 7
days! Register by JULY
19! BRISBANE Aug
3-4 & Nov 29-30 TOOWOOMBA Aug
7-8 CAIRNS Sept
7-8 HERVEY BAY Sept
13-14 MACKAY Oct 18-19 In-depth
2-day tour of tools and steps to help you convert conflict and argument into
constructive conversation |
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· Learn
how to cope more confidently with uncomfortable conversations · Deal
with disruptive emotions and stay calm, collected and controlled · Discover
ways to defuse difficult moments and handle hostility · Face
up to feelings and use them constructively · Start
difficult discussions without raising so much defensiveness |
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“A
most valuable experience! A really worthwhile program with practical,
realistic examples and the guidebook is great!” Stephanie
J. John Paul College Review Course Outline Download Course Flyer
Register
on-line *Add-on
phone-coaching top-up if you register by JULY 25 (details
below) PLUS! Pay 7% less
if your register by JULY 19! |
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De-Blaming your Difficult Discussions
Saying things in blaming
ways sparks argument and defensiveness. Before you know it, you're both
committed more to blame-blasting than to finding
solutions. So
much wasted time is taken up with blame and fault-finding - you need to move
past that to make real headway in a difficult discussion Keeping difficult
discussions blame-free can help avoid getting bogged down in fractious
feelings and feckless finger-pointing and dampen down defensiveness and
negatively charged emotions. It’s one of the many tools
and tips we touch on in our Dealing with Difficult Discussions clinic to
take some of the heat out of hard talks. Resolve differences and repair
relationships using our unique 7-Stage Roadmap that can make a
real difference in challenging or uncomfortable conversation situations you face.
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“A
very beneficial and worthwhile day I’d recommend to anyone who has to handle
difficult conversations as part of their role. Personally challenging with a
good balance between theoretical background and practical application with a
comprehensive and well-set out guide full of tools that will be of great
use.” Warwick S–School Principal |
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#7% less for 7
days! Register by bed-time JULY 19! Dealing with Difficult Discussions BRISBANE
Aug 3-4 & Nov 29-30 TOOWOOMBA
Aug 7-8 TOWNSVILLE
Aug 10-11 ROCKHAMPTON Aug 14-15 CAIRNS Sept 7-8 HERVEY BAY Sept
13-14 MACKAY
Oct 18-19 No role plays… Just
real tools practise using your own test-case! Download Course Flyer …Pricing and Registration details below |
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Have
a particular tough talk you’d like help with one-on-one? Register
by JULY 25 to get a FREE personal 1-hour phone-coaching
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“Fantastic
and very beneficial. This course has provided information I can use not only
in the workplace but also in my personal life...the workbook is fantastically
detailed for future reference. Thanks for a great 2 days.” Jamie
K, Community Housing |
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#7% less for 7
days! Register by
bed-time JULY 19! Subscribe* to pay less… Come along with a
colleague and save more! Practical tools, practical
sessions using your own examples – no role plays Relaxed, small-group environment, fully catered plus FEE INCLUDES… · 100 page
self-directed Toolkit to guide your back-at-work practice · BONUS*: One-hour
FREE phone coaching top-up (optional)! (Value $250)  2-DAY Clinics: [ Full Fee (GST inc)
General*: Single NFP/Schools*: Single $880 $ or save more with just $1650 for 2 ($825 pp) 1-DAY Clinics: [ Full Fee (GST inc)
General*: Single
NFP/Schools*:
Single $495 or save more with just $935 for 2 ($467 pp) Register first, pay
on invoice ·
#7% Discount offer
applies to single general registrations only – other lower discount prices
excluded ·
Subscribe*
to be eligible for
discount or full fee applies (can do with registration) ·
Bonus* 1-hour
coaching by phone
post-workshop is optional – must be
within 30 days of the clinic ·
Prices include GST… Payment on invoice within 14 days and prior
to attendance ·
Small groups, average 6-8 (max 12) – a safe place to practise ·
Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and
refreshments ·
Venue: Wellington Apartment Hotel E. Brisbane; Other CBD venues advised
on registration ·
Timing: 8.30 am - 4.30 pm each day
Subscribe
or Connect |
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Ask us about running in-house
programs for your leader groups or teams
For other
programs &
dates check our on-line Course Calendar for updates |
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More on Difficult
Discussions, Emotional Intelligence, Mindfulness
and other change, leadership and team topics, available on-line at www.thechangeforum.com.
I look forward to working
with you or your staff at this practical, down-to-earth clinic –
and please forward this message on to others you know who
might also be keen to lift their conversational leadership to the next level. |
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Cheers… Bill Cropper |
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