Leading Culture Change
Leading with Emotional Intelligence
EI at Work
Leading through Conversations
Dealing with Difficult Discussions
Positive Performance Conversations
Fundamental Facilitation
 Learning to Lead Change
The Coaching Leaders' Clinic
Leading through Teams
Working Better Together
Leading Learning Schools

What People Say about our Programs...

Here are a few of the numerous testimonials we have received from our program participants over the years.  We'd like to thank every participant who has taken the time to offer feedback to us about their experience of our programs and, in particular, those who agreed that we could share their comments with others...

“Leading Culture Change emphasised how understanding organisational culture can’t be underestimated – and that changing it is complex and difficult but by no means impossible. The guide is an excellent resource – and all my senior managers who attended learnt a lot. Thank you....” Ian Church – CEO,Tablelands Regional Council

“Leading Culture Change was worth going to with valuable information and toolkit is absolutely marvellous. The clinic gave an overall coverage of work culture and it's given me impetus to follow up and understand culture more fully. Thanks very much for opening my perception on this subject.”  Julie Pike – Department of Justice

“I enjoyed your presentation on Leading Culture Change more than I have any presentation in the last few years. Extremely interesting and informative. I’ve told colleagues that the program was very good, you knew your subject and the two days kept my interest.” Sally Hooper – Department of Justice

“Leading Culture Change was an excellent day of learning, sharing and insight. I enjoy the way Bill facilitates and engages his audience a relaxed format with a well-organised structure – and the workbook is brilliant.” Kerry Russo – Campus Manager, Barrier Reef Institute of TAFE

“Leading Culture Change was very thought provoking – a good program, well worth the time to get my management team on board with leading cultural change.” Darren Campbell – Department of Justice

Personal Mastery: Leading with Emotional Intelligence

“An all round informative, thought-provoking experience. The most valuable course I’ve had the opportunity to attend in many years. Loved the relaxed atmosphere and enjoyed your skill in presentation. You know your stuff Bill - that’s obvious – and the guide is a great resource, very user friendly and packed with valuable tools. I thought I had this emotional intelligence stuff pretty much all together but you gave me a whole new BROAD perspective. I’ve been inspired to re-evaluate where I am at and encourage others to broaden their knowledge and rethink their own views and opinions. Maybe even improve the world a little! Thank you Bill.” Christine Challenger – Queensland Health

“I felt that this course challenged me in positive, pleasant and enjoyable ways. It gave me some clear and interesting perspectives and allowed positive reflections – and I really have found the guidebook useful for my purposes and regularly look at it for ideas to help me operate more effectively.” Inger Altermatt – Caboolture State Special School

“I enjoyed the workshop very much, thank you. It has given me a LOT to think about!!!! The presentation was excellent. I'd like to also add that not only has the workshop helped me a lot at work, it has also increased the life-expectancy of my children.” Darren Drysdale – Australian Electoral Commission

“An excellent workshop full of interesting concepts and strategies - and a guide that’s easy to follow with great topics and useful exercises. It’s given me a new mind set and greater awareness on how to deal with those difficult situations not only at work but at home as well. Since completing the workshop, I’ve put many of the techniques into practice with great results. Just keep doing what you’re doing - don’t change a thing.” Alice Crompton – Southern Qld Institute of TAFE

“This course is brilliant! Both days were great! I would’ve liked a third day to practise the methods more.” Shellina McKellar – Mareeba Shire Council

“I got a lot out of this course. Structure was well thought out. I enjoyed your casual approach to delivery. You paced it well, gave everyone opportunity for input and it was sequential in terms of relevance and learning. Since completing the course, I have done some further work using the guidebook (more at home than at work) and have found the tools very useful.” Veronica Letts - QBuild

“Excellent course and very personally challenging, Great material - content was good and the flexible method (picking up examples from participants etc) was great. I like your style. Good interpersonal skills and approach.” Michael Byrne Queensland Transport

