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Conversational Coaching for better
Leaders & Teams Positive Performance
Conversations Brisbane – AUG 27, OCT 30 ___________________________ Dealing with
Difficult Discussions Brisbane – SEPT 17-18, NOV 28-29 ___________________________ Leading
Constructive Conversations Brisbane – NOV 19-20 Call, Email or Register On-line |
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Bill Cropper Director & Presenter The
Change Forum’s programs can be delivered In-House and tailored for your team.
Call to discuss your learning and development needs... Mob:
0429 – 687 513 Tel:
07- 4068 7591 |
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Conversational
coaching & leadership clinics to power personal competence & renew
team culture |
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Also coming up in BRISBANE ------oOo------ Emotional
Intelligence seminar for STAFF AUG 28, OCT 9 ----x---- Caring,
Connecting & Compassion in HealthCare BRIS CITY – AUG 29 IPSWICH – AUG 30 REDCLIFFE – OCT 29 ----x---- Pave
the path to smoother change transitions SEPT 19, DEC 2 ----x---- 7
Practices of EI leaders 1-day
fast-track clinic OCT 17 ----x---- 10
Social & Emotional Team Intelligence Dimensions OCT 18 ----x---- strategies
& tools to run people-centred change OCT 24-25 ----x---- 8-phase
model for leaders serious about renovating their work culture NOV 8 ----x---- 1-day
fast-track on leading with emotional intelligence NOV 18 ----x---- Apply
7 EI Leader Practices to elevate your leadership DEC 3-4 ----x---- Master
tools that matter for great facilitation DEC 5-6 ----x---- Download Brochures through course Title links or download
at thechangeforum.com. EARLY NOMINATION will secure you a place |
Casual, crucial, caustic or contentious, conversations are the
cement that holds teams together and connects us to others. In fact,
they’re a core business process! Whether you’re
leading change, dealing with difficult discussions, building better teams, or
coping constructively with complaints, the essential actions we all take
happen almost entirely through conversations. [More in our FactFile on Constructive Conversations] 8 And that’s where The Change Forum’s conversational coaching
clinics come in… [Download Flyer through course title links
for outline, content & registration]
Positive PERFORMANCE Conversations BRISBANE: Aug 27 Oct 30 TOOWOOMBA: Oct
31 HERVEY BAY: Nov 5
“A quality, ‘value for money’ day - well-prepared
and presented, jam-packed with information and interaction and chances to
reflect on practice. We were provided with an abundance of resources to use
before, during and after which are greatly appreciated .”
Alison Forster, St Mary’s Catholic College, Cairns What’s this about? Tackling
poor performance, as most leaders will tell you, is one of the most commonly
avoided and widely feared species of difficult discussion. Organisations are
packed with performance management guidelines and hand-books, yet there’s
scant help on how to come to grips with the conversational side. Positive performance
conversations work on a simple principle: focus on future positive
performance rather than past negatives. This 2-day clinic (1 day in
selected regions) takes you on a step-by-step tour of carefully-crafted
footings, frameworks and formulas to deal with difficult performers more
competently and comfortably and make hard performance conversations easier. Topics
we touch on include: ·
Structuring –
the 5 Footings and Frameworks to follow ·
‘De-vaguing’ –
being specific about dissecting performance issues ·
Handling defensiveness -
anxiety and other high-pitched emotions ·
Giving Feedback – that
is clear, frank and fact-based ·
Anticipating –
objections, excuses, justifications and downplays ·
Levelling –
saying what you need and why they need it too ·
Reframing –
putting negative performance issues across positively ·
Focusing –
keeping on track and finding solutions ·
Coaching –
getting commitment to goals and actions “Along with the Dealing with Difficult Discussions course which I did earlier, this was one of the most
useful courses I’ve ever attended. I learnt a lot I could readily apply
and tools that of real practical assistance in an area I’ve previously
struggled with. Having the self-coaching guide is fantastic – it is something
I know I will go back to in order to consolidate and build on concepts I now have an idea about.”
Vanessa Richardson,
Darling Downs Hospital & Health Service Dealing with DIFFICULT DISCUSSIONS: BRISBANE: Sept
17-18, Nov 28-29 HERVEY BAY: Oct 15-16 TOOWOOMBA: Nov 26-27
“Really beneficial and I strongly encourage others
to attend. You will get a lot out of it. Thanks to you I’m progressing much
better in the area of handling conflict. This course is fantastic to improve
your skills in managing staff for positive outcomes. I ‘ve used the tools
already and they really work!”
