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Constructive
Conversations at Work Sunshine Coast University –
NOV 5 also Brisbane NOV 12 Positive Performance
Conversations Brisbane – OCT 29 also Sunshine Coast University NOV 6 Dealing with
Difficult Discussions Brisbane – NOV 26-27 also Sunshine Coast University DEC 2-3 Call, Email, or Register On-line |
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Bill Cropper has
been running conversational coaching clinics for executives, leaders and
teams for the past 12 years. Change Forum programs can be delivered In-House
and tailored for your team. Call Bill for a conversation... Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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Conversational coaching clinics power-up your persuasiveness,
productivity and personal poise... |
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The calibre of your conversations is simply too important to ignore |
Casual, crucial, caustic or contentious, conversations are the
cement that holds teams together and connects us to others. Whether you’re
leading change, dealing with a difficult team moment, coping constructively
with complaints or conflict, or sharing ideas in a dynamic dialogue, the
essential actions we all take happen almost entirely through conversations...[More in our FactFile on Constructive Conversations] Whatever work you do
or position you hold, knowing when and how to use different conversational tools and
techniques is a vital yet neglected element for personal mastery,
inspirational leadership, constructive teams and business success. |
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Also coming
up in BRISBANE & SUNSHINE
COAST ------oOo------ Pave the path to smoother change transitions Brisbane OCT 28 ----x---- 10 Social & Emotional Dimensions to connect and work better
in teams Sunshine Cst OCT 30-31 Brisbane NOV 10-11 ----x---- How focus & presence can improve your leadership Sunshine Cst NOV 7 Brisbane NOV 28 ----x---- 8-phase model for leaders serious about renovating their work
culture Brisbane NOV 14 ----x---- Apply 7 EI Leader Practices to elevate your leadership Sunshine Cst NOV 24-25 Brisbane DEC 4-5 ----x---- Caring,
Connecting & Compassion in HealthCare Brisbane DEC 1 Sunshine Cst DEC 8 ----x---- |
Most actions we take
happen through conversations. Take them away, and hardly anything would get
done. And
handling hard talks, conflict and confrontation is the toughest test of our
emotional and conversational capabilities. Difficult conversations about poor
performance or other troubling topics leave many of us feeling anxious,
dumb-founded or distressed wondering ‘what went wrong?’ And that's where our
conversational coaching clinics come in. They deal with real-life
conversational challenges and provide opportunities to practise tools in a
safe, small group environment that builds the confidence to manage your
future conversations in a more mindful and effective manner and make every
one of them count. Download Flyer through course title links
for outline, content & registration] CONSTRUCTIVE
Conversations at Work – get more engagement, raise the
calibre of your team-talk & make every team conversation count... Sunshine
Coast University: Nov 5 Brisbane Nov 12 “I
was impressed by the practical way theory was used to educate participants.
The excellent modelling of the techniques as they were introduced was
helpful, as was the way practice sessions were constructed. I’m already using
the self-coaching guide – it’s a very valuable resource.” Donna George, Edmund Rice Education Australia What’s this about? The calibre of your conversations counts for leadership
success. They’re a telling indicator of workplace culture and crucial
for the effective functioning of any team. Through constructive
conversations, leaders inspire, energise and motivate, set the emotional tone
and build buy-in, collaboration and engagement. This ‘can’t-miss’
coaching clinic centres on 7 essential principles for constructive
conversation-making. It equips you with easy-to-learn tools to tone-up your
conversational leadership capacity and boost your ability to conduct more
penetrating and powerful conversations. Topics
and tools in this 1-day fast-track clinic cover... ·
Grasping the
conversational nature of leadership ·
Applying 7
Principles for Constructive Conversations ·
Turning from
Debate to Dialogue on the discussion continuum ·
Exploring conversational
assumption-making ·
Using perceptual
Positions & precision questions ·
Connecting with
others in 2nd position ·
Balancing your
say with hearing their say ·
Being persuasive –
assert yourself positively ·
The 5-P Model of
more Skillful Discussion ·
Goal setting –
Conversational Coaching Scorecard Although this clinic
is principally aimed at leaders, it can benefit anyone who wants to increase
their conversational mastery and work on ways to foster more constructive
conversations in a range of different discussional settings. “Very
positive and useful PD, delivered with a good variety and balance of input,
practising and giving feedback. Strategies for skillful discussion and
dialogue were well role modelled throughout the course.” Roslyn Parkes – Principal Coorparoo Secondary College |
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Master tools
that matter for great facilitation DEC 9-10 ----x---- Download Brochures through course
Title links or download on-line at thechangeforum.com. Places
limited for each event so NOMINATE EARLY to secure a place IN-HOUSE clinics can be arranged for larger groups – timed
to suit the team |
Positive PERFORMANCE Conversations:
carefully-crafted footings frameworks & formulas to
make difficult performance conversations easier... Brisbane: Oct
29 Sunshine Coast University: Nov 6 “A
quality, ‘value for money’ day - well-prepared and presented, jam-packed with
information and interaction and chances to reflect on practice. We were
provided with an abundance of resources to use before, during and after which
are greatly appreciated .” Alison
Forster, St Mary’s Catholic College, Cairns What’s this about? Lots
of us aren’t that crash-hot when it comes to conducting conversations with
