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Building
better connections through EI & Conversations Positive Performance Conversations ...taking a positive approach to poor performance... Brisbane – JUNE 6-7 Dealing with Difficult Discussions ...convert destructive discussions into constructive
confrontation... Brisbane – JUNE 18-19 Hervey Bay July 25-26, Toowoomba
July 30-31 Leading with Emotional Intelligence …emotional intelligence is key to coping when leading gets
tough… Brisbane – JUNE 20-21 |
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Designed & Presented by Bill Cropper All
Change Forum programs available IN-HOUSE tailored to your leadership, team or
culture change needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Call,
email or enquire on-line at: Tel:
07- 4068 7591 |
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PAIR-up
for PD: sign-up for less when you register for 2 places or 2 events by May 31 |
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...7 Principles for mastering the art of constructive
conversation... Brisbane – AUGUST 1-2 |
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A series of thoroughly useful coaching clinics to benefit
leaders at all levels… Why not come along with a colleague and have a learning partner
to practise with and boost your confidence back-at-work! The calibre of a leader’s conversations is a telling indicator
of the performance culture of their workplace and a key element in the
effective functioning of any team... |
Building strong communication capabilities as a leader is
never more vital than in times of significant change. How well you connect
with people and how well you manage all the different types of conversations
you need to have reflects not only on how others see you but on the
likelihood of achieving successful outcomes… Constructive conversations are the key to building better
connections. Casual, crucial or contentious, they’re the cement that holds
teams together and connects us to others. If you can’t talk well
together in teams, all too soon it becomes tough to lead, plan, co-ordinate
or even contribute. [More on
conversations on-line] Handling hard feelings is also part of
building better connections – and something leaders at all levels today are
expected to be able to deal with, whether theirs or other people’s.
Being alert to building tensions, responsive to emotional ripples in your
team and connecting constructively with them, all depend on ‘emotional
intelligence’… [More on this on-line] Combined, conversational mastery and emotional intelligence provide
leaders with indispensable tools to deal with more challenging and
contentious situations. How well leaders face up to hard talks to resolve
differences, repair relationships and reach improved understandings is a true
yard-stick of constructive work cultures. [Read more in
our FactFile on Difficult Discussions] And that’s whether The Change Forum’s leadership coaching
clinics come in… Here’s a series of highly beneficial leadership clinics
that can boost your conversational confidence and emotional competence and
open the way for creating better connections, building trust and inspiring
superior performance from your team... |
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Register ON-LINE or use the attached Flyer “Along with the Difficult Discussions course, Positive
Performance Conversations is one of the most useful I have ever attended. I
learnt a lot I could readily apply to my own work role, and learned some
tools that will be of real practical assistance in an area I have previously
struggled with… the self-coaching guide is fantastic…” Vanessa
Richardson – Qld Health |
Positive PERFORMANCE Conversations BRISBANE ~
JUNE 6-7 Take a solution-focused approach to make tough performance
conversations that little bit easier, and the feedback you have to give more
‘sayable’ and ‘hearable’. This 2-day (or 1-day fast-track) practice-based
program takes you on a carefully plotted, step-by-step tour of 5 essential
Footings and Frameworks to lift your comfort and competence levels and get
better results from performance conversations, particularly difficult ones. Topics
we touch on this ‘reality-based’ clinic include: ·
Structuring – the 5 Footings and Frameworks to follow ·
‘De-vaguing’ – being specific about dissecting performance issues ·
Handling defensiveness - anxiety and other high-pitched emotions ·
Giving Feedback – that is clear, frank and fact-based ·
Anticipating – objections, excuses, justifications and downplays ·
Levelling - saying what you need and why they need it too ·
Reframing - putting negative performance issues across positively ·
Focusing – keeping on track and finding solutions ·
Coaching – getting commitment to goals and actions |
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“A thoroughly engaging and dynamic training session, full of