“This program certainly got my thumbs up and I’ve recommended it to others. Good, active participation from the group and clear explanation of new concepts facilitated my learning. As a kinaesthetic learner, I thoroughly enjoyed the combination of visual, auditory and ‘actually doing’ it type-of-learning. It worked for me! The guide is a ‘must read’ with so much good, practical ‘stuff’ and certainly the activities we tried and tested during the session confirmed that it is useful.” Ans Van Erp  – Queensland Health

“I really enjoyed Leading with Emotional Intelligence. I really enjoyed the way the course was presented – and how the amount of content was equally matched with activities. I found lots of useful activities for myself and for my students.” Jay Jordon – St Teresa Abergowrie College

“I was very happy with both days… I lead a busy life and often find it difficult to stay awake in training/development! Never yawned once! Very good – nice balance of theory and practice and the guide is excellent.” Simon Goddard – Queensland Health

“The course really made me understand that compassion in this day and age is very important and helps you to look at life/situations from a very different perspective. I found the idea of trying to change ones neural patterns an excellent way to show people they really have to think before they act or the same patterns will continue. I think you style is excellent, laid back and very easy to communicate with, I enjoyed your ability to get people to open up and use of real life as a means to help people sort out their issues."  Sue Codi-King – Australian Institute of Marine Science

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EI at Work: Working with Emotional Intelligence - 1 Day Seminar

“EI at Work was awesome and good (sorry about these primal words). A great learning experience that everyone should partake in.” Kyle Leary – Qld Health

“I found EI at Work not only helpful for work but also for family issues too. The structure worked well and ideas were expressed in a relaxed, informal and fun way. It was a very positive experience. Good job. Thanks for a really good, informative and useful days presentation.” Paul Fenton – SQIT

“A worthwhile course applicable to any profession. Course content excellent and applicable to my work and the guidebook was very detailed and easy to follow. A good reference to refer to in the future. The facilitator was excellent – very friendly, with a great sense of humour which made the course even more interesting. Keep up your friendly style.” Mary Cataldo – Disability Services Qld

“I got a lot of personal satisfaction from the course. I think you did a great job. You’re funny, a good listener and good at getting everyone’s attention and explaining things. You made me feel confident and relaxed. I can’t recall the last time I was in a workshop where I actually felt comfortable. Great job Coach!” – Leita Hart – DETA Qld

“EI at Work was a great workshop to assist me in realising the next steps required to create a better, and happier, work/life balance. It was cheery, light-hearted and practically based as well as having reflection moments and activities which worked for the participants” Steven Biggs – Disability Services Qld

“The facilitation was excellent. I liked the EI triangle and emotional colour signature components and also the warm up activity which I found to be a good way to get to know people in quite a deep manner in a very short time. Bill is a dynamic, people-focused facilitator and clearly a warm and engaging person who puts everyone at ease to maximise group learning.” Connie Allen – Qld Health

“Excellent. Very powerful, practical and impacting. I have already recommended this to many colleagues. I felt like I was in a whole day of therapy and felt so empowered to go back to my workplace. Although I felt that it was a lot of things I already knew the delivery had a great impact and I was now able to apply these things with the great tools to take away and use…” Bec Robinson – Community Youth Worker

“A good introduction to EI – interactive, well structured and executed, helped along by an informative, easy-to-understand guide and preparatory exercises. I liked the pace - relaxed but with a structured progression of tasks that gave a chance to really think about what I do/don’t do in terms of EI techniques. Good examples, well presented with a light-hearted attitude. I’m now keen to put into practice what EI techniques I learnt during a well-structured, interactive, fun EI learning session. “ Jessica Sharp – Q-Health

“I really enjoyed the whole session and learned a lot from it. That’s as good as it gets really. The course was well structured and allowed movement which I need as I don’t do well sitting listening for too long. I thought you to be very affable and wise and enjoyed your sound knowledge base of both psychology and Buddhist principles.” Pauline Sloan - Womens Health Centre Rockhampton

“Almost everything about EI at Work was a high point. It was very worthwhile. Very informative and very detailed. I felt that at last I had some help to change And I’ve found the contents of the self-coaching very useful too.” Gayle Stenzel – Qld Health

