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…a roadmap
& tools to convert destructive confrontation into constructive conversation |
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Get on top of tough talks
– conversation tools every leader needs Still Places... BRISBANE August 7-8 SUNSHINE COAST Uni July 29-30 ~ TOOWOOMBA Oct 20-21 Register On-line by Email or Fax ~ Also In-House on Request “Excellent, well worth
attending. I wanted to investigate if I am actually avoiding or embracing
difficult discussions… A great couple of days that provided ‘workable’ tools
and much to reflect upon… it was the push I needed to reinvigorate my
curiosity and confidence.”
Daniel M. Cairns youth
organisation |
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What’s a Difficult Discussion for you? What
do you do when contention, dissension or disruptive behaviour
are getting out of hand? Leaders are expected to be
able to pour oil on troubled waters – whatever the nature of that might be…
But how many of us can really accomplish this with ease? From what we hear,
most of us feel challenged by these sorts of situations and often say we wish
we’d been able to handle them better. “Regardless
of the amount of experience you have, you can always learn to do things
better. I wanted to be confident I could choose the right language to deal
with difficult discussions. This program made me reflect more and
acknowledge my contribution to difficult discussions.”
Karen P. Trinity Bay SHS
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…Also in BRISBANE… Positive Performance Conversations – July 31 Mindful Leadership in Action – Aug 19 Social Intelligence in Teams – Aug 26-27 ** Register by JULY 31 for
10% less than standard early fee ** CALL 4068 7591… Register On-line… or by Email or Fax
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“Dealing
with Difficult Discussions” takes you on a memorable
journey over 2 very full days through a unique 7-stage model with robust,
easy-to-use tools that can help you navigate your way through troublesome
topics more confidently and practise a methodical, step-by-step approach to
resolve differences constructively. We unpack what’s really going on when
talk becomes tense and feelings get fractious and try out ways you can
prepare yourself for taking the heat out of hard talks. In a safe
environment aimed at building your confidence as well as your conversation
toolkit you’ll learn how to: ·
Decipher the
dynamics of difficult discussions ·
Work out what’s
going wrong in your difficult discussions ·
Identify common
mistakes we make & how to avoid them ·
Rehearse our
unique 7-stage model for difficult discussions ·
Raise tough
topics without raising so much defensiveness ·
Reduce tension
& take the heat out of difficult moments ·
Face up to
feelings – core of difficult discussions ·
Use formulas to beat
discussion blockers like blame ·
Deal more confidently
with difficult conversations ·
Start and finish well
to resolve issues and repair relationships “A
very well-presented program with an excellent resource book. The entire
program held my interest and I learned an incredible amount from every
segment about how to have those difficult conversations without making the
situation worse and approach them in a calmer, more productive way.”
Lesley
W. Gold Coast Health Course
Features: Take-away a 100-page 2nd edition of our self-coaching
guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with
difficult discussions and work on re-scripting your own cases. Do our Difficult
Discussions Scorecard based on our 7-stage model to set goals and develop
a conversational improvement plan. [Outline
and registration on-line] Is
this right for you? Difficult discussions come in all
shapes and sizes. This clinic benefits anyone who wants to increase their
conversational mastery and learn specific tools and techniques for handling
different kinds of difficult discussions more confidently and constructively
– managers, team leaders, committee members, project leaders, customer
relations officers, community groups, teachers, facilitators, trainers... “A really
well-structured program with good content that introduced me to ideas and
reasons why conversations can go so terribly wrong. It made me look at myself
as a leader and pointed out areas in which I need to develop to ensure I
become an effective one. The clinic has given me confidence to deal with
difficult discussions I have put off in the past and the techniques I learnt
and now use have already made a big change in the way I approach and deal
with issues at work and in my personal life...”
Carol
R. Qld Health
REGISTER
NOW On-Line, by Email or Fax… Winter EARLY FEE Extended to August 7… plus
Multiple place discounts General (2-day clinic): (GST inc)
Single
$770… 2-places $1496… NFP/Schools: (GST inc) Single $660… 2-places
$1298… ·
Prices include GST… Discount applies from date of
registration ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Watermark Hotel Brisbane; IPL Centre Sunshine Coast Uni ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide
·
Timing: 8.30 am – 4.30 pm each day CALL 07-4068 7591, Register
on-line or download a
form to return by Email/Fax Preview tips on
difficult discussions, performance conversations, emotional intelligence and more in our
on-line FactFiles and e-zine Newsletters at www.thechangeforum.com…
Look forward to working with you on
improving your difficult discussion skills – and please feel free to forward this
message to other contacts you have in your region or networks who want to
handle difficult discussions more competently and confidently... Of course, if you
don’t want further updates about our range of professional development
offerings, please see the remove-me option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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