difficult performers. We say things that disable the discussion and raise
defensiveness even more. We monopolise the conversation and turn what should
be a two-way talk into one-way traffic. We get staff off-side by putting
things in negative ways rather than focus on the positive performance we want
to encourage. They feel ticked-off and either retreat or retaliate. Positive performance conversations
work on a simple principle: focus on the positives you want to see, not the
negatives you don’t. This 1-day clinic provides crucial scaffolding for
you to plan, prepare and carry-through talks with reluctant performers. Our 5
Footings and Frameworks Model helps you to focus less on what's wrong and
more on what’s expected as we take you on a step-by-step tour of
carefully-crafted formulas to deal with difficult performers more competently
and comfortably and make hard performance conversations easier. Topics
we touch on include: ·
Structuring –
the 5 Footings and Frameworks to follow ·
‘De-vaguing’ –
being specific about dissecting performance issues ·
Handling defensiveness -
anxiety and other high-pitched emotions ·
Giving Feedback –
that is clear, frank and fact-based ·
Anticipating –
objections, excuses, justifications and downplays ·
Levelling –
saying what you need and why they need it too ·
Reframing –
putting negative performance issues across positively ·
Focusing –
keeping on track and finding solutions ·
Coaching –
getting commitment to goals and actions “Along with the
Dealing with Difficult Discussions course which I did earlier, this was
one of the most useful courses I’ve ever attended. I learnt a lot I
could readily apply and tools that of real practical assistance in an area
I’ve previously struggled with. Having the self-coaching guide is fantastic –
it is something I know I will go back to in order to consolidate and build on
concepts I now have an idea about.” Vanessa
Richardson, Darling Downs Hospital & Health Service |
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5 reasons
to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Dealing with DIFFICULT DISCUSSIONS: roadmaps to find
your way through troublesome topics and resolve differences… Brisbane
Nov 26-27 Sunshine Coast University: Dec 2-3 “Regardless of the amount of experience you have, you can
always learn to do things better. I wanted to be confident I could choose the
right language to deal with difficult discussions. This program made me
reflect more and acknowledge my contribution to difficult discussions… I look
forward to attending another of your workshops in the future.” Karen Plume Trinity Bay SHS What’s this about? Coping with
contentious conversations is something we all need to do better.
Difficult discussions cause so much conflict and stress in workplaces. Poorly
handled, they detract from performance, erode work relationships,
misunderstandings multiply, trust deteriorates, productivity plummets
and teams turn toxic. Dealing with Difficult Discussions equips you with
robust easy-to-use tools to navigate your way through those troublesome
moments more confidently. Practise a more methodical, controlled and
step-by-step approach to grasp the dynamics behind difficult discussions and
convert destructive confrontation into constructive conversations. Join us as
we take a tour along our 7-Stage Roadmap for taking the heat
out of hard talks and unpack what’s really going on when talk becomes tense
and feelings get fractious. Topics we cover help you: ·
Decipher the dynamics of
difficult discussions and use this to structure your talk ·
Identify common mistakes we
make when talks gets tough and how to avoid them ·
Start a difficult discussion more
decisively without raising as much defensiveness ·
See the 3-part structure of
all difficult discussions ·
Try out tips to defuse difficult
moments ·
Learn conversational formulas to
beat blockers like intentions, blame & assumptions ·
Face up to feelings –
the core of difficult discussions – and use them constructively ·
Rehearse our unique 7-stage model for
dealing with difficult discussions “A
very worthwhile, engaging program that was very relevant to me. I wanted to
feel better equipped to handle difficult discussions and it helped me
identify stages and common mistakes we all fall into when involved in
them. It was very well presented, well-paced and very enjoyable with
clear and useful tools” Mike
Phillips, Access Community Housing Cairns |
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MULTIPLE Registration
Discounts… Let others know… Forward on to colleagues and friends… |
Register NOW on-line, by email or fax… Multiple
Clinics or Multiple Places for LESS… 2-day clinics: $770 single… 2 places or 2
clinics $1,496… 3 places (per clinic) $2,178 NFP/Schools:
$693 single… 2 places or
2 clinics $1,320… 3 places (per
clinic) $1,947 1-day clinics: $440
single…
2 places or 2 clinics $858… 3 places (per
clinic) $1,254 NFP/Schools:
$410 single… 2 places or
2 clinics $792… 3
places (per clinic) $1,155 ·
Prices include
GST… Discount applies from date of registration ·
Payment on invoice within
14 days and 10 days prior to attendance ·
Venue: IPL
Centre Sunshine Coast Uni; Watermark Hotel Spring Hill ·
Inclusions:
Lunch, refreshments & comprehensive self-coaching Guide ·
Timing:
8.30 am - 4.30 pm each day Register ON-LINE or
download form to return by EMAIL/FAX |
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Background articles and tips on a variety of conversation
situations in our free FactFiles and seasonal e-zine CC E-News. Feel
free to share with colleagues, staff and friends… |
All
Change Forum programs can be delivered IN-HOUSE in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your
help in networking always appreciated: Hope
to see you at one of these great learning opportunities, but either way, your
help in sharing information about our activities and programs with staff,
colleagues, associates and your wider management, HR and regional networks is
always greatly appreciated... Thank
you for your time. And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know. [Link
for removal from our circulation list below] Cheers… Bill Cropper Director - The
Change Forum |
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