“EI at Work actually gave me more confidence and greater understanding of our emotions and the different ways to express ourselves. I thought the course structure was very good, the methods used really helped us to understand the workshop activities and the tools in the guide are very easy to understand and to put into practice.” Debbie Dodds - KeppelCare Rockhampton

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Dealing with Difficult Discussions

“A winning combination! The course materials are well-written, comprehensive and easy to navigate. The facilitator knows and uses the course content inside out, but not as a script to follow… The conversational style adopted throughout the 2 days put attendees at ease, so they willingly shared personal experiences (good and bad) for the sake of the group’s learning journey. I found myself as both student and tutor, learning from the trainer, other attendees and, most importantly, from myself…” Tony Rolls Dept of State Development & Trade

“I found this clinic easy to follow and useful - the structure worked well. I enjoyed your informal approach, adult learning style and the humour was appreciated. The resource guide is a great set of tools – it really has informed some of my conversations in the past week.” Cathie Peut Centrelink

“Enlightened me about how I sometimes start a difficult discussion incorrectly and helped me be better able to deal with difficult people. The course was easy to follow and well presented. I should be able to handle a difficult discussion much easier now.” Chris McGregor Qld Ambulance Service

“Excellent. You don’t realise how many bloopers we make. Tips on how to start a difficult discussion were most beneficial. Fantastic presenting - it’s easy to learn in your interactive classroom.” Stephen Dendle Sport & Recreation Queensland

“Dealing with Difficult Discussions was a course I needed to do - worth while and value for money for myself and the organisation. Both days gave me a lot of insight and ideas I can use in the workplace. (There are) good pointers in the book (too) and I’ve shared them with a few others since.” Kylie Slack Queensland Health

“Enjoyable and focused. For me and my learning style, I found the structure and learning strategies very effective and worthwhile, which allowed valuable outcomes to be met. The content was great as well. The tools Bill presented increased my knowledge and awareness of emotional intelligence, building relationships and dealing with people and I’m sure will improve my skills, as I practice the strategies.”  Andrew Willis Yeppoon State High School

I thoroughly enjoyed Dealing with Difficult Discussions. It really made me think about how to present myself and look at the customer aspects of the conversation. The way you presented the program was excellent and the guidebook is great!”  Sherral Brodie Queensland Transport

“Difficult Discussions was very interesting and enlightening.  I can see its relevance and usefulness in all walks of life including home & work”. Jennifer Davis Queensland Health

"Your workshop provided some great skills. I've applied the leanings already, achieved a very positive outcome - and it has reduced my stress considerably. Thank you very much for your guidance." Duncan Bigg State Development Corporation

Worthwhile. I certainly enjoyed Difficult Discussions and came away feeling more confident. It was very obvious you were an expert in the subject and very easy to understand.  Glynn Eiser  Bundaberg Skills Centre

“I found Difficult Discussions challenging, relevant and meaningful and the guidebook a valuable resource. Back at work, my team members are smiling at me a lot more – I think I must be hearing them at last!” Penny Putney Family Services, Churches of Christ Care

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Conversational Coaching


Conversational Coaching is important to every office supervisor and manager. I was able to learn skills that count in day-to-day issues and would like to see this clinic go for 3 days... Keep up the good work!” Michael Dore – Queensland Transport

“Very good and interactive. No chance to get bored! It has made me more aware of my conversations and hopefully I now have the tools to act appropriately in situations without causing conflict or misunderstanding.” Chris Brogden Australian Quarantine Inspection Service

“Excellent. I went straight back to work and recommended it to my colleagues. I gained valuable practical skills that I can now apply in my work and personal life. I enjoyed the interactive style and opportunity to practise the tools – and you are a very good facilitator. Thanks for a great couple of days.” Aaron Wray – Queensland Health

“Conversational Coaching has raised my awareness. Pleased I attended. I was surprised and interested by the whole concept. I’ve started using some of the skills with success already”. Neil Hempseed – Queensland Health

