Dealing with Difficult Discussions

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…a roadmap & tools to resolve differences more mindfully

Final Call for BRISBANE MARCH 10-11

Turn down the heat that fuels argument, blame & defensiveness

and switch destructive confrontation for constructive conversation

( 07-4068 7591 now to secure your place!

Also Positive Performance Conversations

Deliver difficult feedback and inspire

improved performance with consideration and confidence

BRISBANE MARCH 18

How to start a difficult discussion or raise a contentious issue without inflaming a situation further, is one of the most common challenges people bring up in our Difficult Discussions clinics.

Common conversational errors we make as we try to bring up troublesome topics are hurdles that stall us right from the start and we don’t even see how we put them there all by ourselves to begin with! Starting a difficult discussion cleanly, without blame and without raising too much defensiveness takes thought, planning and preparation. That’s where our Dealing with Difficult Discussions clinic can help…

Ü Read about Getting your Difficult Discussion off to a better beginning

Do you want to make a better start to your next difficult conversation?

Dealing with

Difficult Discussions

BRISBANE MAR 10-11

TOOWOOMBA Apr 26-27

SUNSHINE COAST May 16-17

“A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

~ REGISTER On-line or CALL 07-4068 7591 ~

“Gives you tools so you feel more equipped to handle a variety of difficult discussions. A light-bulb moment was how crucial starting a difficult conversation is using objective language. I think everyone should attend a PD like this one – you’ve helped me develop more in one day than I would have in years of testing the waters myself.” Andy B, Mackay Northern Beaches SHS

Also in BRISBANE in March….

Positive Performance Conversations

BRISBANE MARCH 18

How can I get through to difficult performers in more positive, constructive ways?

5 footings and frameworks to tackle poor performance more positively and competently

and build confidence to give difficult feedback in constructive ways

Review Course Outline… Download Course Flyer… 1-Day Clinic Fees as below

MINDFUL Leadership in Action

BRISBANE MARCH 15

BUNDABERG April 22 SUNSHINE COAST May 23

Many leaders are looking for balance amid chaos, stress and demands of work…

Is this your year for living more mindfully?

1-day brain-training clinic to improve attention and focus and reduce leader-stress

Review Course Outline… Download Course Flyer… 1-Day Clinic Fees as below

Do you want to be able to handle disruptive emotions better

and stay cool, calm and collected when opinions differ and talk becomes tense?

Dealing with Difficult Discussions explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use discussion tools to help you navigate your way through those troublesome moments more confidently and unpack what’s really going on when talk becomes tense and feelings get fractious. Over 2 full days you will practise a more controlled, step-by-step approach to taking the heat out of hard talks and convert destructive confrontation into constructive conversation. Topics we cover help you:

· Decipher the dynamics of difficult discussions and use this to structure your talk

· Identify common mistakes we make when talks gets tough and how to avoid them

· Start a difficult discussion more decisively without raising as much defensiveness

· See the 3-part structure of all difficult discussions

· Try out tips to defuse difficult moments

· Learn conversational formulas to beat blockers like intentions, blame & assumptions

· Face up to feelings – the core of difficult discussions – and use them constructively

· Rehearse our unique 7-stage model for dealing with difficult discussions

“Well worth attending. Learning real, practical and proven tools relevant to ‘real life, often stressful situations was very empowering. A dedicated and approachable session leader, good practical involvement and the guidebook is an excellent resource to refer back to. I’m glad I attended.”

TH, Reef HQ Townsville

Review Course Outline… Download Course Flyer… 2-Day Clinic Fees as below

Small Groups – a safe place to practise… Reserve 2 places for less…

Ü Difficult Discussions 2-day clinic… (Full Fee - $825 pp)

General: Single $792… 2 places $1540 NFP/Schools: Single $693… 2 places $1353

Ü 1-day clinics… (Full Fee - $550 pp)

General: Single $495… 2 places $924 NFP/Schools: Single $440… 2 places $840

· Small groups, average 6-8 (max 12) – a safe place to practise

· Prices include GST… Payment on invoice within 14 days and prior to attendance

· Subscribe* to be eligible for discount or standard fee applies (Can do with registration)

· Inclusions: Tuition, self-coaching Guide/Toolkit, Lunch and refreshments

· Venue: Wellington Apartment Hotel East Brisbane; Other CBD venues advised on registration

· Timing: Session hours: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register ON-Line or EMAIL completed form

All Change Forum programs can be delivered IN-HOUSE. So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see our FactFiles, Articles, and back issues of our Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills – and please forward this message on to staff, colleagues and other contacts in your broader networks who might want to handle difficult discussions more competently and confidently…

Of course, if you don’t want further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

Bill Cropper - Director

Mob:

Tel:

Fax:

Email:

Web:

+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

billc@thechangeforum.com

www.thechangeforum.com

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for outlines of our current range of leadership & team learning programs

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All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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