great information, tools and strategies to assist in any and all difficult
discussions..” Amura Blair – EWOQ |
Dealing with DIFFICULT DISCUSSIONS BRISBANE JUNE
18-19 Hervey Bay JULY 25-26, Toowoomba JULY
30-31 Challenging, confronting or contentious conversations are
something every leader could learn to handle better. This 2-day
practical clinic equips you with a robust set of easy-to-use tools to
navigate your way through those troublesome moments more confidently and convert
destructive discussions into constructive conversations. Topics
and tools we cover in this clinic include... ·
Dynamics of
difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting
a difficult discussion more decisively and avoiding defensiveness ·
3-part structure
of all difficult discussions ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like blame & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 8-stage model
for dealing with difficult discussions |
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“Extremely motivating, engaging and interesting 2 days - not
only for work but personal as well. Bill’s an excellent facilitator…” Zoe
Smith – Centrelink All Change Forum clinics include a
comprehensive self-coaching Guidebook to support on-going learning
back-at-work |
Leading with EMOTIONAL INTELLIGENCE BRISBANE -
JUNE 20-21 At the bottom of top performance is mastery of emotions. This practical
2-day clinic is about realising that for people to take committed action
and put in a superior performance, you have to connect with their feelings
first. Connectivity is the art of being able to read and respond to
what’s going on for people emotionally so you can really motivate and support
them. How aware we are of our own emotions and our ability to empathise and
connect with others, profoundly affects team climate, work culture and
ultimately, job performance. Topics and tools we cover in this clinic will help you... ·
See how emotional intelligence
links to high-performance leadership results ·
Explore key dimensions and
practices to energise leadership ·
Create more connective and
constructive team relationships ·
Assess the impact your emotional
patterns have on you and others ·
Apply tools to create more
positive emotional climates at work ·
Deal more effectively with
feelings – both yours and other ·
Cultivate a more emotionally
effective and resonant leadership style |
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“Leading through
Conversations was great! Thoroughly enjoyable, challenging and insightful.
The guidebook has become my “bible” !’m constantly referring to it. Hellen
Lund – Queensland Health |
Leading through CONSTRUCTIVE Conversations BRISBANE
August 1-2 Through constructive conversations, leaders inspire, energise
and motivate, set the emotional tone and build a sense of harmony and
collaboration. This must-do intensive coaching clinic centres on 7 essential
principles for more powerful, penetrating and constructive conversations that
will heighten your conversational awareness, strengthen your capacity for
conversational leadership and equip you with a set of easy-to-learn tools
that will boost your ability to conduct more effective conversations in a
range of different settings. Topics
and tools in this 2-day clinic cover... ·
Grasping the
conversational nature of leadership ·
Applying 7
Principles for Constructive Conversations ·
Turning from
Debate to Dialogue: Discussion continuum ·
Exploring
conversational assumption-making ·
Using perceptual
Positions & precision questions ·
Connecting with
others in 2nd position ·
Balancing
your say with hearing their say ·
Being persuasive:
assert yourself positively ·
The 5-P Model
of more Skillful Discussion ·
Goal setting
- Conversational Coaching Scorecard |
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PAIR-up for PD discount offer…. 5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a
safe, small group environment x
Practical tools &
frameworks for back-at-work action x
Down-to-earth,
hands-on and relevant x
Comprehensive,
easy-to-follow self-coaching guides x
Serious fun and sound facilitation |
Register NOW on-line, by email or fax… PAIR-up for PD and save… (Register by
MAY 31… All prices GST inc) 1-person: $726 pp… or 2 places: $1375… or 2 events: $1375 pp NFP/Schools: $660 pp… or 2 places: $1254… or 2
events: $1254 pp (Standard Early Fee: $792 pp or $693 NFP)
·
Prices
include GST… Discount applies from date of registration
·
Payment on invoice
within 14 days and prior to attendance
·
Venue:
CBD venue confirmed on registration
·
Inclusions:
Lunch, refreshments and comprehensive self-coaching guide
·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or use the form
included in the course Flyer Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know.
[Link for removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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