“Thoroughly enjoyable, interesting and insightful - challenging in a very positive way. I’d do it all again! The relaxed and subtle questioning and equally relaxed delivery of “new think” was very well received. The Guidebook has become my “bible” - I’m constantly referring to it. I think the whole course should be made part of the education curriculum... Keep doing what you’re doing and the way you’re doing it." Hellen Lund – Queensland Health

“Excellent practical tools and ideas, structured very well. The clinic really provides opportunities to practise and the guidebook is excellent - I have referred back to it quite a bit already… I thought you were very skilled and made the learning relevant to each participant no matter what sector they were from. You used practical examples extremely well which made the concepts and the tools “real”. Well done.” Kellie Shively – Beenleigh Special School

"Excellent! I found the clinic powerful, compelling, easy to participate and it influenced me in ways I never thought possible. Well structured and the content was very motivating and encouraging. I would strongly recommend Conversational Coaching to anyone who wants to run meetings to gain an insight into different ways to conduct them." Dennis Wyatt – Townsville Health Service District

"The course structure was tops! The clinic made me think about what I’ve said and what I need to say. Good practical examples. If you haven’t attended Conversational Coaching and you get a chance – do it!” Manfred Boldy – Whitsunday Shire Council

Excellent! Loved it! Bill is an excellent presenter – positive, engaging, clear, concise with no waffling. You do a darn good job Bill! I have been encouraging other people to participate in your workshops.” Margaret Cullen – Disability Services Queensland

“A great couple of days. Very enjoyable. The interactive activities were unique and the hands-on approach of the conversational café was very useful. It’s definitely helped me have the courage to approach conversations I would’ve previously scampered from.” Tameeka Sainsbury – Pacific Pines State High School

“A very wonderful learning experience - and very useful tools I found I could utilize immediately…” Suzanne Doherty – Department of Communities

“I enjoyed both days and learned a lot. Content was relevant, I was able to associate it with issues in the workplace and I really believe I’ll be revisiting the guide book over and over again – it has lots of tremendous ideas to assist with my practice.” Christine Barney – Dept of Communities

“Excellent. Really enjoyed the practical application approach and lots of good tools I will take with me back into the workplace. I’ve given positive feedback to the management team about this course.” Sharyn Hancock – Queensland Health

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"Along with the Dealing with Difficult Discussions course I did earlier, this was one of the most useful courses I’ve ever attended. Dealing with these sorts of conversations is something I want to get better at as I tend to be an avoider, so I wanted some practical strategies I could use as the specifics are not usually discussed in the workplace. I learnt a lot which I could readily apply to my own work role, and felt that I learned to use some tools that will be of real practical assistance in an area I’ve previously struggled with. It also felt like the beginning in some ways. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about. I like having it as a reference knowing that the course itself was an introduction to a large number of concepts.” Vanessa Richardson, Principal Program Coordinator, The Cunningham Centre, Darling Downs Hospital & Health Service

“A quality, ‘value for money’ day - well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. I liked that there were lots of opportunities to share experiences and look for solutions and we were provided with an abundance of resources to use before, during and after which are greatly appreciated It was a great day Bill.” Alison Forster, St Mary’s Catholic College, Cairns

“I recognised the need to improve my skills in this area and this course was great. I’d avoid some situations because I wasn’t confident how the conversation would end. It was good to be provided with a variety of tools to help me be better prepared and more confident – and also to be able to apply them to real-life situations and have a chance to give them a try! All very useful.” LuJuana Abernathy Manager, Allied Health Education & Training

“I found the workshop useful in highlighting that I’m naturally tuned to having conversations with a negative connotation. I found that positive conversational statements were much harder to frame than ones that are not that positive. The course was helpful not just in the work context but beyond. I learnt some principles that I’m sure will be of use both in work and out-of-work contexts. The workshop facilitation style and group activities were a highlight for me as was the importance of making a conscious effort to use more positive/neutral words than negative ones. The facilitator delivered the workshop in a very learner-friendly format, was open to suggestions and engaged the participants effectively. It’s good to have a range of tools for a range of situations. The summary table at the end of the guide is particularly useful as well.” Priya Martin Advanced Clinical Educator - Allied Health