Kelly Hodgman, Electricity &
Water Ombudsman Queensland What’s this about? Challenging,
confronting or contentious conversations are something everyone can learn to
handle better. Join us as we take a tour along our 7-Stage Roadmap for taking the heat
out of hard talks and unpack what’s really going on when talk becomes tense
and feelings get fractious. Dealing with Difficult Discussions equips you with robust
easy-to-use tools to navigate your way through those troublesome moments more
confidently. Practise a more methodical, controlled and step-by-step approach
to grasp the dynamics behind difficult discussions and convert destructive
confrontation into constructive conversations. Topics we cover help
you: ·
Decipher the dynamics of
difficult discussions and use this to structure your talk ·
Identify common mistakes we
make when talks gets tough and how to avoid them ·
Start a difficult discussion more
decisively without raising as much defensiveness ·
See the 3-part structure of
all difficult discussions ·
Try out tips to defuse difficult
moments ·
Learn conversational formulas to
beat blockers like intentions, blame & assumptions ·
Face up to feelings –
the core of difficult discussions – and use them constructively ·
Rehearse our unique 7-stage model for
dealing with difficult discussions “A very worthwhile, engaging program that was very relevant to
me. I wanted to feel better equipped to handle difficult discussions and it
helped me identify stages and common mistakes we all fall into when involved
in them. It was very well presented, well-paced and very enjoyable with
clear and useful tools”
Mike Phillips, Access Community
Housing Cairns |
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5 reasons to choose a Change Forum
coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Leading through CONSTRUCTIVE Conversations: BRISBANE: NOV 19-20
“Excellent. I went straight back and recommended it
to my colleagues. I gained valuable practical skills that I can now apply in
my work and personal life. I enjoyed the interactive style and
opportunity to practice the tools – and you are a very good facilitator.
Thanks for a great couple of days.”
Aaron Wray, Qld Health
What’s this about? The calibre of conversation counts for leadership success.
They’re a telling indicator of workplace culture and crucial for the
effective functioning of any team. Through constructive
conversations, leaders inspire, energise and motivate, set the emotional tone
and build buy-in, collaboration and engagement. Leading through Conversations centres
on 7 essential principles for more powerful, penetrating and constructive
conversations that will heighten your conversational awareness, strengthen
your capacity for conversational leadership and equip you with a set of
easy-to-learn tools that will boost your ability to conduct more effective
conversations in a range of different settings. Topics
and tools in this 2-day clinic cover... ·
Grasping the
conversational nature of leadership ·
Applying 7
Principles for Constructive Conversations ·
Turning from
Debate to Dialogue on the discussion continuum ·
Exploring conversational
assumption-making ·
Using perceptual
Positions & precision questions ·
Connecting with
others in 2nd position ·
Balancing your
say with hearing their say ·
Being persuasive –
assert yourself positively ·
The 5-P Model of
more Skillful Discussion ·
Goal setting –
Conversational Coaching Scorecard “A great couple of days. The interactive activities were
unique and the hands-on approach very useful. The guide is very easy to read
and comprehensive. It’s definitely helped me have the courage to approach
conversations I previously scampered from.”
Tameeka
Sainsbury – Pacific Pines SHS |
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MULTIPLE Registration Discounts available… Let others know… Forward on to colleagues and
friends… In-House clinics can be
arranged for larger groups –timed to suit the team… |
Register NOW on-line, by email or fax… Multiple Clinics or Multiple Places for LESS…
2-day clinics:
$770 single…
2 places or 2 clinics $1,452… 3
places
(per clinic)
$2,135 NFP/Schools: $660 single…
2 places or 2 clinics $1,287… 3
places (per clinic) $1,925 1-day clinics: $473 single… 2
places or 2 clinics $880… 3 places (per
clinic) $1,265 NFP/Schools: $440 single…
2 places or 2 clinics $825…
3 places (per clinic) $1,188 ·
Prices include
GST… Discount applies from date of registration ·
Payment on invoice within
14 days and prior to attendance ·
Venue:
CBD or Spring Hill venue confirmed on registration ·
Inclusions:
Lunch, refreshments & comprehensive self-coaching Guide ·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or
use the form included in the course Flyer |
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Can we do these clinics IN-HOUSE? All
Change Forum programs can be delivered in-house in standard format or
customised to your needs. So if dates don’t suit or you’d like to
incorporate one of our many clinics into your teambuilding or leadership
development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help.
Your help in networking always appreciated: Hope
to see you at one of these great learning opportunities, but either way, your
help in sharing information about our activities and programs with staff,
colleagues, associates and your wider management, HR and regional networks is
always greatly appreciated...
Thank you for your time. And
if you don't want any more news, tips or notices of upcoming learning events
in your local area let us know. [Link for removal from
our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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