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a roadmap & tools to convert destructive confrontation into constructive
conversation |
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Do you do any of
these? Often
it’s little things that trip us up and a few adjustments to what we say or
how we approach a tough talk can make all the difference. Our 2-day Dealing
with Difficult Discussions clinic is packed
with useful tips and tools to help you handle contentious conversations with
more confidence... “A very
well-presented program with an excellent resource book. The entire program
held my interest and I learned an incredible amount from every segment about
how to have those difficult conversations without making the situation worse
and approach them in a calmer, more productive way.” Lesley
W. Gold Coast Health ò See ways to navigate through difficult discussions in Ten Top Tips to Tackle Tough Talks |
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Dealing with Difficult Discussions – 2-day coaching clinic Contentious, fierce, difficult or just plain troublesome – so many conversations veer into territory we’d
prefer to avoid, testing our patience, resilience and resolve – leaving many
of us wondering what went wrong, how we ended up there in the first place,
and what we can possibly do now to recover spirits, restore harmony and
repair damage done… Dealing
with Difficult Discussions is
rarely in anyone’s job description yet coping with them is something
we all need to learn how to do better. Take the heat
out of hard talks and resolve differences more mindfully with the help of a
unique 7-stage model and set of easy-to-use conversation tools that can make
a real difference to every challenging situation you face and greatly benefit
your leadership success. "I wanted to
handle my own - and other's reactions - better during difficult discussions.
This course was excellent and very useful with a good presenter and good
tools to help me manage difficult situations. It was well structured and the
guidebook is a great tool for reference and further learning." Robyn R Transport and Main Roads. Dealing
with Difficult Discussions takes
you on a memorable journey through our unique 7-stage model that explores
the dynamics behind difficult discussions and equips you with
robust, easy-to-use tools to help you navigate your way through troublesome
topics more confidently and practise a methodical, step-by-step approach to
resolve differences constructively. Over
2-days, we unpack what’s really going on when talk becomes tense and feelings
get fractious and try out ways you can prepare yourself for taking the heat
out of hard talks. In a safe
environment aimed at building your confidence as well as your conversation
toolkit you’ll learn how to: ·
Decipher the
dynamics of difficult discussions ·
Work out what’s
going wrong in your difficult discussions · Identify
common mistakes we make & how to avoid them ·
Raise tough
topics without raising so much defensiveness ·
Reduce tension
& take the heat out of difficult moments · Face
up to feelings – core of difficult discussions · Use
formulas to beat discussion blockers like blame ·
Deal more confidently
with difficult conversations · Start
and finish well to resolve issues and repair relationships · Rehearse
our unique 7-stage model for difficult discussions “Well worth
attending. A dedicated and approachable session leader, good practical
involvement and the guide book is an excellent resource to refer back to.
Learning real, practical and proven tools relevant to ‘real life,
often stressful situations was very empowering. Thanks again for the course.
I appreciated your input and guidance and I’m glad I attended.” TH - Reef HQ Aquarium Townsville Review
Course Outline… Download Course Flyer…
2-Day Clinic Fees below Course
Features: Take-away a 100-page 2nd edition of our self-coaching
guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with
difficult discussions and work on re-scripting your own cases. Do our Difficult
Discussions Scorecard based on the 7-stage model to set goals and develop
a conversational improvement plan. Is
this right for you? Difficult discussions come in all shapes
and sizes. This clinic benefits anyone who wants to increase their
conversational mastery and learn specific tools and techniques for handling
different kinds of difficult discussions more confidently and constructively
– managers, team leaders, committee members, project leaders, customer
relations officers, community groups, teachers, facilitators, trainers... |
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REGISTER NOW On-Line, by Email or Fax… Subscribe to Save*… Mail-list Members & LinkedIn colleagues pay less… Standard 2-Day Fee (GST inc):
$825… NFP/Schools $693 Discount:* General $770 single or 2 places $1496… NFP/Schools:
$660pp Standard 1-Day Fee (GST inc):
$528… NFP/Schools
$451 Discount:* General $462 single or 2 places $880…
NFP/Schools: $410pp ––––––––––––––––––––––––––––––––––––––––––––––––––––– Register first, pay on invoice… Subscribe here OR Confirm subscription
on registration ·
Prices include GST… Discount applies from date of
registration ·
Validated email address or LinkedIn connection for Participant
required to secure discount* ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Urban Brisbane, Hervey Bay Hotel, Sunshine Coast Uni, other
CBD venues to be advised ·
Inclusions: Light lunch, refreshments and comprehensive self-coaching
Guide ·
Timing: 8.30 am - 4.30 pm each day CALL 07-4068 7591… Register
on-line or FAX/EMAIL
completed form Connect
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All Change Forum clinics are
practical, challenging and stimulating. Those who’ve been
along to other Change Forum programs know that Bill takes a down-to-earth
approach and creates a relaxed, engaging, safe and FUN environment for
learning. Here’s 5 reasons to choose a Change Forum clinic... · Solid
learning in a safe, small group environment · Practical
tools & frameworks for back-at-work action · Down-to-earth,
hands-on and relevant · Comprehensive,
easy-to-follow self-coaching guides · Serious
fun and fantastic facilitation “I
think everyone should attend a PD like this one – you’ve helped me develop
more in one day than I would have in years of testing the waters myself.” Andy
B, Mackay Northern Beaches SHS All Change Forum programs
can be delivered IN-HOUSE. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to
discuss ways we can help. For
some background articles and tips on all kinds of conversations at work,
see back issues of Conversational Coaching e-zine CC
E-News – read on-line or
download and share with colleagues, staff and friends… Look
forward to working with you on improving your difficult discussion
skills – and please feel free to forward this message to other
contacts in your region and broader networks who might want to handle
difficult discussions more competently and confidently… Of
course, if you don’t want further updates about our range of
professional development offerings, please see the remove-me option
at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team learning
programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>> Why not let others know... Please forward
to colleagues and
friends
>>> Subscribe to our
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You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
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>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<< © The Change Forum 2015 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
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