Fundamental Facilitation

“I learnt lots – a great workshop to attend. Fundamental Facilitation assisted me in the revision of facilitation tools, which is the reason I attended but it also pleasantly gave me an introduction and insight into other tools like Systems Thinking, that I’d heard of before but was not familiar with or understood. Practical exercises after each facilitation tool was presented were very helpful and the facilitation toolkit is a great resource. Thank you for the time in putting it together. Usually I only get ‘handouts’ when attending training. The facilitator 'went with the flow' on topics presented by participants which were outside of the planned schedule and his own knowledge base and skills clearly came through.” Barbara Hatfield – Manager, Queensland Health

“A very well organised program…with a great book that’s easy to follow. Prac sessions using the tools we covered were a great way to build skills and cement the learning. I feel much more able to competently facilitate a group now and much more aware of the different tools I can use.” Amy Savage – Department of Employment, Economic Development and Innovation



The Coaching Leaders' Clinic: Learning to be a Coaching Leader

“I coach team members and found this clinic well designed and delivered and extremely relevant to my needs. Course structure, content and tools presented were practical, useful and relevant in the workplace. The learning exercises were effective and enjoyable and there was a good balance between individual and group learning exercises. Presenting the content in the applied workplace context enhanced my learning and enabled me to understand concepts quickly and relate them to my situation. An effective learning experience - well done.” Lisa Cochrane – Queensland Police

“Gave me a good grounding and all made sense!!! Like a light switch being turned on in regards to leading in a positive manner when presented with particular situations. I had a great time learning and the guide will be very helpful long after the course has finished. Learning is much easier to do when it’s fun.” Lawrence Swann – Dept of Communities

“A positive experience – I learnt different approaches to managing others with plenty of opportunity to practise skills and different approaches in small groups in a safe learning environment. I found you approachable with an easygoing style and you also know your subject matter which helps !!! A good balance of theory and practice with a wonderful resource kit. Keep up the good work!.” Anna Bell Q-Health

“Course structure, content and methods very good and easy to understand – structured well between information provision, activities and group interaction – and advice on how to begin and progress a coaching program was clearly presented. Great reference material! The workbook clearly sets out the tools to apply for different situations and how to develop and progress through a coaching program. You held the group together, ensured the days ran smoothly and I felt adapted learnings around situations as they arose. I will recommend this clinic to others.” Rozlyn Webley – Dept of Child Safety

“The learning was nicely done with good recognition of pre-existing skill levels. Both days built well and the course was tidy. The guide is very helpful and will be a great reference for the future. Good value” Hayden Scotter – Queensland  Health

“All in all, it was a great course. Very enjoyable. I enjoyed the structure & pace and your laidback approach. It gave me a lot to think about. I feel Bill has allowed me to just scratch the surface of coaching & leadership & I have a lot to learn“ Jane Hislam – Dept of Child Safety

“The Coaching Leaders Clinic provided me with new skills as well as a framework to use the skills I already have in a leadership context. Both days were engaging and interesting and I liked the use of role plays. Although the workshop was well structured it didn’t feel like we were being pushed along a certain path. I really liked the fact that you went with the flow and if an interesting topic/issue came up you let the group explore that rather push us towards your schedule. Your style was very engaging and very relaxed but not at the cost of the course content. I felt very ‘safe’.” Fiona Cameron – Queensland Health

“The Coaching Leaders Clinic was so beneficial, I recommend everyone should do it. The training taught me a lot about myself mentally & emotionally” Ann-Maree Lucht – Southern Queensland Institute of TAFE

“Excellent instruction. Loved the concepts, the great guide and the good tools for developing coaching skills. I appreciated that you did what you said you’d do. The purpose of the training and how it could be used were made very clear and you created a safe learning environment and covered a lot of material in the two days, as well as provided very good tools for us to further develop skills.” Loraine Marchant – Dept of Child Safety

