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BRISBANE March 10-11 TOOWOOMBA April 28-29 MAROOCHYDORE May 19-20 ...Deal
with disruptive emotions and stay calm, cool and collected? “Well
worth attending. As a supervisor, it was beneficial for me to reflect on my
own role in how to raise difficult issues with staff and reach amicable
resolutions. Learning real, practical and proven tools relevant to ‘real
life’, often stressful situations was very empowering... I’m glad I
attended.” Hamish T. Reef HQ Learn how our unique
roadmap & tools can help you convert destructive
confrontation into constructive conversation ò Read
about Staying Connected in
difficult conversations Register On-line or CALL 4068 7591…
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A
very well-presented program with an excellent resource book. The entire program
held my interest and I learned an incredible amount from every segment about
how to have those difficult conversations without making the situation worse
and approach them in a calmer, more productive way.” Lesley
W. Gold Coast Health Poorly handled, difficult
discussions erode relationships, multiply
misunderstandings, detract from performance, turn teams toxic and create even
more protracted conflict in workplaces. “Dealing
with Difficult Discussions” takes you on a memorable
2-day journey through a unique 7-Stage Roadmap with robust,
easy-to-use tools that can help you navigate your way through troublesome
topics more confidently and practise a methodical, step-by-step approach to
resolve differences constructively. In a safe environment aimed at building
your confidence as well as your conversation toolkit you’ll learn how to: ·
Decipher the
dynamics of difficult discussions ·
Work out what’s
going wrong in your difficult discussions · Identify
common mistakes we make & how to avoid them · Rehearse
our unique 7-stage model for difficult discussions ·
Raise tough
topics without raising so much defensiveness ·
Reduce tension
& take the heat out of difficult moments · Face
up to feelings – core of difficult discussions · Use
formulas to beat discussion blockers like blame ·
Deal more confidently
with difficult conversations · Start
and finish well to resolve issues and repair relationships Review
Course Outline… Download Course Flyer… Register On-line
“Regardless of the amount of experience you have, you can
always learn to do things better. I wanted to be confident I could choose the
right language to deal with difficult discussions. This program made me
reflect more and acknowledge my contribution to difficult discussions.”
Karen P. Trinity Bay SHS. |
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Also coming up from The Change Forum…
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All our clinics are practical,
challenging and stimulating. Those who’ve been along to
other Change Forum programs know that Bill takes a down-to-earth approach and
creates a relaxed, engaging, safe and FUN environment for learning. Here’s
5 reasons to choose a Change Forum clinic... ·
Solid learning in a safe, small group
environment ·
Practical tools & frameworks for
back-at-work action ·
Down-to-earth, hands-on and relevant ·
Comprehensive, easy-to-follow
self-coaching guides ·
Serious fun and fantastic facilitation Enquire on-line,
see our on-line Calendar & Directory for other courses, dates &
locations |
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REGISTER NOW On-Line or by Email… Small group environment… Attend with a
friend for less… General: 2-day clinic: Single $792 or $1540 for 2… NFP/Schools: 2-day clinic: Single $693 or
$1353 for 2 [Full Fee (GST inc):
$825 pp] ·
Small groups, average 6-8 (max 12) – a safe place to practise ·
Prices include GST… Payment on invoice within 14 days
and prior to attendance ·
Subscribe* to be eligible for
discount or standard fee applies (can do with registration) ·
Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and
refreshments ·
Venue: Wellington Apt Hotel, Kangaroo Pt; Maroochydore & other
CBD venues on enquiry ·
Timing: 8.30 am – 4.30 pm each day Register
on-line, EMAIL
completed form or
CALL 07-4068 7591 Subscribe
or Connect |
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All Change Forum programs
can be delivered IN-HOUSE. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, contact us direct or through our on-line
enquiry form to
discuss ways we can help. Preview
tips on difficult discussions, performance conversations, emotional
intelligence and more in our on-line FactFiles and e-zine Newsletters
at www.thechangeforum.com…
Look
forward to working with you on improving your difficult discussion skills –
and please feel free to forward this message to other contacts you have in
your region or networks who want to handle difficult discussions more
competently and confidently... Either
way, your help in sharing this information with
staff, colleagues, associates and your wider management, HR and regional
networks always greatly appreciated. You can forward on this message or
share through Facebook and LinkedIn... |
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Cheers… Bill Cropper Director - The
Change Forum PS:
If you’d prefer not to receive further information,
articles or updates about our range of professional development
offerings – please see the remove option at the bottom of this email. |
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