Learning to Lead Change

“Learning to Lead Change added value to my learning as a leader of services going through significant change. Very challenging and well structured for adult learning with excellent content and activities to compliment learning – with a good combination of activities and theory.” Leuwin Ferguson – Queensland Health

“A very positive, interactive and participative experience. I’ve been to a number of workshops around change; what set this apart was that it was very relevant and practical.” Deb Ison – Disability Services Qld

“An excellent forum with practice, guided learning, narratives and visual maps/concepts that helped my learning as well as a useful reference book. Excellent introductory conceptualisation of the frameworks to scaffold both thinking processes and future action, an abundance of tools to consider, plus opportunities to practise in groups on the day... ” Claire Smith – Dept of Communities

“I don’t normally enjoy workshops as I find sitting in a classroom all day quite boring and normally switch off most of the time. This workshop was different. The content was excellent, concepts were relevant, activities were helpful, constructive and motivating and the presenter was interesting and really showed his knowledge and understanding of the topic.” Michelle Twentyman – Queensland Health

“I learned a lot about change and what I can do to help make it a smooth process. I learn by doing, so actually doing some of the tools helped my learning. I enjoyed your laid back approach and humour. You have great knowledge of your subject and can put it across in a way that is easily understood. The structure was easy to follow – one thing built on another to enhance learning – and the Guidebook was easy to follow and extremely useful. I’m looking forward to using some of the tools with my team!” Karen Hollard – Bluecare

“Well worthwhile, well organised and very motivating. Good presentation with lot of interactive stuff. I came away with some really good tools to use in various work situations and I left the workshop feeling very motivated, confident and eager to utilise my new skills. My work colleagues felt my enthusiasm the next day. “ Ruth Greening – QBuild

“Two very interesting days that challenged some of my ideas and clarified my thinking in relation to managing change strategically. A practical and useful course, very professionally deliveredand the guidebook is a very useful resource that I will be sure to employ from now on. Enjoyed the method of presentation and the content... Well done.” Julie Lawler DLGPSR

“Good program with great concepts and a good workbook that is really useful regardless of the size of the change/project” Jeanette Edmistone – Centrelink

“Very worthwhile program – one of the best and most well presented I’ve attended for learning new concepts I can apply to my work. The timing was very good for assisting with major changes DSQ is going through. The guidebook is excellent and I found the course structure and content to be very appropriate to my line of work. The concepts, tools and ideas have been very useful in taking back to the workplace and we’ve already implemented activities used at the workshop and will continue to use them.” Elizabeth Lally – Disability Services Qld

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Leading Learning Schools

“Leading Learning Schools was excellent and I’d recommend it highly. The first activity was excellent and gave me good ideas for school. It set the scene for the rest of the program. It was good that the school team had a lot of time together. I would recommend that schools send teams as the time for reflection and sharing was excellent. The course structure and content matched what I needed to be doing at this time and thus I was very happy with things. The guidebook is great and was a real bonus for me.” Wayne Troyahn, Principal – Nambour State High School

“Most worthwhile. You have a knack of getting something positive and deep out of everybody’s reactions. Some sound concrete things to go away with and the changes of pace worked well. The book is EXCELLENT bedtime reading. It helps to refocus and there’s so much more in it as well! As most have said, it is probably the best tool they have seen.” Michelle Hamlin Deputy Principal, Moorooka State School

“Fantastic!!!!!!! A very worthwhile workshop. I really enjoyed the program and delivery of the workshop. It flowed really well and I liked the format of both days. The activities were very relevant and I enjoyed the opportunity to share stories from other schools. Plenty of discussion opportunity and lots of ‘choice’ opportunities too. The take home guide is wonderful. I spent time reading it straight after the workshop. It’s an easy format to follow. I’m very grateful for the information I have to transfer back to my own school setting.” Chrisandra Czislowski Marsden State School

“Enjoyable and very challenging. It’s made me think and plan actions to improve our school ethos and sense of community. I found you easy to work with and sensitive to the needs of the group. A very worthwhile and valuable two days leading to more positive actions in the future. And the guide is very, very well done.” Patricia O’Brien, Deputy Principal Redbank Plains State High School

“The 5 disciplines changed my whole view of the change process as I knew it. You carefully inducted us into thinking through them, then we had a chance to really put them to practical use - unpacking deeper thoughts around the disciplines and picking up on areas we wanted to explore. The challenge now is to share this with my change team and encourage all to commit to using them. The book of tools is great - should be standard issue for any change manager - not to mention classroom teachers!” Robert Crooks Deputy Principal, Woree State High School

“Thank you for a very enlightening, worthwhile and thought-provoking experience. The tools were very useful to explore our own situation and your level of experience was very evident in the familiar way you treated the materials. I enjoyed the introductory activity immensely as it opened up completely new thought options – and the concept of a learning journey developed through our discussions. The reinforcing of the action learning cycle was also very timely...” Jolyon Clarke  – School of Distance Education, Brisbane

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Leading through Teams

“I enjoyed both days - very relevant to my own work group. I appreciated your approach it was easy to follow interesting, logical and well-paced. Content was delivered well and supporting activities and tools enhanced learning opportunities. Structure was good with a variety of tasks/activities and learning tools distributed well throughout both days – and the Guide is a great take-away resource” Mickey Polkinghorne – Disability Services Queensland

“I enjoyed both days. I felt the information was very well presented and portrayed with a nice style of presentation, humour, realism and down to earth style – as well as a good reference book which we are regularly referring to. The training has had very positive effect on our team – we are much more respectful and supportive of each other. We are also keen to progress as a self-managed team, making changes along the way” Kym Harland  – Disability Services Queensland

Working Better Together

“My folks have been telling everyone else how good Working Better Together was - so now they all want to go! I think what you tell your peers is probably even more honest than filling in a form for the boss or the facilitator. From my point of view it was perfect for this stage of our development. Thanks” Joanne Collins – Wide Bay Water Corporation

“The WBT Clinic was excellent and flowed well - very relevant to leaders who want to engage better with their team. I found the tools in the guidebook very relevant - I’ve already put some of the content into action and it worked really well. I loved Bill’s stories and quirky humour too – it made him real Thank you.” Janet Knowles – Queensland Health

“Well worth attending. The structure was quite practical and appropriate, the workshop had variety and the willingness of the group to work together was a real high point. Life would be so much better if more people adopted some of these concepts to understand the people we deal with. The more people who are aware of these concepts, the better. “ Ron Zahner – West Moreton South Burnett Health Service District

“To me, this was not a workshop but an event to change the way this team interacts with each other. We needed to face the real issues without beating around the bush – and this we did. Thank you...” Kerry Stumer – Disability Services Queensland

“Working Better Together was great. It provided many useful insights into behaviours and interactions and provided me with many ‘tools’ which I will implement into my daily practice.” Denise Woodford – Queensland Health

“I enjoyed the structure and activities. Bill attempted to engage all the team in the process. As issues arose, Bill was able to quickly identify methods that could help us as a team to explore the issue....” Sally Murray – Disability Services Queensland

“Working Better Together was something well worthwhile and enlightening - very good flow of activities that got everyone involved. It worked well” Des Suttle – Queensland Health

“Well worth the time off work. Great facilitation - you got the group engaged and could relate easily. Activities were great too – with a great toolkit that’s good to go back on to refresh and develop skills further. I’m going to share these concepts with the team!” Olivia Falvey – Queensland Health

“Well worth attending. I enjoyed the course immensely. It gave us all a better understanding of ourselves and one another, taught us respect for each other and I think this is conducive to better cooperation.” Carrol Collins – Queensland Health

“Do this course – I’m sure it will be beneficial. Good presentation of content and group activities gave us the ability to discuss various individual’s experiences and ideas. Since the course I realise some issues of communication need addressing and ensure team members don’t feel left out in some situations. Basically makes sure everyone feels they are an important part of the work team.” Larry Hales – Queensland Health

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